Headline

Engineering Manager - ServiceNow

About

With over 18 plus years of IT industry experience and certifications in ITIL and PRINCE2, I am a Solution Consulting Manager - ServiceNow at Koch Business Solutions India, where I lead and manage a high-performing team of Solution Architects, Process Owners, and Developers. My mission is to deliver cutting-edge solutions that streamline and enhance business processes using the ServiceNow platform. I have a passion for innovation and a deep understanding of the ServiceNow capabilities and best practices, which enable me to drive the successful delivery of comprehensive ServiceNow solutions (ITSM, ITBM, ITOM, and SecOps) that meet and exceed business expectations. I empower my team to leverage their expertise and creativity to design and implement solutions that align with organizational goals and objectives. I foster a collaborative environment where ideas are encouraged, and each team member's contributions are valued. I also provide strategic direction and thought leadership to my team, drawing upon my extensive knowledge of ServiceNow trends and industry standards. I am adept at identifying opportunities for process optimization and automation, driving efficiency, and maximizing the value of ServiceNow implementations. I am always eager to learn new skills and technologies, and I am proficient in ServiceNow Administration, Databases, and Oracle Database. I am also fluent in English, Telugu, and Hindi. I am proud of my achievements and the impact I have made at Koch and my previous employers, Shell and SAP. I have managed supplier contracts worth more than $3 million dollars, supported business functions for monthly financial closing activities, onboarded new tools and technologies, and managed ServiceNow platform upgrades and migrations. I am looking forward to continuing my professional growth and delivering excellence with ServiceNow solutions at Koch.

Location

Bengaluru

AI stack

claude

gemini

grok

openai

perplexity

Napkin AI

Work experience

Engineering Manager at Booking Holdings (NASDAQ: BKNG), Nov 2024 - Present · 1 yr 11 mos, Bengaluru, Karnataka, India

Manager - ServiceNow at Koch Business Solutions India, May 2023 - Oct 2024 · 1 yr 6 mos, Bengaluru, Karnataka, India, As a skilled and dynamic leader, I excel in managing and inspiring a high-performing team of Solution Architects, Process Owners, and Developers in the realm of ServiceNow. With a passion for innovation and a deep understanding of the ServiceNow platform, I drive the successful delivery of cutting-edge solutions that streamline and enhance business processes. Through effective guidance and mentorship, I empower my team to leverage their expertise and creativity to design and implement comprehensive ServiceNow solutions (ITSM, ITBM, ITOM and Secops) that meet and exceed business expectations. I foster a collaborative environment where ideas are encouraged, and each team member's contributions are valued. Drawing upon my extensive knowledge of ServiceNow best practices and industry trends, I provide strategic direction and thought leadership to my team, ensuring alignment with organizational goals and objectives. I am adept at identifying opportunities for process optimization and automation, driving efficiency, and maximizing the value of ServiceNow implementations. Overall, my role as a leader in the ServiceNow space is characterized by a passion for innovation, a commitment to excellence, and a relentless pursuit of operational excellence. By fostering collaboration, harnessing talent, and leveraging the power of ServiceNow, I drive transformative outcomes for organizations, enabling them to thrive in the digital era."

Devops Manager ServiceNow at Shell, Nov 2020 - May 2023 · 2 yrs 7 mos, India, o Currently Working as a Senior Operations Landscape Manager in ServiceNow, managing primarily ITSM application portfolio and leading a Devops team of 9 members (Direct report line). o Monitoring end-to-end performance of application and maintain high level of quality, standards, supportability, and operability as defined within negotiated and agreed SLA’s with Business application owner. o Managing supplier contracts worth more than $3 million dollars and ensure timely contract renewals of $14 million dollars (software licenses, support, and maintenance) o Managing ServiceNow Platform team with multiple products onboarded (GRC, Risk Insight, Secops, ITBM, ITOM etc.) o Responsible for ServiceNow Platform wide upgrades and one sign off authority for all execution/deployment/new project releases. o As a business-critical landscape (SOX), responsible for controls execution in ServiceNow ITSM and overlook the Platform wide controls.

Service Manager SAP at Shell, Jun 2019 - Oct 2020 · 1 yr 5 mos, Rotterdam Area, Netherlands, Custodians for Business-Critical systems and responsible for End to End IT Functional operations for 5 SAP systems and 14 Legacy Applications. Managing Indirect report line from Vendors. Responsible for supporting different use cases and solutions built on different technologies like BW, BI4, MS Azure, HANA, BODS, Alteryx, Control M, Dashboards, AOLAP, AO reports and so on. Supporting business functions for Financial closing activities monthly. Onboarding New tools like MS Azure, Power BI, Spotfire, Stream sets, Alteryx, SAP Analytics Cloud etc. Carry out detailed technical assessments and reviews in SAP Business Objects, SAP Native HANA and BW for changes / projects to assess impact to landscape and take remediation steps. Identify the process gap and come up with the solution to enhance user experience. 20k+ users and 6000+ BI reports are in Support scope. Be the “Gate Keepers” of the production (and pre-prod) environments. Work with the team both onshore and offshore (including resourcing and footprint concentration).

IT Operations Manager - SAP at Shell, May 2017 - Oct 2020 · 3 yrs 6 mos, o Custodians for Business-Critical systems and responsible for End to End IT Functional operations for 5 SAP systems and 14 Legacy Applications. o Responsible for supporting different use cases and solutions built on different technologies like BW, BI4, MS Azure, HANA, BODS, Alteryx, Control M, Dashboards, AOLAP, AO reports and so on. o Supporting business functions for Financial closing activities monthly. o Onboarding New tools like MS Azure, Power BI, Spotfire, Stream sets, Alteryx, SAP Analytics Cloud etc. o Carry out detailed technical assessments and reviews in SAP Business Objects, SAP Native HANA and BW for changes / projects to assess impact to landscape and take remediation steps. o Identify the process gap and come up with the solution to enhance user experience. o End to end responsibility for Transition to support activities of new use cases deploying on SAP HANA and MS Azure space. o 20k+ users and 6000+ BI reports are in Support scope. o Be the “Gate Keepers” of the production (and pre-prod) environments. o Work with the team both onshore and offshore (including resourcing and footprint concentration).

Technical Specialist at Capgemini, May 2016 - May 2017 · 1 yr 1 mo, Bengaluru Area, India, o Lead a team of 15 members for the migration project where Hyperion reports are being redeveloped in BusinessObjects. o Identifying issues with ETL and Big data teams to address concerns with data loads and data models as and when required. o Created Tableau reports using SQL server as a data source and experience with Tableau Desktop, Reader, Public versions.

Technical Team Lead at IBM India Private Limited, Dec 2013 - May 2016 · 2 yrs 6 mos, o Business Objects 4.2 (SAP BO) Lead for IT operations. Lead a team of 12 people, responsible for end-to-end ticket resolution in BI4 space. o Worked on Incident, Problem and Change Management. o Provide Estimates for the RFS and new CR’s which involves development of BI4 reports.

Education

Bachelor’s Degree, Computer Science, Jawaharlal Nehru Technological University