---
title: "Tushar Singh - Project Manager in Pune Division | Tal"
description: "Meet Tushar Singh, Project Manager with expertise in Data and Business analytics, Product management, skilled in SQL, Power BI and User Acceptance Testing; proven record in driving digital project success and optimizing business strategies based in Pune Division."
image: "https://tal.club/meet/tushar-singh-2/share-image"
---

# Tushar Singh on Tal

## Headline

Project Manager with expertise in Data and Business analytics, Product management, skilled in SQL, Power BI and User Acceptance Testing; proven record in driving digital project success and optimizing business strategies

## About

Results\-driven professional with experience in data analytics, product management, and project execution, currently working at Care Health Insurance\. I specialize in leveraging data\-driven insights, CRM systems, and digital transformation initiatives to improve customer experience and drive business outcomes\. In my current role, I have led 30\+ high\-impact initiatives, delivering over ₹20 Cr in business value, while optimizing digital journeys that reduced call center dependency by 50% and improved customer satisfaction by 30%\. I have also driven process optimization and product enhancements, including increasing digital success rates by 26% and improving mobile app renewals by 6% through user journey redesign\. I bring hands\-on experience in SQL, Power BI, and Python, along with strong capabilities in requirement gathering, user story development, Agile delivery, and UAT\. I enjoy working at the intersection of business, technology, and data, translating complex problems into actionable insights and scalable solutions\. I am currently seeking opportunities in Business Analysis or Product Management, where I can contribute to data\-driven decision\-making, product growth, and operational efficiency\.

## Location

Pune Division

## Work experience

Project Manager at Care Insurance, Jul 2024 \- Present · 2 yrs 1 mo, Gurugram, \#ProjectManagement \#ProjectPlanning \#Leadership \#Agile \#Scrum \#RiskManagement \#ProjectSuccess \#ContinuousImprovement ● Directed 30\+ critical digital and operational projects, delivering over Rs\. 20 Cr in cumulative business impact\. ● Developed and launched a nationwide centralized self\-service portal, reducing call center dependency by 50% and boosting Customer Satisfaction \(CSAT\) scores by 30%\. ● Optimized the digital endorsement process using data\-driven insights, achieving a 26% increase in success rates and reducing manual workload by 30%\. ● Spearheaded mobile app development lifecycles using Scrum and Waterfall methodologies, ensuring strict alignment with stakeholder requirements through detailed Business Requirement Documents \(BRDs\)\. ● Increased agent efficiency by 30% by designing and implementing an optimized CRM workflow\. ● Orchestrated end\-to\-end NPS operations by analysing detractor trends and collaborating with cross\-functional teams \(Claims, Sales, Service\) to resolve pain points\. ● Executed rigorous User Acceptance Testing \(UAT\) and usability testing to validate system functionality and ensure high\-quality user experiences

Manager Direct Marketing Executive at ICICI Home Finance Company Limited, Feb 2023 \- Aug 2023 · 7 mos, Mumbai, Maharashtra, India

Summer Finance Intern at Rheinmetall, Jun 2022 \- Aug 2022 · 3 mos, Pune, Maharashtra, India

Market Research at Kantar, Oct 2021 \- Oct 2021 · 1 mo, Pune, Maharashtra, India

Sales Manager at Unschool, Mar 2021 \- Jul 2021 · 5 mos

## Education

Master of Business Administration \- MBA, Finance, Global Business School & Research Centre, Tathawade, Pune

Data Analyst, Geekster

[View the original profile](https://tal.club/meet/tushar-singh-2)

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