Headline

ai pm @ headout | bits pilani

About

Currently exploring the intersection of product strategy and user behavior. I enjoy breaking down complex business challenges and finding practical ways to solve them. These days, I'm tinkering with Agentic AI and workflow automations, trying to build systems that actually work instead of just hoping they will. Also working on my context engineering skills beyond "pls fix" Always curious about what makes products tick and how to make them better. Currently pursuing Mechanical Engineering from BITS Pilani with a minor in finance

Location

Bengaluru

AI stack

claude

cursor

langfuse

v0

claudecode

hermesagent

Work experience

AI Product Manager at Headout, Jun 2026 - Present · 3 mos, Bengaluru, Karnataka, India, Deploying frontier AI models to solve complex, global-scale problems in the travel and experiences industry.

Product Management Intern at Snabbit, Feb 2026 - Apr 2026 · 3 mos, Bengaluru, Karnataka, India, Worked as an "AI Product builder" in the CX/PX Pod. - CX: Built a Copilot Chrome Extension aggregating ticket summaries, job tracking via internal APIs, audit logs & refunds visibility and an AI chat assistant grounded in SOPs for CX agents; drove an 8% reduction in AHT. - CX: Architected real-time pipelines for ingesting and flagging multi-ticket users, along with intent and summaries of the issues raised, surfacing agent QA signals and issue clusters; designed, built, and shipped end-to-end within 24 hours. - AI: Engineered two parallel LLM-based intent classification pipelines, processing 12K+ support tickets and partner calls daily; with fully automated daily runs, replacing 3rd party dependancy; cutting per-unit processing cost by 83%. - CX: Conducted RCA on reschedule-related tickets to identify core friction points; introduced a D±2 rescheduling policy alongside a fee-based exception pathway, driving a 40% drop in the reschedule-related contact rate.

Product Management Intern at TMRW House of Brands, May 2025 - Dec 2025 · 8 mos, Bengaluru, Karnataka, India, Started with growth hacks, then worked across Search, PDP, PLP and Cart for Bewakoof and Nobero (~800K combined DAU). Learnt how a D2C product functions E2E. Also had a chance to get my hands dirty with ideating, building, iterating and shipping AI agents. - A Post Purchase Automated Review Moderation Pipeline - A Resume Scoring Agent to optimise the hiring workflow - A catalogue standardising automation to fix a few product metafields for 40k+ products

Product Management Intern at Mailmodo, Feb 2025 - May 2025 · 4 mos, Remote, - Built 400+ email template components powering AI email template generator that boosted NPS by 8% - Designed 8 SaaS automation templates hitting 16% adoption, turned "build your own" into "start here" - Analyzed user signup funnel drove 4.8% increase in conversion by fixing UX friction points

Director at BITS Goa Consulting Club, Apr 2024 - Apr 2025 · 1 yr 1 mo, - Led a highly talented 40-member team delivering 25+ projects for the Government of Goa, Mahindra, Muthoot, among others, and raised revenue by 47% YoY. - Revamped social media strategy generating 200K+ impressions and 86% follower growth - Orchestrated nationwide case competitions hitting 100K+ impressions and 5K+ participants

Education

Bachelor of Engineering - BE, Mechanical Engineering, Birla Institute of Technology and Science, Pilani - Goa Campus

Minor in Finance, Birla Institute of Technology and Science, Pilani - Goa Campus