Umesh Sanapala profile photo 1 on Tal

Umesh Sanapala

Lead Technical Architect @ General Mills | Exploring AI Orchestration & Modern Workspace Innovation | Digital Workspace | Workspace ONE | Horizon VDI | EUC Transformation | Endpoint Security | Modern Workplace

Mumbai

12+ years of work experience

General Mills
May 20242 yrs 2 mosPresent

Mumbai

Architectural Strategy: Lead the technical direction for the Digital Workspace - Mobility Platform, ensuring seamless integration of Workspace ONE and Horizon for a global user base. Operational Efficiency: Optimize RDSH and Infrastructure Services to drive productivity, focusing on performance tuning and infrastructure resilience. Automation Leadership: Implement modern management strategies and targeted automation to streamline device lifecycles and reduce manual overhead. Cross-Functional Collaboration: Partner with global teams to align mobility solutions with broader organization-wide security and scalability goals.
VMware
Jul 202311 mosMay 2024

Mumbai, Maharashtra, India

Act as the main technical contact for a designated portfolio of key accounts, offering expert guidance and support for the implementation and continuous use of Workspace One solutions. Engage closely with customers to grasp their unique business requirements, providing solutions aligned with their goals and objectives. Collaborate with cross-functional teams, such as sales, engineering, and support, to guarantee customer success and satisfaction. Foster and maintain robust relationships with key stakeholders, serving as a trusted advisor and establishing credibility and trust with customers. Function as a subject matter expert on Workspace One products and solutions, staying current with the latest industry trends and emerging technologies. Proactively identify and address customer needs and concerns, communicating feedback and insights to relevant teams within the organization. Assist in the creation of customer-facing materials, including technical presentations, demos, and proposals. Ensure the prompt and accurate resolution of customer issues, escalating as necessary to achieve timely resolution. Conduct Proof of Concepts (POCs) and explore opportunities to upsell additional VMware products to customers.
VMware
Jul 20221 yr 1 moJul 2023

Mumbai, Maharashtra, India

Act as the main technical contact for a designated portfolio of key accounts, offering expert guidance and support for the implementation and continuous use of Workspace One solutions. Engage closely with customers to grasp their unique business requirements, providing solutions aligned with their goals and objectives. Collaborate with cross-functional teams, such as sales, engineering, and support, to guarantee customer success and satisfaction. Foster and maintain robust relationships with key stakeholders, serving as a trusted advisor and establishing credibility and trust with customers. Function as a subject matter expert on Workspace One products and solutions, staying current with the latest industry trends and emerging technologies. Proactively identify and address customer needs and concerns, communicating feedback and insights to relevant teams within the organization. Assist in the creation of customer-facing materials, including technical presentations, demos, and proposals. Ensure the prompt and accurate resolution of customer issues, escalating as necessary to achieve timely resolution. Conduct Proof of Concepts (POCs) and explore opportunities to upsell additional VMware products to customers.
VMware
Aug 20193 yrsJul 2022

Mumbai, Maharashtra, India

Act as the primary technical point of contact for a designated portfolio of key accounts, providing expert guidance and support for the implementation and ongoing use of Workspace One solutions. Collaborate closely with customers to comprehend their unique business requirements, offering recommendations that align with their goals and objectives. Work in coordination with cross-functional teams, including sales, engineering, and support, to ensure customer success and satisfaction. Cultivate and sustain strong relationships with key stakeholders, serving as a trusted advisor and establishing credibility and trust with customers. Function as a subject matter expert on Workspace One products and solutions, staying current with the latest industry trends and emerging technologies. Proactively identify and address customer needs and concerns, communicating feedback and insights to relevant teams within the organization. Assist in the development of customer-facing materials, such as technical presentations, demos, and proposals. Ensure the timely and accurate resolution of customer issues, escalating as necessary to achieve prompt resolution. Conduct Proof of Concepts (POCs) and explore opportunities to upsell additional VMware products to customers.
Coca-Cola Enterprises
Nov 20141 yr 10 mosAug 2016

Hyderabad Area, India

 Air watch Admin – Whitelisting and Blacklisting devices  Changing Passcodes of devices over Air watch Console  Approving blocked devices using Power shell  Modifying security and browsing policies of the devices according to the designation and access requirements  Deployment of apps Public and Internal  Scheduling Updated Apps deployment to Groups  Setting up Air watch on PCs, I phones, I pads, Blackberries and Limited Android devices Android  Enrolment of devices including BYOD  Telecom Data Management, Mobile Content Management and Mobile data Management  Air watch Cloud messaging – Windows devices  Setting Air watch browser  Allowing Quarantined Devices  Enterprise level support to VVIP users of Coca-Cola  Remote help on Android devices  Setting and maintaining Email profiles on devices
PENA4 TECH SOLUTIONS INDIA PVT. LTD.
Dec 20137 mosJun 2014

Vizag

Managing Account manager with Hassle free transition
HSBC Card Services
Apr 20112 yrs 8 mosNov 2013

Vizag

Education

Sanketika Vidya Parishad Engineering College

Bachelor of Engineering - BE, Mechanical Engineering

Sanketika Vidya Parishad Engineering College

20034 yrs2007
Sri chaitanya

IPE, Mpc

Sri chaitanya

20012 yrs2003

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Headline

Lead Technical Architect @ General Mills | Exploring AI Orchestration & Modern Workspace Innovation | Digital Workspace | Workspace ONE | Horizon VDI | EUC Transformation | Endpoint Security | Modern Workplace

About

As a Lead Technical Architect at General Mills, I design the "Digital HQ"—the invisible but essential infrastructure that empowers a global workforce. My focus is on harmonizing high-security enterprise requirements with a frictionless, consumer-grade employee experience using Workspace ONE, Horizon, and RDSH. With over a decade of deep technical roots and a background as a VMware Master Specialist, I specialize in transforming IT from a reactive cost center into a proactive productivity engine through targeted automation and modern device operating models. I am a firm believer in continuous learning. Beyond the enterprise stack, I lead a personal innovation lab (Kalaqaar) where I experiment with AI Orchestration and Flutter development. This hands-on research into Generative AI and automated workflows allows me to bring cutting-edge insights back to the enterprise environment, ensuring I stay at the forefront of digital workspace evolution.

