Headline

International Banking Operations Analyst | Payments Investigations | SWIFT Payments | Cross-Border Transactions | AML/KYC | Risk & Compliance | Financial Crime Operations | International Banking Professional

About

International Banking Operations Analyst with experience in payment investigations, cross-border transaction processing, operational risk management, and regulatory compliance within global banking environments. Currently working with Australia Payments Investigation at ANZ, supporting payment inquiries, transaction reviews, issue resolution, and operational excellence. Skilled in banking operations, customer experience, stakeholder management, problem-solving, and process improvement. Experienced in working within compliance-driven environments while maintaining high levels of accuracy, productivity, and service quality. Seeking opportunities with international banks and financial institutions in Operations, Payments, Transaction Banking, AML/KYC, Financial Crime Compliance, Risk Operations, and Client Services. Based in Bengaluru, India and open to global opportunities.

Location

Bengaluru

Work experience

Operations Analyst Australia payments Investigation at ANZ, Jun 2024 - Present · 2 yrs 1 mo, Bengaluru, Karnataka, India, ANZ Operations Analyst - Australia Payments Investigation June 2024 - Present Bengaluru, Karnataka, India Investigate and resolve payment-related cases for Australian banking customers. Support cross-border and domestic payment investigations while ensuring regulatory compliance. Perform transaction reviews and payment trace activities. Collaborate with internal stakeholders to resolve customer payment issues within agreed SLAs. Ensure adherence to operational risk, compliance, and quality standards. Contribute to process improvements that enhance operational efficiency and customer outcomes. Maintain high accuracy levels while managing multiple investigations in a fast-paced environment.

Customer Support Specialist at India Gills E -Commerce Company, Apr 2024 - Jun 2024 · 3 mos, Bengaluru, Karnataka, India, India Gills E-Commerce Company Customer Support Specialist April 2024 - June 2024 Bengaluru, Karnataka, India Assisted customers with product, order, and service-related queries through professional and timely communication. Resolved issues efficiently to improve customer satisfaction and support daily operations. Coordinated with internal teams to address escalations and ensure service quality.

Assistant Executive Media Relations at PRHUB Integrated Marketing Communications, Jan 2024 - Jan 2024 · 1 mo, India, PRHUB Integrated Marketing Communications Assistant Executive - Media Relations January 2024 - January 2024 India Supported media relations activities, communication coordination, and outreach tasks. Assisted in maintaining professional communication with stakeholders and media contacts. Contributed to brand visibility efforts through organized communication support.

Healthcare Specialist at Vee Technologies, Mar 2022 - Apr 2022 · 2 mos, Bengaluru, Karnataka, India, Vee Technologies Healthcare Specialist March 2022 - April 2022 Bengaluru, Karnataka, India Supported healthcare-related process tasks with accuracy and attention to deadlines. Handled documentation and coordination responsibilities in a structured work environment.

Back end office and sales at Sri Ganesh Diamonds and Jewellery, Jan 2021 - Nov 2021 · 11 mos, Bengaluru, Karnataka, India, Sri Ganesh Diamonds and Jewellery Back Office Executive and Sales Support January 2021 - November 2021 Bengaluru, Karnataka, India Managed backend office support and assisted with customer-facing sales activities. Maintained records, coordinated routine tasks, and supported day-to-day store operations. Helped deliver a smooth customer experience through communication and service support.

Education

Master's in Mass Communication and Journalism, Communication and Media Studies, Bengaluru City University

Bachelor of Arts - BA, Journalism, HKES Veerendrapatil Degree College,11th main, 11th Cross, Sadashivanagar, Bangalore-80