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Trupti Thakur

Implementation specialist

Mumbai

9+ years of work experience

PracticeSuite, Inc.
Aug 20232 yrs 11 mosPresent

Mumbai, Maharashtra, India

Full Potential Solutions
Dec 20228 mosJul 2023

Pune District, Maharashtra, India

Handled a high volume of customer inquiries via phone, email, and live chat, providing accurate and timely resolutions to issues and inquiries. Utilized CRM software to maintain detailed customer records, track interactions, and personalize customer experiences. Identified and escalated customer concerns to appropriate departments, ensuring prompt resolution and customer satisfaction Resolved customer complaints and diffused challenging situations, maintaining a calm and professional demeanour
Accenture
Jan 20221 yr 1 moJan 2023

Maharashtra, India

Accenture
Dec 20174 yrs 10 mosSep 2022

India

Dedicated and experienced content moderator with a proven track record of maintaining high standards of content quality and user safety. Possess a deep understanding of various online platforms and their moderation processes. Skilled in identifying and addressing violations of community guidelines, while promoting constructive dialogue and user engagement. Exceptional multitasking abilities and ability to adapt quickly to evolving policies and trends. Committed to upholding ethical standards and maintaining a fair and unbiased approach in content moderation.
GeBBS Healthcare Solutions
Dec 20161 yrNov 2017

India

Transformation of health care diagnosis, procedures, medical services into alphanumerical codes.

Education

University of Mumbai

Bachelor of Science - BS

University of Mumbai

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Headline

Implementation specialist

Location

Mumbai

Work experience

Implementation Specialist at PracticeSuite, Inc., Aug 2023 - Present · 2 yrs 11 mos, Mumbai, Maharashtra, India

Customer Experience Support at Full Potential Solutions, Dec 2022 - Jul 2023 · 8 mos, Pune District, Maharashtra, India, Handled a high volume of customer inquiries via phone, email, and live chat, providing accurate and timely resolutions to issues and inquiries. Utilized CRM software to maintain detailed customer records, track interactions, and personalize customer experiences. Identified and escalated customer concerns to appropriate departments, ensuring prompt resolution and customer satisfaction Resolved customer complaints and diffused challenging situations, maintaining a calm and professional demeanour

Trust and safety associate at Accenture, Jan 2022 - Jan 2023 · 1 yr 1 mo, Maharashtra, India

Senior Customer Support Associate at Accenture, Dec 2017 - Sep 2022 · 4 yrs 10 mos, India, Dedicated and experienced content moderator with a proven track record of maintaining high standards of content quality and user safety. Possess a deep understanding of various online platforms and their moderation processes. Skilled in identifying and addressing violations of community guidelines, while promoting constructive dialogue and user engagement. Exceptional multitasking abilities and ability to adapt quickly to evolving policies and trends. Committed to upholding ethical standards and maintaining a fair and unbiased approach in content moderation.

Medical Coder at GeBBS Healthcare Solutions, Dec 2016 - Nov 2017 · 1 yr, India, Transformation of health care diagnosis, procedures, medical services into alphanumerical codes.

Education

Bachelor of Science - BS, University of Mumbai

Trupti Thakur - Implementation Specialist in Mumbai | Tal