Lead Implementation Consultant | CRM Implementation | API Integrations | BFSI · Manufacturing · Education | LeadSquared | 5+ Years

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Bangalore Urban, Karnataka, India




Bachelor of Technology, Computer Engineering
Lovely Professional University
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Lead Implementation Consultant at LeadSquared, Apr 2026 - Present · 6 mos, Bengaluru, Karnataka, India, Lead Consultant with direct team management responsibility — overseeing Implementation Consultants while personally owning delivery for key strategic client accounts. Key contributions: - Lead and mentor a team of Implementation Consultants — providing delivery oversight, technical guidance, and performance management. - Delivered 35-40 end-to-end CRM implementations across BFSI, Manufacturing, Automotive, Education, and Insurance verticals — from BRD/FRD through configuration, UAT, and go-live. - Designed and delivered REST API integrations connecting LeadSquared with telephony systems, LOS platforms, payment gateways, WhatsApp, and communication tools. - Achieved 25% reduction in lead-to-disposition cycle time for a Fintech client through automated scoring and assignment workflows. - Consistently delivered >95% user adoption rate across all implementations through structured onboarding and training. - Produced comprehensive delivery documentation — BRDs, FRDs, Solution Design Documents, API logs, and UAT scripts. - Collaborated with Engineering and Product teams to define API schemas, resolve workflow issues, and translate client requirements into technical solutions.
Senior Business Analyst at LeadSquared, Apr 2023 - Jun 2026 · 3 yrs 3 mos, Bengaluru, Karnataka, India
Business Analyst at LeadSquared, Apr 2021 - Apr 2023 · 2 y, Bangalore Urban, Karnataka, India
Bachelor of Technology, Computer Engineering, Lovely Professional University