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Uday Kumar

10+ years of CX Experience | Six Sigma YB | Flipkart | Navi

Bengaluru

9+ years of work experience

Navi
Jan 20242 yrs 9 mosPresent

Bengaluru, Karnataka, India

Navi
Jan 20231 yr 1 moJan 2024

Experienced leader with a strong track record in customer support and team management. Skilled in team coaching, talent recruitment, and process optimization. Committed to enhancing customer satisfaction through personalized training and chatbot integration. Effective at fostering cross-team collaboration throughout product development.
Navi
Mar 202211 mosJan 2023

Flipkart
Jun 20201 yr 10 mosMar 2022

Bengaluru, Karnataka, India

- Accomplished leader with a proven track record of effectively managing high-performing customer support outbound teams, adept at optimizing operational workflows, and consistently achieving exceptional service results through strategic leadership and team collaboration. - Coordinating and collaborating with outsourced partners (OSPs), effectively managing a team of over 120 members. Demonstrated ability to drive team performance, ensure project success, and maintain strong relationships with OSPs to achieve organizational goals
Flipkart
Apr 20191 yr 3 mosJun 2020

- Experienced in implementing customer support governance strategies, ensuring adherence to standards, driving continuous improvements, and communicating insights through data analysis.
Flipkart
Apr 20172 yrs 1 moApr 2019

Bengaluru, Karnataka, India

Seasoned Escalation Support Specialist with a proven track record of efficiently resolving escalated customer issues, combining top-notch support with effective cross-team collaboration for addressing complex problems.

Uday’s AI Stack

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Education

Bachelor of Business Administration - BBA

HKES Veerendrapatil Degree College,11th main, 11th Cross, Sadashivanagar, Bangalore-80

20113 yrs2014
GITAM Deemed University

Master of commerce

GITAM Deemed University

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Headline

10+ years of CX Experience | Six Sigma YB | Flipkart | Navi

About

Experienced professional focused on improving customer support, product development, chat bot automation, collaboration across teams, and enhancing user experience. Skilled in identifying problems, making improvements, and streamlining processes to boost customer satisfaction and efficiency.

Location

Bengaluru

AI stack

cursor

Work experience

Manager CX at Navi, Jan 2024 - Present · 2 yrs 9 mos, Bengaluru, Karnataka, India

Assistant Manager at Navi, Jan 2023 - Jan 2024 · 1 yr 1 mo, Experienced leader with a strong track record in customer support and team management. Skilled in team coaching, talent recruitment, and process optimization. Committed to enhancing customer satisfaction through personalized training and chatbot integration. Effective at fostering cross-team collaboration throughout product development.

Team Lead at Navi, Mar 2022 - Jan 2023 · 11 mos

Operations Team Lead at Flipkart, Jun 2020 - Mar 2022 · 1 yr 10 mos, Bengaluru, Karnataka, India, - Accomplished leader with a proven track record of effectively managing high-performing customer support outbound teams, adept at optimizing operational workflows, and consistently achieving exceptional service results through strategic leadership and team collaboration. - Coordinating and collaborating with outsourced partners (OSPs), effectively managing a team of over 120 members. Demonstrated ability to drive team performance, ensure project success, and maintain strong relationships with OSPs to achieve organizational goals

Customer Service Analyst at Flipkart, Apr 2019 - Jun 2020 · 1 yr 3 mos, - Experienced in implementing customer support governance strategies, ensuring adherence to standards, driving continuous improvements, and communicating insights through data analysis.

Escalation Specialist at Flipkart, Apr 2017 - Apr 2019 · 2 yrs 1 mo, Bengaluru, Karnataka, India, Seasoned Escalation Support Specialist with a proven track record of efficiently resolving escalated customer issues, combining top-notch support with effective cross-team collaboration for addressing complex problems.

Education

Bachelor of Business Administration - BBA, HKES Veerendrapatil Degree College,11th main, 11th Cross, Sadashivanagar, Bangalore-80

Master of commerce, GITAM Deemed University

Uday Kumar - Manager CX in Bengaluru | Tal