Headline

Senior Manager - EXL analytics | FMS Delhi’22 | Ex - Berger Paints | HBTI Kanpur’18

About

Strategy and Program Management leader who turns ambiguity into measured results — scaled an enterprise account 4x, driving 60% revenue growth and ₹50Cr+ in preserved portfolio value in under 2 years. Builds what doesn't exist yet: led Business Intelligence modernization that cut reporting overhead 75%, and is now piloting a Generative AI (GenAI) solution from the ground up. MBA (FMS Delhi, Top 5%) with a track record of owning outcomes, not just tasks

Location

Kanpur Nagar

AI stack

anthropic apis

claude code

claude

langchain

mcp

Work experience

Senior Manager at EXL, Apr 2024 - Present · 2 y 6 mo, Gurugram, Account Leadership — Flagship US Enterprise Client • Spearheaded a 4x account expansion (3 to 9 projects, 10 to 60+ FTEs, 60% revenue growth) in under 2 years, aligning 50+ consultants across 10 parallel workstreams as Project Lead & Account Manager • Transformed reporting operations, cutting overhead 75% by leading Business Intelligence modernization — migrating 600+ legacy reports across 10 business units to Power BI, reducing ad hoc requests 30% and building 8 executive dashboards that preserved ₹50Cr+ in portfolio value • Redesigned data governance infrastructure, lifting discoverability 80% by migrating 5+ legacy databases to Redshift and architecting a two-way Power BI–Alation KPI catalog • Engineered a 25% faster reporting pipeline by optimizing 30+ SQL codes and migrating 100+ reports/90+ SQL tables to AWS Data Lake, cutting report volume 75%; directed enrichment of 7,105 client records via fuzzy-matching for segmentation • Pioneered a Generative AI / Agentic AI (LangChain) pilot for workflow and customer support automation — identifying the opportunity and driving it from concept to prototype, currently in build/test Business Development & Account Growth (India & US) • Streamlined business development operations, cutting proposal prep time 25% and accelerating project kickoff 20% by standardizing the proposal/Statement of Work (SOW) framework and owning the SOW lifecycle across strategic accounts • Negotiated and closed 5+ new client accounts through end-to-end proposal leadership and stakeholder alignment, lifting client satisfaction and repeat business 30% Risk & Model Validation — Enterprise Client Engagement • Architected and validated predictive risk models (Credit Risk Model plus two model generations, AUC/GINI benchmarking); standardized validation protocols, improving audit readiness and reducing rework

Senior Consultant at EXL, May 2022 - Apr 2024 · 2 yrs, Gurugram, Haryana, India, As a Senior Consultant at EXL, I specialized in reviewing and validating business models to support reliable, data-driven decisions. I led and managed audits to ensure our systems met industry standards for quality and accuracy. Using tools like Python and SQL, I analyzed data, identified areas for improvement, and resolved inconsistencies. I prepared clear, actionable reports for stakeholders and enhanced project documentation, making processes more transparent and efficient for future teams. My work focused on increasing data integrity, compliance, and delivering insights that drove business value. Key Highlights: 1) Led validation of business models and data analysis projects. 2) Improved documentation for repeatable, trackable project workflows. 3) Delivered actionable insights through detailed reporting. 4) Used advanced analytics tools (Python, SQL) to ensure data quality.

Summer Intern at Deutsche Telekom, May 2021 - Jul 2021 · 3 mos, India, Project: Built roadmap to improve Cart to Order (C2O) conversion; Prioritize opportunities & launch MVP Research Analysis: - Understood C2O ecosystem for the organization by funnel analysis; identified cart retention opportunities - Performed thorough competitive benchmarking for C2O conversion across 9 European telecom companies - Discovered major drop off funnel for 3+ user persona by going deep into consumer behavior understanding Achievement: - Built CRO strategy to increase ~25% cart to order conversion rate by designing cart recovery capabilities - Reduced 15% cart abandonment rate by designing MVP for cart recovery through emails by 5+ use cases

Summer Intern at Bharat Petroleum Corporation Limited, Apr 2021 - Jun 2021 · 3 mos, Mumbai, Maharashtra, India

Market Research Intern (Reputation Index Study) at Eminence, Jan 2021 - Feb 2021 · 2 mos, India, Compared 10+ companies inter & Intra industries to assess the differences in corporate reputation Generated insights & calc. Employee feedback score based on analysis of ~130k employee reviews of 10+ MNCs Analyzed 40+ broker reports (5yr) of multiple companies to generate Fin performance insights Sentiment analysis of 5k+ verbatim to generate qual. & quant. Brand perception insights

Education

Master of Business Administration, Faculty of Management Studies - University of Delhi

B.tech, Paint Technology, Harcourt Butler technological university