Headline

Operations Analyst

About

Driven professional with experience in client operations, workflow management, and structured process delivery. I focus on accuracy, clarity, and outcomes—especially in fast-paced environments. Let's connect!

Location

Bengaluru

AI stack

claude

gemini

openai

ChatGPT

ChatGPT Images

Work experience

Technical Support Specialist at Accenture, Jan 2026 - Present · 10 mos, On-site, Resolved inbound technical issues across Verizon Wireless and Verizon 5G Home, covering connectivity, network, and service problems. Diagnosed complex technical issues using Citrix Workspace, ACSS, and Verizon Extensive Client Tools to identify appropriate resolutions. Troubleshot network and service issues through structured diagnostic procedures while meeting SLA, quality, productivity, and client requirements. Escalated complex technical cases with accurate documentation and cross-functional coordination for advanced resolution. Applied U.S. telecommunications knowledge to troubleshoot customer issues across Verizon service environments.

Talent Acquisition Specialist at Accenture, Aug 2025 - Jan 2026 · 6 mos, Bengaluru, Supporting recruitment workflows for UPS, including applicant tracking, onboarding coordination, compliance checks, and documentation accuracy. Responding to stakeholder and candidate inquiries with clear and timely communication. Assisting advisors transitioning from training to production through onboarding support and knowledge transfer. Ensuring system data integrity and leveraging GenAI tools to standardize documentation and enhance workflow efficiency.

Senior Technical Expert at [24]7.ai India, Jan 2025 - Aug 2025 · 8 mos, Managed case workflows at Optus, providing comprehensive solutions and transparent communication on SLA, NPS, and schedule adherence.

Technical Support Expert at [24]7.ai India, Nov 2024 - Jan 2025 · 3 mos, Worked with the 3G shutdown team at Optus to support the transition as 3G services were phased out across Australia, enabling better 4G and 5G connectivity. Post this project, transitioned to a technical support role as a frontline agent, assisting customers with troubleshooting and resolving technical issues efficiently while ensuring a seamless experience.

Technical Trainee at [24]7.ai India, Aug 2024 - Oct 2024 · 3 mos, Optus as a trainee, where I gained hands-on experience through three months of comprehensive training. This included an in-depth understanding of product fundamentals, process workflows, and exposure to various software tools, equipping me with valuable insights and practical skills for the role.

Marketing at Wealthy, Apr 2024 - Jun 2024 · 3 mos, Bengaluru, Responsibilities: - Developed templates for WhatsApp communications, emails, and push notifications. - Collaborated with the PST team to gather data for the Welocity event. - Coordinated with the content team to provide updates on shareable content. - Assisted in creating weekly ad reports, utilizing Metabase and Google/Facebook Analytics. - Designed and launched multiple campaigns for monthly market calls and other initiatives. - Helped in lead generation organically from social media. - Advised on social media development strategies. - Managed WhatsApp communities. -Did market research and a survey for a poster gallery feature. Core Responsibilities: - Experienced firsthand the impressive 60% engagement rate of WhatsApp, surpassing email (20%). - Observed a significant click-through rate (CTR) that highlights its effectiveness in driving user interaction. - Recognized WhatsApp's shareability metrics averaging at 1.60, indicating strong user engagement and interaction levels.

Education

Bachelor's degree, International Finance with Chartered Global Management Accountant (CGMA - UK), Jain (Deemed-to-be University)