Tushar Bokil profile photo 1 on Tal

Tushar Bokil

Assistant Manager-Service | Leading After-Sales Service & Maintenance Operations | Driving Cost Optimization & Downtime Reduction | Process Excellence | Workshop & Parts Management | 12+ Years of Experience

Pune/Pimpri-Chinchwad Area

16+ years of work experience

Matel Motion and Energy Solutions Pvt Ltd
Jun 20242 yrs 1 moPresent

Pune District, Maharashtra, India

Supervise daily service operations, ensuring compliance with maintenance schedules and timely service delivery. Lead a team of service engineers and support staff, optimizing performance and reducing Mean Time to Repair (MTTR) and Mean Time Between Failures (MTBF). Conduct training sessions for the service team on the latest technology, tools, and processes to enhance service quality and technical proficiency. Manage troubleshooting and resolution of complex mechanical and electrical issues in the field, utilizing Root Cause Analysis (RCA) for efficient problem-solving. Oversee spare parts management, ensuring critical parts availability and minimizing downtime through effective inventory control and vendor coordination. Generate regular reports on service department performance, customer satisfaction, and technician productivity, aligning with ISO standards and Quality Management System (QMS).
Jun 20242 yrs 1 moPresent

Supervise daily service operations, ensuring compliance with maintenance schedules and timely service delivery. Lead a team of service engineers and support staff, optimizing performance and reducing Mean Time to Repair (MTTR) and Mean Time Between Failures (MTBF). Conduct training sessions for the service team on the latest technology, tools, and processes to enhance service quality and technical proficiency. Manage troubleshooting and resolution of complex mechanical and electrical issues in the field, utilizing Root Cause Analysis (RCA) for efficient problem-solving. Oversee spare parts management, ensuring critical parts availability and minimizing downtime through effective inventory control and vendor coordination. Generate regular reports on service department performance, customer satisfaction, and technician productivity, aligning with ISO standards and Quality Management System (QMS).
Epiroc Mining India Ltd
Jan 20177 yrs 6 mosJun 2024

Udaipur

Accountabilities Developing and maintaining cordial business relations with customers and Field Service team through daily site visits, maintenance planning, attending breakdowns, taking feedbacks for improvements, carrying out communication changes and submissions of required part orders & creation of Service Orders. Extending service support to customer to reduce MTTR and Increase MTBF. Conducting root cause analysis of issues and taking corrective actions. Submitting requirements required parts orders and creating service orders. Reducing customer complaints by reading equipment catalogues for each action and checking all items specifications, information and description.
Hyundai Construction Equipment, India
Jun 20106 yrs 8 mosJan 2017

Administered assembly process activities, ensuring compliance with HCEI standards for quality operations, machine PDI, and field audits. Inspected machines and assemblies, ensuring all equipment met design specifications and passed quality checks before machine sign-off. Conducted Root Cause Analysis (RCA) and failure analysis for field and assembly issues, developing corrective actions to enhance product quality. Collaborated with cross-functional teams (CFTs) to resolve customer complaints, improving customer satisfaction and product reliability. Managed quality review reports, including defect trends, ensuring alignment with ISO standards and continuous improvement practices. Trained assembly inspectors and field engineers on quality processes and troubleshooting techniques, improving team productivity and flexibility. Maintained the required quality standards for models such as R80-7, R110-7, R210-7, R220LC-7, and R340LC-7.

Education

Bachelor's degree, Mechanical Engineering

Asian institute of engineering and technology

20083 yrs2011

Diploma in Automobile Engineering, Diploma in Automobile

Satara Polytechnic Satara

20033 yrs2006

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Headline

Assistant Manager-Service | Leading After-Sales Service & Maintenance Operations | Driving Cost Optimization & Downtime Reduction | Process Excellence | Workshop & Parts Management | 12+ Years of Experience

About

With a strong foundation in mechanical engineering and a focus on enhancing serviceability, my career spans over a decade in the heavy industries sector. My recent role as Assistant Manager - Service at Matel Motion and Energy Solutions has allowed me to foster robust customer relations and streamline service operations to optimize equipment uptime. Previously, as a Field Service Engineer at Epiroc Mining India, I honed my expertise in reducing Mean Time to Repair (MTTR) and increasing Mean Time Between Failures (MTBF), ensuring high-quality maintenance and support for mining machinery. These experiences have shaped my mission to deliver unparalleled service support, driving customer satisfaction and operational efficiency.

