Headline

Senior Consultant - Enterprise CRM Transformation, Deloitte USI | MBA’22, IIT-Jodhpur | Tata Elxsi

About

I am a Business Systems Analyst with over 7.5 years of progressive professional experience spanning operations leadership, strategic training during my MBA, and enterprise CRM transformation initiatives. Over the last several years I have focused on Salesforce-based digital transformation programs, working extensively across Sales Cloud, Experience Cloud, and CPQ-enabled customer platforms. My work primarily sits at the intersection of business strategy and technology implementation. I specialize in translating complex business requirements into scalable system solutions while ensuring alignment between stakeholders, product owners, and engineering teams. This includes defining functional and non-functional requirements, designing process flows, supporting solution architecture discussions, and driving delivery across Agile environments. In my current role, I lead the Business Systems Analyst track within a large enterprise Salesforce modernization program impacting more than 15,000 users. My responsibilities include solution design, data model refinement, security framework alignment, stakeholder workshops, and overseeing UAT and release readiness across cross-functional teams. While I am not a hands-on developer, I have a strong understanding of Salesforce data models, automation frameworks, and integration patterns. This allows me to actively participate in architecture discussions and ensure the solutions we implement are scalable, secure, and aligned with business objectives. I am particularly interested in roles where I can continue driving enterprise CRM transformation initiatives, working closely with both business leaders and technical teams to design systems that deliver measurable operational impact.

Location

Bengaluru

AI stack

claude

gemini

github copilot

ChatGPT

Work experience

Senior Consultant at Deloitte, May 2025 - Present · 1 yr 4 mos

Consultant at Deloitte, Jun 2022 - May 2025 · 3 yrs, Bengaluru, Karnataka, India

Marketing Intern at Tata Elxsi, Apr 2021 - Jun 2021 · 3 mos

Production Supervisor at NS Laser Tech, Jul 2018 - Jun 2020 · 2 yrs, Rajkot, Gujarat, India

Education

Master of Business Administration - MBA, School of Management and Entrepreneurship, IIT Jodhpur

Bachelor of Engineering (B.E.), Production Engineering, Birla Vishvakarma Mahavidyalaya