Headline

Global IT Infrastructure & Network Operations Leader | 20+ Yrs | SD-WAN • Data Centers • ITIL | Ex-Cognizant, AT&T

About

I am current heading the Network team at Likewize, driving the delivery and continuous improvement of enterprise network services across SDWAN, Cloud, Routing, Switching, Wireless, and Network Security. With a strong focus on operational excellence, I leverage ITIL best practices to ensure a resilient, secure, and high-performing network environment that supports business-critical operations. My leadership philosophy centers on empowering people, fostering collaboration, and creating an inclusive, high-performing team culture. I am passionate about developing talent, enabling innovation, and building resilient teams that consistently deliver value. I enjoy solving complex infrastructure challenges, optimizing service delivery, and aligning technology solutions with business objectives. Core strengths include Enterprise Networking | IT Operations | ITIL Service Management | Team Leadership | People Development | Network Security | Operational Excellence | Stakeholder Management | Continuous Improvement

Location

Bengaluru

AI stack

anthropic apis

claude

gemini

mcp

n8n

openai

Work experience

Network Manager at Likewize, Mar 2026 - Present · 8 mos, Chennai, - Managing a Team of Network experts across Network Operations,Cloud Networking, SD-WAN, Wireless, and Security in the GCC setup for the Organisation. - Supported 2,500+ employees, 27+ global locations, and multpile AWS environments. - Maintained 99.99% network availability across enterprise infrastructure. - Delivered 50% reduction in Major operational incidents through prioritisation, KB article creation and standardization.Improved SLA compliance to 99%+ - Executed 25+ successful changes/month with 98–99% change success rate. Achieved this results by introduction process improvements like effective impact analysis, post validation tests and validation process (4 Eyes approach) - Simplified Firewall Access request processing through creation of new process using effective service catlog and approval cycle - Managed annual network operations budget of $5M, optimizing vendor contracts and delivering 5-10 % cost savings. - Coordinated with cross-functional teams, vendors, and business stakeholders to support 24×7 global operations

Head of COE Ops eConnectivity at UCB, Aug 2023 - Sep 2025 · 2 yrs 2 mos, Bengaluru, Karnataka, India, Heading a Team of Network Engineers supporting complex IT network infrastructure including Routing, Switching, Wireless and Security. Ensuring that Team follows the best practices at all times to maintain the highly resilient network infrastructure. Using the ITIL framework the foundation is set and maintained. As a team person always have worked to empower the workforce under me and have been empathetic in the process as well. This has also helped me sustain the team members for longer duration make it a cohesive unit

Senior Manager at Cognizant, Mar 2022 - Jul 2023 · 1 yr 5 mos, Bengaluru, Karnataka, India, Responsible for managing a large offshore team and liaising with stakeholders on various projects. Managing an offshore team supporting a large North American customer. Leading MIM calls from the Network team's perspective and driving resolution. Liaising with application,Cyber Security and Server teams for Project requirements or changes. Liaised with Engineering team to transition new technologies to operations

Senior Network Architect at Marlabs Inc., Mar 2021 - Mar 2022 · 1 yr 1 mo, Bangalore Urban, Karnataka, India

Architect at Marlabs Inc., Jul 2020 - Mar 2021 · 9 mos, Bangalore Urban, Karnataka, India

Project Manager at Marlabs Inc., Jul 2018 - Jun 2020 · 2 yrs, Bengaluru, Karnataka, India

Network Engineer L3 at AT&T, Aug 2009 - May 2012 · 2 yrs 10 mos, Bengaluru Area, India

Education

Master of Business Administration (MBA), Marketing/Marketing Management, General, Kuvempu Vishwavidyanilaya

EMBA, Systems, Kuvempu Vishwavidyanilaya