---
title: "Thendral K. - Infra Managed Service Analyst in Greater Bengaluru Area | Tal"
description: "Meet Thendral K., Infrastructure & Batch Operations Analyst | CA Workload Automation (ESP dSeries) | Linux | Chef | Incident Response | ServiceNow | PagerDuty based in Greater Bengaluru Area."
image: "https://tal.club/meet/thendral-k/share-image"
---

# Thendral K\. on Tal

## Headline

Infrastructure & Batch Operations Analyst \| CA Workload Automation \(ESP dSeries\) \| Linux \| Chef \| Incident Response \| ServiceNow \| PagerDuty

## About

I work in enterprise infrastructure operations — managing production batch workflows on CA Workload Automation \(ESP dSeries\), handling incidents, and keeping critical scheduling environments stable\. Over nearly three years, I've handled 1,000\+ ITSM tasks across incidents, change requests, and service requests with consistent SLA adherence\. I designed a ServiceNow ticket template that drove 100% audit compliance for a full month and remains in active use across the team\. Beyond core scheduling operations, I've supported a full monitoring platform migration \(Nagios → CA WA → PagerDuty\) through end\-to\-end alert testing and documentation, deployed and maintained an internal Django\-based operations tool on Linux, and worked on REST API\-based access automation to replace manual provisioning workflows\. I work well in environments where production stability, documentation quality, and operational precision matter\.

## Location

Greater Bengaluru Area

## Work experience

Infra Managed Service Analyst at Accenture in India, Mar 2025 \- Present · 1 yr 4 mos, \- Monitor and manage production batch workflows on CA Workload Automation \(ESP dSeries\) — job scheduling, failure resolution, dependency validation, and schedule checks across enterprise environments \- Primary point of contact for application teams and stakeholders on CA WA\-related queries — triage requests, provide guidance, and resolve scheduling and connectivity questions \- Handle Sev1/Sev2 production incidents — triage scheduler and agent status, analyze logs, validate database connectivity, coordinate bridge calls, and restore batch processing \- Supported monitoring platform migration \(Nagios → CA WA → PagerDuty\) through end\-to\-end alert flow testing and procedure documentation \- Designed a ServiceNow ticket template adopted by the full team — achieved 100% audit compliance for a full month; template remains in active use \- Deployed and maintain an internal Django\-based migration tracking tool \(Gunicorn \+ Nginx \+ SSL on Linux\), reducing manual coordination with application teams \- Transitioned access provisioning from manual BMR\-based handling to a role\-based model using CAWA groups; built REST API token handling and POST request automation \- Manage patching and outage windows — coordinate safe shutdowns, validate post\-reboot services, databases, and monitoring tools, and capture operational artifacts \- Maintain KEDB articles and published two technical findings on Broadcom Community \(CA WA ESP dSeries\), including a validated workaround and a platform behaviour flagged to Broadcom for investigation

Infra Managed Service Associate at Accenture in India, Jun 2023 \- Feb 2025 · 1 yr 9 mos, Gurugram, Haryana, India, \- Supported CA Workload Automation \(ESP dSeries\) operations — job monitoring, schedule checks, dependency validation, and incident handling across production managed services environments \- Installed and configured CA WA distributed execution agents via Git and Chef pipelines; diagnosed connectivity issues across ports, firewall, and VPN layers; updated agent parameters and managed start/stop operations \- Reviewed and validated change requests for batch application migrations from non\-production to production; assessed migration readiness and coordinated implementation with application teams \- Participated in Sev1/Sev2 incident handling — checked scheduler health, agent status, and database connectivity; escalated and coordinated resolution with cross\-functional teams \- Managed ITSM workflows in ServiceNow across incidents, change requests, and service requests with consistent SLA adherence \- Executed monthly patch windows: stopped batch services, coordinated with Unix and DBA teams, validated post\-reboot component health, and confirmed operations restoration \- Maintained SOPs, runbooks, and a CA WA onboarding guide; contributed to team training and knowledge transfer sessions

[View the original profile](https://tal.club/meet/thendral-k)

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