Headline

Salesforce Administrator | Salesforce Application Management & Production Support | Service Cloud | Flow | Apex | SOQL | Integration | Salesforce Certified Administrator

About

Salesforce professional with 4 years of experience in Salesforce Application Management & Support (AMS), Salesforce Administration, Service Cloud, and production support. Experienced in managing Salesforce applications, troubleshooting production issues, incident management, root cause analysis (RCA), user support, and application maintenance. Key areas of experience include: • Salesforce Administration and Configuration • Salesforce Service Cloud • Salesforce Flow and Automation • SOQL and data analysis • Salesforce Integration and integration issue troubleshooting • Salesforce Data Loader and data management • Reports and Dashboards • Incident Management and Root Cause Analysis • User access and application support I work closely with business users and technical teams to understand requirements, troubleshoot issues, resolve incidents, and maintain application stability in production environments. Certifications: Salesforce Certified Administrator Salesforce Certified Associate Currently open to opportunities in Salesforce Administration, Salesforce Application Support/AMS, Salesforce Consulting, and Salesforce-related roles.

Location

Greater Bengaluru Area

AI stack

cursor

ChatGPT

Work experience

Packaged App Development Analyst at Accenture, Dec 2024 - Present · 1 yr 11 mos, Bengaluru, Karnataka, India · Hybrid, Salesforce professional with experience in Salesforce Application Management & Support (AMS), Salesforce Administration, Service Cloud, and production support. • Manage and support Salesforce applications, users, access, configurations, and day-to-day production issues. • Handle incidents, troubleshoot issues, perform root cause analysis (RCA), and provide timely resolutions. • Configure Salesforce objects, fields, page layouts, record types, validation rules, and automation based on business requirements. • Work with Salesforce Flow and automation capabilities to improve business processes. • Troubleshoot Salesforce integration-related issues, analyze data/API errors, and collaborate with technical teams for resolution. • Perform data management activities including data updates, imports/exports, cleanup, and troubleshooting. • Use SOQL for data analysis and troubleshooting where required. • Collaborate with business users and technical teams to analyze requirements and resolve Salesforce issues. • Maintain application stability and follow incident/change management processes in a production environment.

Application Development Associate at Accenture, Oct 2022 - Dec 2024 · 2 yrs 3 mos, Bengaluru, Karnataka, India · Hybrid, Salesforce professional with experience in Salesforce Application Management & Support (AMS), Salesforce Administration, Service Cloud, and production support. • Supported Salesforce applications and day-to-day production activities, including configuration, user support, troubleshooting, and issue resolution. • Managed incidents, performed troubleshooting and Root Cause Analysis (RCA), and coordinated with technical teams for timely resolution. • Worked on Salesforce objects, fields, page layouts, validation rules, automation, and other configuration activities. • Supported Salesforce Flow and automation requirements to improve business processes. • Troubleshot Salesforce integration-related issues and collaborated with relevant technical teams for resolution. • Performed data management activities including data updates, imports/exports, cleanup, and validation using Salesforce Data Loader. • Used SOQL for data analysis, troubleshooting, and record validation. • Supported Service Cloud functionality and business users in a production environment.

Education

Bachelor's of computer applications, Computer Programming, Specific Applications, Khalsa College Amritsar

High School Diploma, commercial arts, Navjot Modern Sr. Sec. School - India