Tufel Ansari profile photo 1 on Tal

Tufel Ansari

Category Manager | Growth | Operations Excellence | ex-Uber

Mumbai

3+ years of work experience

Urban Company
Aug 20251 yr 2 mosPresent

Mumbai, Maharashtra, India

Managing marketplace operations for 1,700+ service partners across Mumbai, driving supply growth, operational excellence, and customer experience through data-driven execution. Managing marketplace operations for 1,700+ service partners. Net Churn: 5% → 3% Partner Cancellations: 15% → 8% Driving supply growth and partner performance. Leading cross-functional operational initiatives. UC Champion – Recognized for operational excellence and business impact.
Uber
Jan 20241 yr 7 mosJul 2025

Mumbai, Maharashtra, India

Led high-performing support operations focused on driver onboarding, customer experience, process excellence and team performance. • Managed a team of 70+ experts • Improved CSAT from 3.65 to 4.25 • Increased first-trip conversion through process improvements • Led pilot initiatives including AI Bot, WhatsApp Nudge and AutoFetch • Owned SLA, Quality and Productivity metrics
Uber
May 20239 mosJan 2024

Mumbai, Maharashtra, India

Hirect India - Startup Jobs & Hiring
Jun 20224 mosSep 2022

India

EWar Games
Dec 20213 mosFeb 2022

Mumbai, Maharashtra, India

Tufel’s AI Stack

claude
claude
gemini
gemini
openai
openai

Education

Mumbai University Mumbai

Bachelor of management studies, Marketing

Mumbai University Mumbai

20203 yrs2023

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Headline

Category Manager | Growth | Operations Excellence | ex-Uber

About

Category Manager at Urban Company, leading the InstaHelp vertical with a focus on strategy, growth, and operational excellence. Passionate about building scalable solutions that drive revenue, enhance customer experience, and streamline partner operations. Graduated in 2023 with a Bachelor of Management Studies in Marketing from Mumbai University, applying academic insights into operations and performance management. Focused on aligning results with organizational goals while empowering teams to deliver impactful outcomes.

Location

Mumbai

AI stack

claude

gemini

openai

Work experience

Category Manager at Urban Company, Aug 2025 - Present · 1 yr 2 mos, Mumbai, Maharashtra, India, Managing marketplace operations for 1,700+ service partners across Mumbai, driving supply growth, operational excellence, and customer experience through data-driven execution. Managing marketplace operations for 1,700+ service partners. Net Churn: 5% → 3% Partner Cancellations: 15% → 8% Driving supply growth and partner performance. Leading cross-functional operational initiatives. UC Champion – Recognized for operational excellence and business impact.

Team Lead at Uber, Jan 2024 - Jul 2025 · 1 yr 7 mos, Mumbai, Maharashtra, India, Led high-performing support operations focused on driver onboarding, customer experience, process excellence and team performance. • Managed a team of 70+ experts • Improved CSAT from 3.65 to 4.25 • Increased first-trip conversion through process improvements • Led pilot initiatives including AI Bot, WhatsApp Nudge and AutoFetch • Owned SLA, Quality and Productivity metrics

Green light expert l at Uber, May 2023 - Jan 2024 · 9 mos, Mumbai, Maharashtra, India

Operations Team Member at Hirect India - Startup Jobs & Hiring, Jun 2022 - Sep 2022 · 4 mos, India

Customer Support Executive at EWar Games, Dec 2021 - Feb 2022 · 3 mos, Mumbai, Maharashtra, India

Education

Bachelor of management studies, Marketing, Mumbai University Mumbai

Tufel Ansari - Category Manager in Mumbai | Tal