Headline

Project Manager with expertise in Data and Business analytics, Product management, skilled in SQL, Power BI and User Acceptance Testing; proven record in driving digital project success and optimizing business strategies

About

Results-driven professional with experience in data analytics, product management, and project execution, currently working at Care Health Insurance. I specialize in leveraging data-driven insights, CRM systems, and digital transformation initiatives to improve customer experience and drive business outcomes. In my current role, I have led 30+ high-impact initiatives, delivering over ₹20 Cr in business value, while optimizing digital journeys that reduced call center dependency by 50% and improved customer satisfaction by 30%. I have also driven process optimization and product enhancements, including increasing digital success rates by 26% and improving mobile app renewals by 6% through user journey redesign. I bring hands-on experience in SQL, Power BI, and Python, along with strong capabilities in requirement gathering, user story development, Agile delivery, and UAT. I enjoy working at the intersection of business, technology, and data, translating complex problems into actionable insights and scalable solutions. I am currently seeking opportunities in Business Analysis or Product Management, where I can contribute to data-driven decision-making, product growth, and operational efficiency.

Location

Pune Division

Work experience

Project Manager at Care Insurance, Jul 2024 - Present · 2 yrs 1 mo, Gurugram, #ProjectManagement #ProjectPlanning #Leadership #Agile #Scrum #RiskManagement #ProjectSuccess #ContinuousImprovement ● Directed 30+ critical digital and operational projects, delivering over Rs. 20 Cr in cumulative business impact. ● Developed and launched a nationwide centralized self-service portal, reducing call center dependency by 50% and boosting Customer Satisfaction (CSAT) scores by 30%. ● Optimized the digital endorsement process using data-driven insights, achieving a 26% increase in success rates and reducing manual workload by 30%. ● Spearheaded mobile app development lifecycles using Scrum and Waterfall methodologies, ensuring strict alignment with stakeholder requirements through detailed Business Requirement Documents (BRDs). ● Increased agent efficiency by 30% by designing and implementing an optimized CRM workflow. ● Orchestrated end-to-end NPS operations by analysing detractor trends and collaborating with cross-functional teams (Claims, Sales, Service) to resolve pain points. ● Executed rigorous User Acceptance Testing (UAT) and usability testing to validate system functionality and ensure high-quality user experiences

Manager Direct Marketing Executive at ICICI Home Finance Company Limited, Feb 2023 - Aug 2023 · 7 mos, Mumbai, Maharashtra, India

Summer Finance Intern at Rheinmetall, Jun 2022 - Aug 2022 · 3 mos, Pune, Maharashtra, India

Market Research at Kantar, Oct 2021 - Oct 2021 · 1 mo, Pune, Maharashtra, India

Sales Manager at Unschool, Mar 2021 - Jul 2021 · 5 mos

Education

Master of Business Administration - MBA, Finance, Global Business School & Research Centre, Tathawade, Pune

Data Analyst, Geekster