Headline

Data Analyst | Business Analytics | SQL, Python, Power BI, Excel | KPI Reporting & Insights | Google Certified | Open to Analyst Roles

About

I work with data to understand how businesses operate and where they can improve. With a background in Computer Engineering and hands-on experience in Excel, SQL, Python, and Power BI, I’ve built a strong foundation in data analysis, reporting, and dashboard development. I’ve completed the Google Data Analytics Certificate, where I learned the full analytics lifecycle — from data cleaning and exploration to visualization and communicating insights. During my time at Tech Mahindra Business Services, I worked closely with customer and operational data — tracking KPIs, identifying recurring issues, and contributing to performance reporting. This experience helped me understand how data directly impacts customer experience and business outcomes. I’ve also worked on projects involving sales trends, customer behavior, and marketing performance, using data to uncover patterns and support decision-making. I’m currently looking for entry-level opportunities in: Data Analytics Business Analytics BI / Reporting If your team is looking for someone who can work with data, build dashboards, and translate numbers into clear insights, I’d be glad to connect.

Location

Pune/Pimpri-Chinchwad Area

Work experience

Customer Support Associate at Tech Mahindra Business Services, Jun 2025 - Mar 2026 · 10 mos, Managed and analyzed customer interaction data to track recurring issues and identify resolution patterns Maintained structured CRM datasets to support reporting on customer experience and operational metrics Generated daily and weekly reports on KPIs such as resolution time, customer satisfaction, and productivity Identified trends in customer complaints, contributing to improved issue resolution workflows Worked in a high-volume environment, consistently meeting SLA, quality, and performance benchmarks Collaborated with internal teams to ensure accurate data tracking and reporting consistency

Customer Service Specialist at Tech Mahindra Business Services, Jun 2025 - Mar 2026 · 10 mos, Analyzed customer interaction and support data to identify recurring issues, behavioral trends, and service gaps. Generated daily, weekly, and monthly KPI reports tracking resolution time, ticket volume, and customer satisfaction. Built and maintained dashboard reports to monitor operational performance and improve decision-making. Used SQL and Excel to extract, clean, and analyze structured datasets for reporting and insights. Ensured data accuracy, consistency, and reliability across CRM systems. Collaborated with cross-functional teams to improve process efficiency and customer experience outcomes. Translated complex datasets into clear visual insights and actionable recommendations.

Digital Marketing Intern at Xerviz Global, Aug 2022 - Oct 2022 · 3 mos, Analyzed social media campaign performance data for the Goa Developers Summit. Monitored engagement metrics including impressions, reach, and click-through rate using Excel. Built Excel-based analytical reports to measure campaign effectiveness. Presented insights through visual dashboards to support marketing strategy improvements.

Education

Bachelor of Engineering - BE, Computer Engineering, Don Bosco College of Engineering, Fatorda, Goa

HSSC, Science, Govt. Multipurpose Higher Secondary School