ULLAS U K profile photo 1 on Tal

ULLAS U K

Customer Service Executive at Etihad Airways | Cochin International Airport

Kochi

1+ year of work experience

Bird Worldwide Flight Services
Apr 20251 yr 2 mosPresent

Kochi, Kerala, India

• Delivered comprehensive airport guest services including check-in, boarding control, document verification, and baggage coordination in a high-volume operational environment • Process and assist 200+ passengers per shift while ensuring strict adherence to airline policies, international safety standards, and security regulations • Facilitate seamless boarding operations in coordination with cabin crew to support on-time performance targets • Provide proactive assistance to transfer and connecting passengers, ensuring accurate information flow and smooth transit experience • Possess strong working knowledge of BMA and BBA procedures, proficient in Etihad Airways Altea Amadeus DCS for passenger processing and flight closeout, and experienced in handling both Departure and Arrival Crew movements while ensuring full compliance with international safety, security, and operational standards. • Manage service recovery by addressing passenger complaints effectively and escalating complex cases to relevant operational teams •Contribute to ancillary revenue growth by proactively identifying upselling opportunities, promoting add-on services, and delivering personalized recommendations aligned with passenger needs and airline commercial objectives. • Collaborate with ground handling, ramp,security and supervisory teams to maintain operational efficiency and minimize disruptions

Education

University of Kerala

Bachelor of Business Administration - BBA, Business Administration and Management, General

University of Kerala

20213 yrs2024
IATA Training

PASSENGER HANDLING

IATA Training

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Headline

Customer Service Executive at Etihad Airways | Cochin International Airport

About

An Airline Professional with 1 year of experience in the Aviation Industry. Holding a Bachelor's Degree in Hospitality/Aviation and Tourism Management. Committed to Superior Customer Service with Strong Communication Skills, Effective in Prioritizing and Organizing tasks. Looking for a challenging position with a young and vibrant organization where I could use my experience gained overtime to contribute positively towards the growth.

Location

Kochi

Work experience

Customer Service Executive at Bird Worldwide Flight Services, Apr 2025 - Present · 1 yr 2 mos, Kochi, Kerala, India, • Delivered comprehensive airport guest services including check-in, boarding control, document verification, and baggage coordination in a high-volume operational environment • Process and assist 200+ passengers per shift while ensuring strict adherence to airline policies, international safety standards, and security regulations • Facilitate seamless boarding operations in coordination with cabin crew to support on-time performance targets • Provide proactive assistance to transfer and connecting passengers, ensuring accurate information flow and smooth transit experience • Possess strong working knowledge of BMA and BBA procedures, proficient in Etihad Airways Altea Amadeus DCS for passenger processing and flight closeout, and experienced in handling both Departure and Arrival Crew movements while ensuring full compliance with international safety, security, and operational standards. • Manage service recovery by addressing passenger complaints effectively and escalating complex cases to relevant operational teams •Contribute to ancillary revenue growth by proactively identifying upselling opportunities, promoting add-on services, and delivering personalized recommendations aligned with passenger needs and airline commercial objectives. • Collaborate with ground handling, ramp,security and supervisory teams to maintain operational efficiency and minimize disruptions

Education

Bachelor of Business Administration - BBA, Business Administration and Management, General, University of Kerala

PASSENGER HANDLING, IATA Training

ULLAS U K - Customer Service Executive in Kochi | Tal