Thoyajakshi R
AI, ML & Data Analytics Aspirant | Quality Analyst at Infosys | Statistics, Python & SQL
Bengaluru
3+ years of work experience
Dec 20258 mosPresent
Conducted quality audits and collaborated with cross‑functional teams to improve process adherence, client satisfaction, and overall service quality.
Oct 20241 yr 2 mosNov 2025
Managed case handling and resolution for international clients, ensuring timely and accurate outcomes while building strong client relationships through direct support for complex queries. Collaborated with cross‑functional teams to document escalations, identify process gaps, and implement improvements that enhanced efficiency, transparency, and client satisfaction.
Aug 20231 yr 2 mosSep 2024
Bengaluru, Karnataka, India
Education
M.Sc. in Artificial Intelligence, COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES
REVA Academy for Corporate Excellence - RACE, REVA University
Bachelors of Computer application
St. Joseph's Evening College (Autonomous)
20203 yrs2023
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