Headline

Senior Associate | Operations Specialist | Lean Six Sigma Certified | Process Optimization & Client Support Expert

About

Experienced Senior Associate at Genpact with 3.7 years of expertise in banking operations, specializing in UK banking domain support, process optimization, and client relationship management. Lean Six Sigma certified professional with a proven track record of enhancing operational efficiency, driving process improvements, and delivering high-impact solutions to meet client needs.

Location

Jaipur

Work experience

Senior Associate at GENPACT, Jul 2024 - Present · 2 yrs, Hybrid, • Reviewed and verified customer emails and letters for accuracy, clarity, and compliance with company guidelines before approval. • Ensured all outgoing client communications met quality standards and brand voice requirements. • Enabled clear, effective, and error-free communication between clients and customers by acting as the final reviewer. • Validated and reconciled data across multiple systems to ensure accuracy and prevent loss or errors • Collaborated with clients to resolve data discrepancies and improve reliability • Managed IT service tickets, coordinating between clients and technical teams for timely resolution • Analyzed customer success metrics to support continuous service improvements

Process Associate at GENPACT, Aug 2022 - Jul 2024 · 2 yrs, Jaipur, Rajasthan, India, • Data Collection & Verification—Gather and validate customer request details to ensure accuracy • Transaction Statement Generation—Prepare and format financial statements for customer reference • Compliance & Accuracy—Ensure error-free processing while adhering to banking regulations • Sensitive Information Protection—Secure confidential customer data by redacting sensitive details • Standardize Data Collection—Implement a checklist or form template to reduce errors • Managed multiple tasks simultaneously, ensuring timely completion of all assignments • Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately

Billing Specialist at Suzuki Motorcycle India Private Ltd., Jan 2021 - Dec 2021 · 1 yr, Sikar, • Collaborated with the manager and team to resolve discrepancies in billing data, maintaining a high level of accuracy for all invoices generated • Streamlined billing processes by implementing automated systems, reducing errors and improving efficiency • Developed comprehensive reports on billing activities for senior management, enabling informed decision-making regarding departmental goals and strategies

Education

Bachelor of Science, Mathematics, Navjeevan Science College