Ujjwal Sahay profile photo 1 on Tal

Ujjwal Sahay

Product Manager @ ExcelR | Agile Development, Wireframing

Greater Bengaluru Area

13+ years of work experience

ExcelR
Jul 20242 yrs 4 mosPresent

Bengaluru, Karnataka, India

Edureka
Sep 20185 yrs 9 mosMay 2024

Bengaluru, Karnataka, India

1. Collaborated with cross-functional teams including engineering, design, marketing and sales to deliver high-quality products on time and within budget. 2. Worked closely with the engineering team throughout the development cycle to ensure that features developed matched requirements. 3. Designed and executed a new offline venture - Edureka Learning Center, overseeing the development of the Website, CRM & Order Management System. 4. Implemented a revenue tracking system & a system to collect offline payments from students from over 100 active centres of Edureka Learning Center. 5. Collaborated with Veranda group organizations—Phire, Veranda HigherEd and RACE. Created products improving operational efficiency and business outcomes. Implemented lead management systems and CRMs for optimized lead management and nurturing. 7. Developed a lead allocation system that automates assignments based on location, priority & other metrics, enhancing connectivity and ensuring daily lead coverage. 8. Created a payment reconciliation system, reducing annual costs by INR 12,00,000 for the Finance Team. 9. Built invoicing systems for domestic & international payments, enabling immediate invoice download post-payment for learners. 10. Redesigned the existing course pages and migrated them to a new tech stack, improving page speed & performance scores. 11. The new design increased traffic & traffic-to-lead conversion, resulting in a ~12% month-on-month revenue growth. 12. Introduced a new telephony system & integrated it with Zoho CRM, increasing connectivity by 34% without additional cost. 13. Managing the product backlog & prioritising items according to the requirements. 14. Reduced First Response Time on new leads to < 3 mins, with 90% of leads covered within this timeframe. 15. Introduced CleverTap for targeted marketing offers to end-users. 16. Developed an OTP-based phone number validation system to reduce spam leads, configurable based on lead source and user location.
Ola (ANI Technologies Pvt. Ltd)
Feb 20162 yrs 7 mosAug 2018

Bengaluru, Karnataka, India

• Raising the issues faced with the applications to the concerned department and following up till the resolution. • Working alongside operations in sharing the report for the business impact caused due to application downtime. • Review, Analyze and Report day to day audit findings, customer service opportunities, trends and recommendation to the leadership team. • Generating insights for enhancing/ improving/ altering process for reducing the gap along with improving the Quality process for final customers. • Ensuring timely publishing of Quality Dashboards and all reports. • Highlighting issues impacting customer to clients by Check backs / auditing. • Creating / Upgrading processes, highlighting process gaps to improve the overall functioning of the process, improve Quality and customer satisfaction ratings. • Helping the team in creating the format of the daily reports sent across the organizations – CSAT, Agent Productivity, Ageing Tickets, Call Summary, Response and Resolution Time. • Monitoring these reports on a daily level to improve and enhance the customer experience.
Expedia Group
Aug 20132 yrs 7 mosFeb 2016

Bengaluru, Karnataka, India

• Auditing the transactions done by the associates (Sales). • Sharing feedback and coaching the associates based on the audits completed. • Conducting Calibrations with the Client to streamline the process and meet the Service level agreement. • Publishing TNI, Creating audit planners and Daily defect report.

Ujjwal’s AI Stack

livekit
livekit
Gumloop
Gumloop
Vapi
Vapi

Education

St. Anthony's

St. Anthony's

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Headline

Product Manager @ ExcelR | Agile Development, Wireframing

About

Product Manager with over 8 years of experience in product development and management, currently contributing at ExcelR. Skilled in Agile development, wireframing, and Figma, with a focus on delivering innovative solutions that align with business objectives and enhance user experience. Adept at collaborating with cross-functional teams to ensure timely and efficient project execution, while driving operational efficiency and supporting organizational growth. Passionate about creating impactful products that improve business outcomes in the EdTech industry.

Location

Greater Bengaluru Area

AI stack

livekit

Gumloop

Vapi

Work experience

Product Manager at ExcelR, Jul 2024 - Present · 2 yrs 4 mos, Bengaluru, Karnataka, India

Product Manager at Edureka, Sep 2018 - May 2024 · 5 yrs 9 mos, Bengaluru, Karnataka, India, 1. Collaborated with cross-functional teams including engineering, design, marketing and sales to deliver high-quality products on time and within budget. 2. Worked closely with the engineering team throughout the development cycle to ensure that features developed matched requirements. 3. Designed and executed a new offline venture - Edureka Learning Center, overseeing the development of the Website, CRM & Order Management System. 4. Implemented a revenue tracking system & a system to collect offline payments from students from over 100 active centres of Edureka Learning Center. 5. Collaborated with Veranda group organizations—Phire, Veranda HigherEd and RACE. Created products improving operational efficiency and business outcomes. Implemented lead management systems and CRMs for optimized lead management and nurturing. 7. Developed a lead allocation system that automates assignments based on location, priority & other metrics, enhancing connectivity and ensuring daily lead coverage. 8. Created a payment reconciliation system, reducing annual costs by INR 12,00,000 for the Finance Team. 9. Built invoicing systems for domestic & international payments, enabling immediate invoice download post-payment for learners. 10. Redesigned the existing course pages and migrated them to a new tech stack, improving page speed & performance scores. 11. The new design increased traffic & traffic-to-lead conversion, resulting in a ~12% month-on-month revenue growth. 12. Introduced a new telephony system & integrated it with Zoho CRM, increasing connectivity by 34% without additional cost. 13. Managing the product backlog & prioritising items according to the requirements. 14. Reduced First Response Time on new leads to < 3 mins, with 90% of leads covered within this timeframe. 15. Introduced CleverTap for targeted marketing offers to end-users. 16. Developed an OTP-based phone number validation system to reduce spam leads, configurable based on lead source and user location.

Senior Quality Analyst at Ola (ANI Technologies Pvt. Ltd), Feb 2016 - Aug 2018 · 2 yrs 7 mos, Bengaluru, Karnataka, India, • Raising the issues faced with the applications to the concerned department and following up till the resolution. • Working alongside operations in sharing the report for the business impact caused due to application downtime. • Review, Analyze and Report day to day audit findings, customer service opportunities, trends and recommendation to the leadership team. • Generating insights for enhancing/ improving/ altering process for reducing the gap along with improving the Quality process for final customers. • Ensuring timely publishing of Quality Dashboards and all reports. • Highlighting issues impacting customer to clients by Check backs / auditing. • Creating / Upgrading processes, highlighting process gaps to improve the overall functioning of the process, improve Quality and customer satisfaction ratings. • Helping the team in creating the format of the daily reports sent across the organizations – CSAT, Agent Productivity, Ageing Tickets, Call Summary, Response and Resolution Time. • Monitoring these reports on a daily level to improve and enhance the customer experience.

Quality Analyst at Expedia Group, Aug 2013 - Feb 2016 · 2 yrs 7 mos, Bengaluru, Karnataka, India, • Auditing the transactions done by the associates (Sales). • Sharing feedback and coaching the associates based on the audits completed. • Conducting Calibrations with the Client to streamline the process and meet the Service level agreement. • Publishing TNI, Creating audit planners and Daily defect report.

Education

St. Anthony's