Tushar Patel profile photo 1 on Tal

Tushar Patel

Operations Manager @ VidyutTech | Contact Centers, Payments

Bengaluru

4+ years of work experience

Finnable
Mar 20267 moPresent

Bangalore

Apr 20251 yr 7 mosPresent

Delivered ₹36 Cr+ revenue in just 6 months, with a record-breaking ₹12.6 Cr+ in July 2025. Reduced customer acquisition cost by 50% (₹11,200 → ₹5,600) by implementing telesales & dialer automation. Led a 64-member team (20 Tele Sales & 44 FOS), driving 25%+ productivity gains through incentive redesign and coaching. Expanded EV loan distribution to 48+ cities, building strong DSA/Dealer partnerships and boosting lead inflow. Launched sales dashboards & forecasting models, improving forecast accuracy by 20% and reducing sales cycle time. Streamlined onboarding & KYC workflows, reducing TAT and achieving 90%+ CSAT scores. Partnered with Risk & Compliance to ensure 100% RBI & AML compliance in loan origination.
VidyutTech
Apr 20259 mosDec 2025

Bangalore Urban, Karnataka, India

Operations Manager – Tele Collections, Sales & Operations Vidyut Tech Pvt. Ltd. (EV FinTech) | Bangalore Apr 2025 – Present Revenue Leadership: Delivered ₹36+ Crore revenue within 6 months, achieving a record ₹12.6+ Crore in July 2025. Collections Mastery: Spearheaded tele-collections for 0–60 DPD EV loan portfolios, maintaining a consistent 85%+ Collection Efficiency. Operational Efficiency: Reduced Customer Acquisition Cost (CAC) by ~50% through telesales workflow optimization and dialer automation. Team Command: Lead a 64-member cross-functional team (Tele Sales, Collections, and Field Ops), ensuring alignment between Sales, Risk, and Credit. Portfolio Health: Improved PTP kept rate to 70%+ and reduced bucket roll-overs through proactive customer engagement and risk-based outreach. Market Expansion: Scaled EV loan distribution to 10+ cities by strengthening DSA and dealer partnerships. Compliance: Ensured 100% adherence to RBI Fair Practices Code and AML norms with zero regulatory escalations.
Jun 20231 yr 11 mosApr 2025

Generated ₹2750 Cr+ disbursement revenue in 22 months, including ₹450 Cr+ in March 2025 (record-breaking month). Directed a 184-member telesales team, managing end-to-end lead allocation, hiring, and performance monitoring. Boosted agent productivity by 30% via redesigned incentive structures, adding 0.5x incremental monthly revenue. Partnered with AML & Risk teams to automate salary verification, reducing fraud risk and cutting onboarding time by 20%. Played a key role in developing in-house CRM, automating lead allocation and performance dashboards. Collaborated with Product & Tech teams to improve loan journey UX and drive higher conversion ratios. Partnered with Marketing on digital campaigns (CleverTap) to lower CAC and increase lead flow.
KreditBee
Jun 20231 yr 10 mosMar 2025

Bengaluru, Karnataka, India

Assistant Manager – Operations (Telesales & Digital Lending) Finnovation Tech Solutions Pvt. Ltd (KreditBee) Massive Revenue Scale: Orchestrated ₹2,750+ Crore in loan disbursements over 22 months, achieving a record-breaking peak of ₹450+ Crore in March 2025. Large-Scale Leadership: Directed a 184-member telesales organization, overseeing end-to-end workforce planning, hiring, and lead allocation. Productivity Optimization: Redesigned incentive structures to drive a 30% improvement in agent productivity, adding 0.5x incremental monthly revenue. Risk & Compliance Automation: Partnered with AML and Risk teams to automate salary verification and fraud checks, cutting onboarding TAT by 20% and strengthening portfolio quality. Strategic Tech Stakeholder: Played a key role in developing an in-house CRM, automating lead distribution, performance dashboards, and real-time MIS reporting. Funnel Optimization: Collaborated with Product, Tech, and Marketing (CleverTap) to enhance the digital loan journey, improve conversion ratios, and reduce CAC
NoBroker.com
Jun 202211 mosApr 2023

Bengaluru, Karnataka, India

Deputy Manager – Lending & Alliance Manager (Home Loans) NoBroker Technologies | Bangalore Jun 2022 – Apr 2023 * Large-Scale Leadership: Directed a massive distribution model comprising 14 core team members and 148 associates, consistently meeting and exceeding home loan disbursal targets. Strategic Alliances: Onboarded and managed DSAs and channel partners, building scalable and compliant lending alliances with major banks and NBFCs. Process Optimization: Standardized loan application and documentation workflows, achieving an 18% reduction in errors and Turnaround Time (TAT). Data-Driven Management: Designed and monitored P&L dashboards, MIS reports, and productivity trackers to enhance transparency and strategic decision-making. Talent Retention: Successfully reduced team attrition by 12% through structured engagement programs and recognition initiatives. Key Recognition: Honored as a “Best Value Champion” for consistent target achievement and operational excellence.

Tushar’s AI Stack

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Education

Adarsh Management Institute of India

Bachelor's degree, Business/Commerce, General

Adarsh Management Institute of India

20132 yrs2015
Adarsh Management Institute of India

Bachelor of Commerce, Accounting

Adarsh Management Institute of India

20152015

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Headline

Operations Manager @ VidyutTech | Contact Centers, Payments

About

With over nine years of experience, I specialize in operations, sales, and collections within FinTech and NBFC sectors. As an Operations Manager at Vidyut Tech, my work focuses on optimizing tele-collections, telesales, and cross-functional team performance to drive revenue growth and improve portfolio health. A key achievement includes delivering ₹36+ crore in revenue within six months while maintaining 85%+ collection efficiency and reducing customer acquisition costs by ~50%. Throughout my career, I have collaborated with teams to achieve large-scale loan disbursements, operational efficiency, and risk mitigation. My commitment to data-driven decision-making and process automation has consistently resulted in measurable business impact. I am dedicated to fostering team alignment and maintaining excellence across sales, risk, and credit functions to support sustainable financial growth.

