Headline

Quality Analyst @ VXI Global Solutions | Expertise in Quality Control

About

Dedicated and detail-oriented Quality Analyst with a passion for delivering exceptional customer experiences and maintaining high service standards. Experienced in monitoring customer interactions, conducting quality audits, analyzing performance metrics, and ensuring compliance with organizational policies and processes in fast-paced BPO and customer support environments. Skilled in identifying performance gaps, providing actionable feedback, and implementing process improvement strategies that enhance productivity, accuracy, and customer satisfaction. Adept at call auditing, quality documentation, root cause analysis, and reporting using a data-driven approach to support operational excellence. Possess strong communication, analytical, and problem-solving abilities with a keen eye for detail and a commitment to continuous improvement. Known for collaborating effectively with teams, supporting employee development, and contributing to a positive and performance-focused work culture. Passionate about quality assurance, customer success, and operational efficiency, with a goal of driving impactful results while growing professionally in the field of Quality Analysis and Process Excellence. Open to exciting opportunities where I can contribute my skills, learn continuously, and create value for both customers and organizations.

Location

Hyderabad

Work experience

Quality Analyst at VXI Global Solutions, Jul 2024 - Present · 2 yrs, Telangana, India

Associate at Tech Mahindra, Apr 2023 - May 2024 · 1 yr 2 mos, Hyderabad, Telangana, India

Education

Master of Business Administration - MBA, Human Resources Management/Personnel Administration, General, Osmania University, Hyderabad

Bachelor of Commerce - BCom, Computer application, Osmania University, Hyderabad