Location

Mumbai

Work experience

Lead Technical Architect at General Mills, May 2024 - Present · 2 yrs 2 mos, Mumbai, Architectural Strategy: Lead the technical direction for the Digital Workspace - Mobility Platform, ensuring seamless integration of Workspace ONE and Horizon for a global user base. Operational Efficiency: Optimize RDSH and Infrastructure Services to drive productivity, focusing on performance tuning and infrastructure resilience. Automation Leadership: Implement modern management strategies and targeted automation to streamline device lifecycles and reduce manual overhead. Cross-Functional Collaboration: Partner with global teams to align mobility solutions with broader organization-wide security and scalability goals.

Senior Technical Adoption Manager at VMware, Jul 2023 - May 2024 · 11 mos, Mumbai, Maharashtra, India, Act as the main technical contact for a designated portfolio of key accounts, offering expert guidance and support for the implementation and continuous use of Workspace One solutions. Engage closely with customers to grasp their unique business requirements, providing solutions aligned with their goals and objectives. Collaborate with cross-functional teams, such as sales, engineering, and support, to guarantee customer success and satisfaction. Foster and maintain robust relationships with key stakeholders, serving as a trusted advisor and establishing credibility and trust with customers. Function as a subject matter expert on Workspace One products and solutions, staying current with the latest industry trends and emerging technologies. Proactively identify and address customer needs and concerns, communicating feedback and insights to relevant teams within the organization. Assist in the creation of customer-facing materials, including technical presentations, demos, and proposals. Ensure the prompt and accurate resolution of customer issues, escalating as necessary to achieve timely resolution. Conduct Proof of Concepts (POCs) and explore opportunities to upsell additional VMware products to customers.

Senior Technical Account Manager at VMware, Jul 2022 - Jul 2023 · 1 yr 1 mo, Mumbai, Maharashtra, India, Act as the main technical contact for a designated portfolio of key accounts, offering expert guidance and support for the implementation and continuous use of Workspace One solutions. Engage closely with customers to grasp their unique business requirements, providing solutions aligned with their goals and objectives. Collaborate with cross-functional teams, such as sales, engineering, and support, to guarantee customer success and satisfaction. Foster and maintain robust relationships with key stakeholders, serving as a trusted advisor and establishing credibility and trust with customers. Function as a subject matter expert on Workspace One products and solutions, staying current with the latest industry trends and emerging technologies. Proactively identify and address customer needs and concerns, communicating feedback and insights to relevant teams within the organization. Assist in the creation of customer-facing materials, including technical presentations, demos, and proposals. Ensure the prompt and accurate resolution of customer issues, escalating as necessary to achieve timely resolution. Conduct Proof of Concepts (POCs) and explore opportunities to upsell additional VMware products to customers.

Technical Account Manager at VMware, Aug 2019 - Jul 2022 · 3 yrs, Mumbai, Maharashtra, India, Act as the primary technical point of contact for a designated portfolio of key accounts, providing expert guidance and support for the implementation and ongoing use of Workspace One solutions. Collaborate closely with customers to comprehend their unique business requirements, offering recommendations that align with their goals and objectives. Work in coordination with cross-functional teams, including sales, engineering, and support, to ensure customer success and satisfaction. Cultivate and sustain strong relationships with key stakeholders, serving as a trusted advisor and establishing credibility and trust with customers. Function as a subject matter expert on Workspace One products and solutions, staying current with the latest industry trends and emerging technologies. Proactively identify and address customer needs and concerns, communicating feedback and insights to relevant teams within the organization. Assist in the development of customer-facing materials, such as technical presentations, demos, and proposals. Ensure the timely and accurate resolution of customer issues, escalating as necessary to achieve prompt resolution. Conduct Proof of Concepts (POCs) and explore opportunities to upsell additional VMware products to customers.

Process Developer at Coca-Cola Enterprises, Nov 2014 - Aug 2016 · 1 yr 10 mos, Hyderabad Area, India,  Air watch Admin – Whitelisting and Blacklisting devices  Changing Passcodes of devices over Air watch Console  Approving blocked devices using Power shell  Modifying security and browsing policies of the devices according to the designation and access requirements  Deployment of apps Public and Internal  Scheduling Updated Apps deployment to Groups  Setting up Air watch on PCs, I phones, I pads, Blackberries and Limited Android devices Android  Enrolment of devices including BYOD  Telecom Data Management, Mobile Content Management and Mobile data Management  Air watch Cloud messaging – Windows devices  Setting Air watch browser  Allowing Quarantined Devices  Enterprise level support to VVIP users of Coca-Cola  Remote help on Android devices  Setting and maintaining Email profiles on devices

Project Coordinator at PENA4 TECH SOLUTIONS INDIA PVT. LTD., Dec 2013 - Jun 2014 · 7 mos, Vizag, Managing Account manager with Hassle free transition

Technical Support Specialist at HSBC Card Services, Apr 2011 - Nov 2013 · 2 yrs 8 mos, Vizag

Education

Bachelor of Engineering - BE, Mechanical Engineering, Sanketika Vidya Parishad Engineering College

IPE, Mpc, Sri chaitanya