tina hazra profile photo 1 on Tal

tina hazra

Talent Experience Coordinator Specialist

Hyderabad

3+ years of work experience

BCforward
Mar 20263 mosPresent

Hyderabad, Telangana, India

I am currently working as a Talent Experience Coordinator, supporting recruitment coordination, onboarding activities, and overall candidate experience, while bringing a strong foundation in HR Operations and Payroll processes. In my role, I assist with interview scheduling, candidate communication, and onboarding coordination to ensure a smooth, timely, and professional experience for candidates and new hires. I work closely with Talent Acquisition, HR Operations, and internal stakeholders to maintain accuracy, clear communication, and process consistency throughout the hiring and joining journey. Alongside talent experience responsibilities, I have hands‑on exposure to payroll support and HR operations, including employee data management, documentation, compliance coordination, and payroll‑related processes. This combination allows me to understand the employee lifecycle end‑to‑end—from hiring and onboarding to payroll accuracy and employee support. I am detail‑oriented, organized, and people‑focused, with a strong sense of confidentiality and accountability. I value precision in payroll‑related activities and empathy in employee and candidate interactions, ensuring both operational accuracy and a positive experience. I am motivated to grow further as a Payroll Specialist within HR Operations, leveraging my talent coordination experience to contribute to reliable payroll processes, compliance, and employee satisfaction.
Cognizant
Jul 202511 mosPresent

• Consistently achieved targets across AHT, FCR, CSAT, Quality, SLA, Productivity, and TAT. • Performed high-volume data extraction, validation, and correction with strong attention to accuracy. • Acted as a quality support point for peers, helping reduce repeat errors. • Contributed to process improvements that enhanced turnaround time and data accuracy.
Cognizant
Dec 20222 yrs 7 mosJun 2025

• Handled 300–600 inbound and outbound calls daily, consistently exceeding the standard productivity target of 140 calls. • Provided end-to-end support to international customers across US, UK, AU, and NZ regions. • Maintained top-tier performance across CSAT, FCR, AHT, Quality, and Compliance metrics. • Independently managed customer escalations and complex scenarios with high resolution success. • Supported new joiners through process guidance and call-handling best practices. • Identified customer needs and executed value-driven upselling to improve customer retention. • Ensured 100% accuracy in CRM documentation and adherence to SOPs.

Education

B.COM (COMPUTER APPLICATION), Business/Commerce, General

St. Francis Xavier Degree College

20193 yrs2022

High School Diploma

New St. Francis Xavier Junior College

Join tina and 10k+ other professionals on

Tal Boss

Tal is the app where bosses meet engineers & builders directly, without middlemen

Download Tal Boss

tina hazra on Tal

Headline

Talent Experience Coordinator Specialist

Location

Hyderabad

Work experience

Payroll Specialist at BCforward, Mar 2026 - Present · 3 mos, Hyderabad, Telangana, India, I am currently working as a Talent Experience Coordinator, supporting recruitment coordination, onboarding activities, and overall candidate experience, while bringing a strong foundation in HR Operations and Payroll processes. In my role, I assist with interview scheduling, candidate communication, and onboarding coordination to ensure a smooth, timely, and professional experience for candidates and new hires. I work closely with Talent Acquisition, HR Operations, and internal stakeholders to maintain accuracy, clear communication, and process consistency throughout the hiring and joining journey. Alongside talent experience responsibilities, I have hands‑on exposure to payroll support and HR operations, including employee data management, documentation, compliance coordination, and payroll‑related processes. This combination allows me to understand the employee lifecycle end‑to‑end—from hiring and onboarding to payroll accuracy and employee support. I am detail‑oriented, organized, and people‑focused, with a strong sense of confidentiality and accountability. I value precision in payroll‑related activities and empathy in employee and candidate interactions, ensuring both operational accuracy and a positive experience. I am motivated to grow further as a Payroll Specialist within HR Operations, leveraging my talent coordination experience to contribute to reliable payroll processes, compliance, and employee satisfaction.

Process Executive at Cognizant, Jul 2025 - Present · 11 mos, • Consistently achieved targets across AHT, FCR, CSAT, Quality, SLA, Productivity, and TAT. • Performed high-volume data extraction, validation, and correction with strong attention to accuracy. • Acted as a quality support point for peers, helping reduce repeat errors. • Contributed to process improvements that enhanced turnaround time and data accuracy.

Process Executive at Cognizant, Dec 2022 - Jun 2025 · 2 yrs 7 mos, • Handled 300–600 inbound and outbound calls daily, consistently exceeding the standard productivity target of 140 calls. • Provided end-to-end support to international customers across US, UK, AU, and NZ regions. • Maintained top-tier performance across CSAT, FCR, AHT, Quality, and Compliance metrics. • Independently managed customer escalations and complex scenarios with high resolution success. • Supported new joiners through process guidance and call-handling best practices. • Identified customer needs and executed value-driven upselling to improve customer retention. • Ensured 100% accuracy in CRM documentation and adherence to SOPs.

Education

B.COM (COMPUTER APPLICATION), Business/Commerce, General, St. Francis Xavier Degree College

High School Diploma, New St. Francis Xavier Junior College