Headline

Program Manager | Business Analyst | Digital Transformation | Process Automation | Business Analysis | SBM NMIMS, Mumbai ’25

About

Product Management and Digital Transformation professional with experience delivering enterprise technology solutions across BFSI, Automotive & Mobility, and IT Services. Currently working within the Project Management Office (PMO) at HDFC ERGO, driving product enhancements for a Policy Premium Processing Platform and supporting business analysis for a Claim Intimation Platform, collaborating with business, technology, and leadership teams to deliver scalable, customer-centric digital solutions. Experienced in defining product requirements, translating business needs into actionable roadmaps, managing product backlogs, prioritizing user stories, conducting business analysis, sprint planning, release coordination, UAT, and Jira-driven Agile delivery. Strong foundation in PMO governance, project planning, stakeholder management, KPI tracking, risk and issue management, delivery governance, and continuous process improvement. Passionate about enabling digital transformation through workflow optimization, API integrations, automation, and AI-powered business solutions that enhance operational efficiency and user experience. Adept at bridging the gap between business and technology, driving cross-functional collaboration, and delivering high-quality products throughout the product lifecycle while aligning execution with strategic business objectives. MBA graduate from NMIMS, Mumbai, with a B.Tech. in Information Technology from K.J. Somaiya College of Engineering. Seeking opportunities in Product Management, Product Strategy, Program Management, Project Management, and Business Analysis to lead digital transformation initiatives, solve complex business challenges, and deliver meaningful business impact.

Location

Mumbai Metropolitan Region

AI stack

claude

gemini

n8n

replit

ChatGPT

Microsoft Copilot

Work experience

Management Trainee Program at HDFC ERGO General Insurance, Jun 2025 - Sep 2026 · 1 y 3 mo, Mumbai, I am currently working in Project Management office (PMO) for Policy Issuance of Motor Insurance Products of HDFC Ergo. Previously I have led product enhancements for a policy premium processing platform and B2B claim intimation platform used by employees, corporates and channel partners across India. My responsibilities included managing product backlogs, prioritizing user stories, coordinating cross-functional teams, and driving structured Agile delivery through Jira-based governance. As part of the PMO, I supported project planning, sprint execution, release governance, milestone tracking, resource coordination, dependency management, RAID (Risks, Assumptions, Issues, and Dependencies) tracking, project status reporting, stakeholder communication, and governance reviews to ensure timely and high-quality product delivery. I collaborated closely with business users, developers, QA teams, and leadership to streamline workflows, improve operational processes, and align product initiatives with business objectives. I contributed to digital transformation initiatives by identifying automation opportunities, supporting API integrations, and enabling AI-assisted process improvements to enhance operational efficiency and user experience. I also performed business analysis for the Policy Premium Processing Platform and the Claim Intimation Platform by gathering and documenting business requirements, conducting process mapping, defining functional specifications, supporting sprint planning, coordinating releases, prioritizing defects, facilitating UAT, and ensuring effective stakeholder collaboration throughout the product lifecycle. Additionally, I strengthened delivery governance through KPI tracking, project monitoring, risk and issue management, change request coordination, compliance with PMO standards, and continuous process improvement while ensuring adherence to service standards and SLA commitments.

Advisor - Systems Development at Arthur J. Gallagher and Co., Aug 2020 - Aug 2022 · 2 y, Mumbai, Detail-oriented Automation and Manual QA professional with hands-on experience in automation framework development, regression testing, and end-to-end quality assurance for enterprise reinsurance applications. Proven ability to design, execute, and monitor robust automation scripts alongside manual testing to ensure application stability, performance, and release readiness. Recognized with SPOT Awards for strong expertise in stakeholder management, data-driven decision-making, automation strategy, and successful roadmap execution.

Education

Master of Business Administration - MBA, Marketing, Narsee Monjee Institute of Management Studies, Mumbai

Bachelor of Technology - BTech, Information Technology, KJ Somaiya College of Engineering, Vidyavihar