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Trupty Bisen

SAP BASIS Analyst | Technical Coordination | Incident & Change Management

Pune Division

4+ years of work experience

Deloitte
Jan 20233 yrs 6 mosPresent

Hyderabad, Telangana, India

Deloitte
Jan 20233 yrs 6 mosPresent

Pune District

Deloitte
Jan 20233 yrs 6 mosPresent

Delivered technical support and issue resolution for enterprise SAP environments, improving overall system uptime by 15% through proactive monitoring and troubleshooting. Managed and resolved support tickets using ServiceNow, reducing ticket resolution time by 25% while maintaining high customer satisfaction. Collaborated with global clients and cross-functional teams via email, calls, and support channels to resolve production incidents and technical escalations. Supported 180+ SAP systems across Linux and Windows environments, ensuring 99.9% availability during patching, upgrades, and maintenance activities. Performed SSL/SNC certificate implementation and troubleshooting across 12+ systems, reducing authentication and connectivity issues by 40%. Executed 1000+ SAP transports and coordinated deployments across development, QA, and production environments with minimal downtime. Installed and administered SAP S/4HANA and HANA environments, including system refreshes, client copies, kernel upgrades, and support package implementation. Documented recurring issues, troubleshooting procedures, and operational updates to improve internal knowledge sharing and support efficiency. Provided remote support for enterprise customers while adhering to SLA timelines and operational support standards. Worked closely with functional, infrastructure, and database teams to troubleshoot networking, server, and application-level issues.
MAGNA ELECTRONICS LIMITED
Jan 20227 mosJul 2022

Pune, Maharashtra, India

Exposys Data Labs
Jun 20213 mosAug 2021

Education

MIT Academy of Engineering

Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering

MIT Academy of Engineering

20184 yrs2022

Bachelor of Technology - BTech, Electrical and Electronics Engineering

MAEER's Maharashtra Academy of Engineering, Kelgaon, Tal Khed, Dist Pune

20184 yrs2022

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Headline

SAP BASIS Analyst | Technical Coordination | Incident & Change Management

About

SAP BASIS Analyst at Deloitte with 3+ years of experience in enterprise production support, incident management, change coordination, and cross-functional collaboration across multiple projects. Experienced in working with technical teams and stakeholders to ensure smooth delivery, system stability, SLA adherence, and timely issue resolution in enterprise environments. Currently expanding my knowledge in Agile, Scrum, Jira, sprint execution, and project coordination with a growing interest in Technical Project Management and Agile delivery. Key areas of interest: • Agile & Scrum • Technical Project Management • Stakeholder Communication • Incident & Change Management • Cross-Team Coordination

Location

Pune Division

Work experience

Technical Analyst at Deloitte, Jan 2023 - Present · 3 yrs 6 mos, Hyderabad, Telangana, India

SAP BASIS Analyst at Deloitte, Jan 2023 - Present · 3 yrs 6 mos, Pune District

SAP Basis Consultant at Deloitte, Jan 2023 - Present · 3 yrs 6 mos, Delivered technical support and issue resolution for enterprise SAP environments, improving overall system uptime by 15% through proactive monitoring and troubleshooting. Managed and resolved support tickets using ServiceNow, reducing ticket resolution time by 25% while maintaining high customer satisfaction. Collaborated with global clients and cross-functional teams via email, calls, and support channels to resolve production incidents and technical escalations. Supported 180+ SAP systems across Linux and Windows environments, ensuring 99.9% availability during patching, upgrades, and maintenance activities. Performed SSL/SNC certificate implementation and troubleshooting across 12+ systems, reducing authentication and connectivity issues by 40%. Executed 1000+ SAP transports and coordinated deployments across development, QA, and production environments with minimal downtime. Installed and administered SAP S/4HANA and HANA environments, including system refreshes, client copies, kernel upgrades, and support package implementation. Documented recurring issues, troubleshooting procedures, and operational updates to improve internal knowledge sharing and support efficiency. Provided remote support for enterprise customers while adhering to SLA timelines and operational support standards. Worked closely with functional, infrastructure, and database teams to troubleshoot networking, server, and application-level issues.

Software developer intern at MAGNA ELECTRONICS LIMITED, Jan 2022 - Jul 2022 · 7 mos, Pune, Maharashtra, India

Web Developer at Exposys Data Labs, Jun 2021 - Aug 2021 · 3 mos

Education

Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering, MIT Academy of Engineering

Bachelor of Technology - BTech, Electrical and Electronics Engineering, MAEER's Maharashtra Academy of Engineering, Kelgaon, Tal Khed, Dist Pune