Headline

Customer Support Specialist

About

Dedicated customer support professional with 2 years and 7 months of experience at E-commerce & Customer Support, specializing in delivering exceptional service and resolving customer inquiries efficiently. Skilled in problem-solving, communication, and multitasking, with a strong ability to handle high-volume interactions while maintaining a positive customer experience. Proficient in using CRM tools, order management systems, and conflict resolution techniques to ensure customer satisfaction. Committed to continuous learning and improving support processes to enhance overall service quality.

Location

Gaighata

Work experience

Customer Service Assistant at Amazon, Oct 2023 - Present · 2 yrs 10 mos

Customer Support Specialist at Amazon, Oct 2023 - Present · 2 yrs 10 mos, Resolving complaints and technical issues related to the account, focusing on fraud detection and prevention, processing orders, and transactions.

Life Advisor at Bharti AXA Life Insurance, Jan 2023 - Jun 2023 · 6 mos, Kolkata, West Bengal, India

Advisor at Bharti AXA Life Insurance Co. Ltd., Kolkata, Jan 2023 - Jun 2023 · 6 mos, Customer service and relation skills, Marketing and Sales.

Teacher at Little Laurels Public School, Apr 2019 - Apr 2020 · 1 yr 1 mo, Kolkata, West Bengal, India, Maintained constant communication and patience . Worked closely with other teachers to ensure all the avenues of the curriculum are met. Organized a healthy group discussions and mentored troubled students.

Education

Bachelor of Science - BS, Zoology , Botany and Anthropology, WEST BENGAL STATE UNIVERSITY

High School Diploma, cbse