Location

Pune/Pimpri-Chinchwad Area

Work experience

Assistant Manager - Service at Matel Motion and Energy Solutions Pvt Ltd, Jun 2024 - Present · 2 yrs 1 mo, Pune District, Maharashtra, India, Supervise daily service operations, ensuring compliance with maintenance schedules and timely service delivery. Lead a team of service engineers and support staff, optimizing performance and reducing Mean Time to Repair (MTTR) and Mean Time Between Failures (MTBF). Conduct training sessions for the service team on the latest technology, tools, and processes to enhance service quality and technical proficiency. Manage troubleshooting and resolution of complex mechanical and electrical issues in the field, utilizing Root Cause Analysis (RCA) for efficient problem-solving. Oversee spare parts management, ensuring critical parts availability and minimizing downtime through effective inventory control and vendor coordination. Generate regular reports on service department performance, customer satisfaction, and technician productivity, aligning with ISO standards and Quality Management System (QMS).

Assistant Sales Manager at Matel Motions and Energy Solutions, India, Jun 2024 - Present · 2 yrs 1 mo, Supervise daily service operations, ensuring compliance with maintenance schedules and timely service delivery. Lead a team of service engineers and support staff, optimizing performance and reducing Mean Time to Repair (MTTR) and Mean Time Between Failures (MTBF). Conduct training sessions for the service team on the latest technology, tools, and processes to enhance service quality and technical proficiency. Manage troubleshooting and resolution of complex mechanical and electrical issues in the field, utilizing Root Cause Analysis (RCA) for efficient problem-solving. Oversee spare parts management, ensuring critical parts availability and minimizing downtime through effective inventory control and vendor coordination. Generate regular reports on service department performance, customer satisfaction, and technician productivity, aligning with ISO standards and Quality Management System (QMS).

Senior Field Service Engineer at Epiroc Mining India Ltd, Jan 2017 - Jun 2024 · 7 yrs 6 mos, Udaipur, Accountabilities Developing and maintaining cordial business relations with customers and Field Service team through daily site visits, maintenance planning, attending breakdowns, taking feedbacks for improvements, carrying out communication changes and submissions of required part orders & creation of Service Orders. Extending service support to customer to reduce MTTR and Increase MTBF. Conducting root cause analysis of issues and taking corrective actions. Submitting requirements required parts orders and creating service orders. Reducing customer complaints by reading equipment catalogues for each action and checking all items specifications, information and description.

Senior Quality Assurance Engineer at Hyundai Construction Equipment, India, Jun 2010 - Jan 2017 · 6 yrs 8 mos, Administered assembly process activities, ensuring compliance with HCEI standards for quality operations, machine PDI, and field audits. Inspected machines and assemblies, ensuring all equipment met design specifications and passed quality checks before machine sign-off. Conducted Root Cause Analysis (RCA) and failure analysis for field and assembly issues, developing corrective actions to enhance product quality. Collaborated with cross-functional teams (CFTs) to resolve customer complaints, improving customer satisfaction and product reliability. Managed quality review reports, including defect trends, ensuring alignment with ISO standards and continuous improvement practices. Trained assembly inspectors and field engineers on quality processes and troubleshooting techniques, improving team productivity and flexibility. Maintained the required quality standards for models such as R80-7, R110-7, R210-7, R220LC-7, and R340LC-7.

Education

Bachelor's degree, Mechanical Engineering, Asian institute of engineering and technology

Diploma in Automobile Engineering, Diploma in Automobile, Satara Polytechnic Satara