Headline

Complaint Analyst at Revolut | Fintech Operations | Account Management | Payments | KYC | Regulatory Compliance

About

Customer-focused professional with 6+ years of diverse experience in international customer service, account management, fintech payment support, insurance assistance, and emergency response operations. Skilled in handling global customer interactions (UK, US & International markets), managing escalations, resolving complex issues, and delivering high-quality client experiences. Experienced in payment operations, dispute handling, onboarding, churn reduction, and maintaining strong client relationships. Known for strong communication, cultural sensitivity, problem-solving, and high CSAT performance in fast-paced environments.

Location

Delhi

Work experience

Complaint Triage and Monitoring at Revolut, Jan 2026 - Present · 6 mos, India, · Perform financial crime classification reviews and escalate risk-related concerns to relevant stakeholders. · Review complaint submissions, supporting evidence, and account activity to ensure accurate case routing and regulatory compliance. · Generate operational insights and trend analysis using Power BI and internal reporting tools.

Senior Associate at WNS (Stripe), May 2024 - Nov 2025 · 1 yr 7 mos, On-site

Digital Assistant at AMERICAN EXPRESS BUSINESS SOLUTIONS (INDIA) PRIVATE LIMITED, Jun 2022 - Apr 2024 · 1 yr 11 mos, Gurugram, Digital assistant for US market and website troubleshooting.

Education

B.Com, Maharaja Agrasen Himalayan Garhwal University

Undergrad, Business/Commerce, General, Saharanpur Public School - India