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Trupthi N

Technical Specialist | Avaya India Private Limited

Bengaluru

3+ years of work experience

Avaya
May 20251 yr 1 moPresent

Avaya
Jan 20242 yrs 5 mosPresent

Bengaluru, Karnataka, India

Here’s your updated LinkedIn bio without stars: Avaya Backbone Engineer | Tier 3 Global Support - Supporting Avaya Experience Portal (AEP) and Proactive Outreach Manager (POM), ensuring seamless customer engagement and automation solutions. - Part of the Tier 3 Backbone Global Support Team, managing and resolving Outage, High-Severity, and Business Impact cases for Avaya customers worldwide. - Dedicated to meeting strict SLAs, ensuring customer systems are restored from outages within two hours. - Expertise in diagnosing and resolving issues such as application failures, campaign disruptions, call flow issues, and system instability. - Collaborates closely with customer technical teams, providing in-depth log analysis, troubleshooting, and recovery actions for complex system issues. - Provides remote assistance to field technicians for on-site troubleshooting and resolution. - Built lab environments for AEP and POM to replicate real-world issues and enhance troubleshooting. - Manages Service Requests using Siebel and ServiceNow, ensuring efficient case tracking and resolution. - Proficient in Windows, MySQL, and has working knowledge of VMware for system management and virtualization.
VIS Networks
Nov 202211 mosSep 2023

Bengaluru, Karnataka, India

Education

Bachelor's in Computer Application, Computer Science

RPA First Grade college

20193 yrs2022

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Headline

Technical Specialist | Avaya India Private Limited

About

Technical Specialist | Avaya | AEP POM Passionate about delivering seamless communication solutions and ensuring high availability for mission-critical systems. As a Technical Specialist at Avaya, I specialize in Avaya Experience Portal (AEP) and Proactive Outreach Manager (POM), helping businesses optimize their customer engagement strategies. 🔹 Expertise: Outage Recovery | High-Severity Incident Management | System Troubleshooting | Global Technical Support 🔹 Tech Stack: Avaya AEP | POM | Siebel | ServiceNow | VoIP Solutions I thrive in fast-paced environments, resolving complex technical challenges, and collaborating with global teams to restore service within strict SLAs. My goal is to enhance customer experiences with innovative solutions and proactive support. Let’s connect and talk tech! 🤝 #Avaya #TechSupport #CustomerExperience #VoIP

Location

Bengaluru

Work experience

Senior Technical Specialist at Avaya, May 2025 - Present · 1 yr 1 mo

Technical Specialist at Avaya, Jan 2024 - Present · 2 yrs 5 mos, Bengaluru, Karnataka, India, Here’s your updated LinkedIn bio without stars: Avaya Backbone Engineer | Tier 3 Global Support - Supporting Avaya Experience Portal (AEP) and Proactive Outreach Manager (POM), ensuring seamless customer engagement and automation solutions. - Part of the Tier 3 Backbone Global Support Team, managing and resolving Outage, High-Severity, and Business Impact cases for Avaya customers worldwide. - Dedicated to meeting strict SLAs, ensuring customer systems are restored from outages within two hours. - Expertise in diagnosing and resolving issues such as application failures, campaign disruptions, call flow issues, and system instability. - Collaborates closely with customer technical teams, providing in-depth log analysis, troubleshooting, and recovery actions for complex system issues. - Provides remote assistance to field technicians for on-site troubleshooting and resolution. - Built lab environments for AEP and POM to replicate real-world issues and enhance troubleshooting. - Manages Service Requests using Siebel and ServiceNow, ensuring efficient case tracking and resolution. - Proficient in Windows, MySQL, and has working knowledge of VMware for system management and virtualization.

Application Engineer at VIS Networks, Nov 2022 - Sep 2023 · 11 mos, Bengaluru, Karnataka, India

Education

Bachelor's in Computer Application, Computer Science, RPA First Grade college