Headline

Vendor Coordinator/ Process Optimization Officer

About

Operations and process optimization professional with a track record of turning manual, paper-based workflows into automated, trackable systems that save money and reduce risk. At Al Urooj Trading & Contracting (Doha, Qatar), I built a Google Sheets + Apps Script fuel management system that cut fuel costs from QAR 1800 to QAR 1400 per day, and designed automated document-expiry and traffic-fine tracking systems that closed compliance gaps before they became costly problems. Beyond process work, I coordinate directly with clients and vendors, supervise warehouse and field operations, manage HR administration (recruitment through settlements), and prepare the reports and MoMs that keep leadership informed. Before moving into operations, I spent three years in healthcare recruitment and technical support (Tier 2 VoIP/SIP, SME on a 5-8 ticket/day support desk) — experience that taught me how to work under SLA pressure and solve problems fast, skills I now apply to building systems that prevent problems in the first place. I work comfortably across Google Workspace (Sheets, Forms, Apps Script), Excel, and CRM/helpdesk tools, and I'm fluent in English, Hindi, and Urdu, with native Kashmiri. Open to connecting with anyone in operations, logistics, or process improvement.

Location

Doha

AI stack

claude code

deepseek

gemini

github copilot

Work experience

Vendor's Coordinator/Process Optimization Officer at Al Urooj Trading and Contracting W.L.L, Jul 2026 - Oct 2026 · 4 mos, Doha, Qatar, Brought in to streamline a fully manual, paper- and Excel-based operation with no formal SOPs — building automated systems for tracking, compliance, and reporting while also supervising day-to-day field operations. - Acted as the primary coordination point between the company and clients, managing communication, issue resolution, and timely execution of requirements - Designed a Google Sheets + Google Forms + Apps Script fuel management system, cutting fuel-related costs from QAR 1800 to QAR 1400 per day, while improving accuracy and accountability - Built an automated document-expiry tracking system for passports, QIDs, and other critical documents, with alerts at 30/15/7 days to prevent compliance gaps - Developed a traffic-fine tracking system to ensure timely settlement and avoid added costs - Monitored employee and driver performance, identified operational gaps, and coordinated corrective actions - Prepared and verified client invoices and managed fuel expenses, petty cash, and operational expense records - Prepared Minutes of Meetings (MoM) for client meetings, tracking decisions, action items, and deadlines - Managed HR functions including recruitment, screening, onboarding, employee documentation, and settlements - Supervised warehouse and field operations — driver coordination, manpower allocation, vehicle monitoring, attendance, and SLA compliance - Maintained dashboards and management reports covering manpower, expenses, performance, and compliance

Recruiter at IMS Group, Mar 2025 - Jul 2026 · 1 yr 5 mos, Ahmedabad, Gujarat, India, Promoted through multiple functions within the UK healthcare recruitment division, progressing from Booking Coordinator to Data Cleanse Administrator and finally to Recruiter, gaining end-to-end experience in healthcare staffing and talent acquisition. Booking Coordinator: Scheduled and booked healthcare professionals, including nurses, for shifts across NHS and private hospitals in the UK, ensuring urgent staffing requirements were met while maintaining effective communication with candidates and clients. Data Cleanse Administrator: Managed and maintained healthcare staffing databases, updated candidate records, handled compliance documentation, and ensured data accuracy across multiple recruitment platforms. Recruiter: Recruited Band 2 to Band 5 non-clinical professionals for NHS and private healthcare organizations across the UK. Managed the full recruitment lifecycle, including candidate sourcing, screening, interviewing, document verification, interview scheduling, offer coordination, and onboarding support. Conducted direct client meetings and requirement-gathering calls to understand hiring needs, define Must-Have (MIT) and Good-to-Have skills, discuss new vacancies, and develop effective recruitment strategies. Posted and managed job advertisements on Indeed and CV-Library to attract qualified candidates. Performed advanced Boolean searches and configured CV-Library Watchdogs to proactively source suitable candidates for niche and urgent vacancies. Conducted detailed candidate screening and interviews to assess skills, experience, communication, and role suitability before client submission. Coordinated interviews between candidates and hiring managers, providing continuous updates and ensuring a smooth recruitment process. Built and maintained strong talent pipelines while consistently delivering candidates within agreed timelines.

Tier 2 support specialist at Etech Global Services, Dec 2023 - Mar 2025 · 1 yr 4 mos, Gujarat, India, Promoted to Tier 2 after consistently resolving complex, escalated technical issues — providing advanced troubleshooting support for VoIP/SIP systems and collaborating with backend teams to maintain SLA compliance. - Resolved complex VoIP/SIP issues escalated from Tier 1, reducing repeat tickets and improving first-time resolution - Collaborated closely with backend engineering teams to diagnose root causes and ensure SLA compliance - Provided Tier 2 technical support across escalated cases, handling higher-complexity troubleshooting than standard support tiers - Earned promotion to Tier 2 based on consistent performance and technical problem-solving ability

CSA at Technotask Business Solutions Pvt Ltd, Mar 2022 - Jun 2023 · 1 yr 4 mos, Bhopal, Madhya Pradesh, India, Promoted to Subject Matter Expert (SME), leading the night-shift team and driving consistent, high-volume query resolution across multiple support channels. - Promoted to SME based on strong performance, taking on leadership of the night-shift support team - Resolved 40–60 customer queries daily across multiple channels, maintaining quality and turnaround under high volume - Used Freshdesk, Jira, and Ameyo for ticket tracking, issue resolution, and workflow management - Served as a go-to technical resource for the team, supporting knowledge transfer and query escalation

CSA at Technotask Business Solutions Pvt Ltd, Mar 2022 - Jun 2023 · 1 yr 4 mos, Bhopal, Madhya Pradesh, India

Business Advisor at Vertex Group, Sep 2019 - Mar 2020 · 7 mos, Greater Bhopal Area

Education

B.Tech, Civil Engineering, SAM College of Engineering and Technology, Village Adampur Chawni, Raisen Road, Bhopal

Diploma, Civil Engineering, SAM College of Engineering and Technology, Village Adampur Chawni, Raisen Road, Bhopal