Jamadagni Thummalapalli profile photo 1 on Tal

Jamadagni Thummalapalli

Co-Founder of Icchatva

Hyderabad

4+ years of work experience

Webappclouds LLC
Aug 202410 mosMay 2025

Handled a large volume of calls, ensuring all the KPIs were met. I monitored calls and scheduled shifts for my team of eight while acting as a subject matter expert for them. Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately. Monitored and reported on process and call performance to verify compliance with established standards. Assisted in the development of training materials for new hires, improving onboarding experience and knowledge retention.
Aug 202410 mosMay 2025

•Handled a large volume of calls, ensuring all the KPIs were met. •I monitored calls and scheduled shifts for my team of eight while acting as a Subject Matter Expert for them. •Communicated effectively with colleagues and managers to resolve issues promptly and accurately. •Monitored and reported on process and call performance to verify compliance with established standards. •Assisted in the development of training materials for new hires, improving onboarding experience and knowledge retention.
Uber
Sep 202211 mosJul 2023

Hyderabad, Telangana, India

Uber
Sep 202211 mosJul 2023

Investigated complaints related to the violation of standards or regulations. Coordinated with various departments within the organization to ensure adherence to established standards. Adhered to deadlines in optimizing regulatory and operational performance. Provided excellent customer service while maintaining the KPIs.
Uber
Sep 202211 mosJul 2023

•Investigated complaints related to the violation of standards or regulations. •Coordinated with various departments within the organization to ensure adherence to established standards. •Adhered to deadlines in optimizing regulatory and operational performance. •Provided excellent customer service while maintaining the KPIs.
Icchatva
Jan 20202 yrs 7 mosJul 2022

Icchatva
Jan 20201 yr 5 mosMay 2021

Hyderabad, Telangana, India

Icchatva is a group of creative people dedicated to the craft of innovation building for the future. Icchatva builds digital products that let people do things differently. Share your Desires with our team, and we’ll work with you to deliver a revolutionary digital product! Our innovative team allows businesses to ramp up their team for Web, Mobile, DevOps, AI/ML, or UI/UX Development needs. We serve companies ranging from start-ups and SMEs to global brands from all across the world.

Jamadagni’s AI Stack

claude
claude
grok
grok
lovable
lovable
notebooklm
notebooklm
openai
openai
perplexity
perplexity

Education

acharya nagarjuna university

Bachelor of Commerce, Computer Programming, Specific Applications

acharya nagarjuna university

20213 yrs2024
kendriya vidyalaya

High School Diploma

kendriya vidyalaya

20172017

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Headline

Co-Founder of Icchatva

About

Bonjour! I'm an Entrepreneur with over 2+ years of startup experience. Multilingual with strong communication skills & superior leadership qualities. Doing my best to making the world a better place.

Location

Hyderabad

AI stack

claude

grok

lovable

notebooklm

openai

perplexity

Work experience

Process Associate at Webappclouds LLC, Aug 2024 - May 2025 · 10 mos, Handled a large volume of calls, ensuring all the KPIs were met. I monitored calls and scheduled shifts for my team of eight while acting as a subject matter expert for them. Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately. Monitored and reported on process and call performance to verify compliance with established standards. Assisted in the development of training materials for new hires, improving onboarding experience and knowledge retention.

Process Associate at Webappclouds Software Solutions, Aug 2024 - May 2025 · 10 mos, •Handled a large volume of calls, ensuring all the KPIs were met. •I monitored calls and scheduled shifts for my team of eight while acting as a Subject Matter Expert for them. •Communicated effectively with colleagues and managers to resolve issues promptly and accurately. •Monitored and reported on process and call performance to verify compliance with established standards. •Assisted in the development of training materials for new hires, improving onboarding experience and knowledge retention.

Service Quality, Risk, and Compliance Specialist I - US&C CAS at Uber, Sep 2022 - Jul 2023 · 11 mos, Hyderabad, Telangana, India

Service Quality Specialist at Uber, Sep 2022 - Jul 2023 · 11 mos, Investigated complaints related to the violation of standards or regulations. Coordinated with various departments within the organization to ensure adherence to established standards. Adhered to deadlines in optimizing regulatory and operational performance. Provided excellent customer service while maintaining the KPIs.

Fraud Investigator at Uber, Sep 2022 - Jul 2023 · 11 mos, •Investigated complaints related to the violation of standards or regulations. •Coordinated with various departments within the organization to ensure adherence to established standards. •Adhered to deadlines in optimizing regulatory and operational performance. •Provided excellent customer service while maintaining the KPIs.

Co-Founder at Icchatva, Jan 2020 - Jul 2022 · 2 yrs 7 mos

Co-Founder at Icchatva, Jan 2020 - May 2021 · 1 yr 5 mos, Hyderabad, Telangana, India, Icchatva is a group of creative people dedicated to the craft of innovation building for the future. Icchatva builds digital products that let people do things differently. Share your Desires with our team, and we’ll work with you to deliver a revolutionary digital product! Our innovative team allows businesses to ramp up their team for Web, Mobile, DevOps, AI/ML, or UI/UX Development needs. We serve companies ranging from start-ups and SMEs to global brands from all across the world.

Education

Bachelor of Commerce, Computer Programming, Specific Applications, acharya nagarjuna university

High School Diploma, kendriya vidyalaya