Location

Bengaluru

AI stack

meta

Work experience

Manager at Finnable, Mar 2026 - Present · 7 mo, Bangalore

Operations Manager at Vidyut Tech Pvt. Ltd (EV FinTech), Apr 2025 - Present · 1 yr 7 mos, Delivered ₹36 Cr+ revenue in just 6 months, with a record-breaking ₹12.6 Cr+ in July 2025. Reduced customer acquisition cost by 50% (₹11,200 → ₹5,600) by implementing telesales & dialer automation. Led a 64-member team (20 Tele Sales & 44 FOS), driving 25%+ productivity gains through incentive redesign and coaching. Expanded EV loan distribution to 48+ cities, building strong DSA/Dealer partnerships and boosting lead inflow. Launched sales dashboards & forecasting models, improving forecast accuracy by 20% and reducing sales cycle time. Streamlined onboarding & KYC workflows, reducing TAT and achieving 90%+ CSAT scores. Partnered with Risk & Compliance to ensure 100% RBI & AML compliance in loan origination.

Operations Manager at VidyutTech, Apr 2025 - Dec 2025 · 9 mos, Bangalore Urban, Karnataka, India, Operations Manager – Tele Collections, Sales & Operations Vidyut Tech Pvt. Ltd. (EV FinTech) | Bangalore Apr 2025 – Present Revenue Leadership: Delivered ₹36+ Crore revenue within 6 months, achieving a record ₹12.6+ Crore in July 2025. Collections Mastery: Spearheaded tele-collections for 0–60 DPD EV loan portfolios, maintaining a consistent 85%+ Collection Efficiency. Operational Efficiency: Reduced Customer Acquisition Cost (CAC) by ~50% through telesales workflow optimization and dialer automation. Team Command: Lead a 64-member cross-functional team (Tele Sales, Collections, and Field Ops), ensuring alignment between Sales, Risk, and Credit. Portfolio Health: Improved PTP kept rate to 70%+ and reduced bucket roll-overs through proactive customer engagement and risk-based outreach. Market Expansion: Scaled EV loan distribution to 10+ cities by strengthening DSA and dealer partnerships. Compliance: Ensured 100% adherence to RBI Fair Practices Code and AML norms with zero regulatory escalations.

Assistant Operations Manager at Finnovation Tech Solutions Pvt. Ltd (KreditBee), Jun 2023 - Apr 2025 · 1 yr 11 mos, Generated ₹2750 Cr+ disbursement revenue in 22 months, including ₹450 Cr+ in March 2025 (record-breaking month). Directed a 184-member telesales team, managing end-to-end lead allocation, hiring, and performance monitoring. Boosted agent productivity by 30% via redesigned incentive structures, adding 0.5x incremental monthly revenue. Partnered with AML & Risk teams to automate salary verification, reducing fraud risk and cutting onboarding time by 20%. Played a key role in developing in-house CRM, automating lead allocation and performance dashboards. Collaborated with Product & Tech teams to improve loan journey UX and drive higher conversion ratios. Partnered with Marketing on digital campaigns (CleverTap) to lower CAC and increase lead flow.

Deputy Manager Operations at KreditBee, Jun 2023 - Mar 2025 · 1 yr 10 mos, Bengaluru, Karnataka, India, Assistant Manager – Operations (Telesales & Digital Lending) Finnovation Tech Solutions Pvt. Ltd (KreditBee) Massive Revenue Scale: Orchestrated ₹2,750+ Crore in loan disbursements over 22 months, achieving a record-breaking peak of ₹450+ Crore in March 2025. Large-Scale Leadership: Directed a 184-member telesales organization, overseeing end-to-end workforce planning, hiring, and lead allocation. Productivity Optimization: Redesigned incentive structures to drive a 30% improvement in agent productivity, adding 0.5x incremental monthly revenue. Risk & Compliance Automation: Partnered with AML and Risk teams to automate salary verification and fraud checks, cutting onboarding TAT by 20% and strengthening portfolio quality. Strategic Tech Stakeholder: Played a key role in developing an in-house CRM, automating lead distribution, performance dashboards, and real-time MIS reporting. Funnel Optimization: Collaborated with Product, Tech, and Marketing (CleverTap) to enhance the digital loan journey, improve conversion ratios, and reduce CAC

Deputy Manager Lending at NoBroker.com, Jun 2022 - Apr 2023 · 11 mos, Bengaluru, Karnataka, India, Deputy Manager – Lending & Alliance Manager (Home Loans) NoBroker Technologies | Bangalore Jun 2022 – Apr 2023 * Large-Scale Leadership: Directed a massive distribution model comprising 14 core team members and 148 associates, consistently meeting and exceeding home loan disbursal targets. Strategic Alliances: Onboarded and managed DSAs and channel partners, building scalable and compliant lending alliances with major banks and NBFCs. Process Optimization: Standardized loan application and documentation workflows, achieving an 18% reduction in errors and Turnaround Time (TAT). Data-Driven Management: Designed and monitored P&L dashboards, MIS reports, and productivity trackers to enhance transparency and strategic decision-making. Talent Retention: Successfully reduced team attrition by 12% through structured engagement programs and recognition initiatives. Key Recognition: Honored as a “Best Value Champion” for consistent target achievement and operational excellence.

Education

Bachelor's degree, Business/Commerce, General, Adarsh Management Institute of India

Bachelor of Commerce, Accounting, Adarsh Management Institute of India