Headline

Infrastructure & Batch Operations Analyst | CA Workload Automation (ESP dSeries) | Linux | Chef | Incident Response | ServiceNow | PagerDuty

About

I work in enterprise infrastructure operations — managing production batch workflows on CA Workload Automation (ESP dSeries), handling incidents, and keeping critical scheduling environments stable. Over nearly three years, I've handled 1,000+ ITSM tasks across incidents, change requests, and service requests with consistent SLA adherence. I designed a ServiceNow ticket template that drove 100% audit compliance for a full month and remains in active use across the team. Beyond core scheduling operations, I've supported a full monitoring platform migration (Nagios → CA WA → PagerDuty) through end-to-end alert testing and documentation, deployed and maintained an internal Django-based operations tool on Linux, and worked on REST API-based access automation to replace manual provisioning workflows. I work well in environments where production stability, documentation quality, and operational precision matter.

Location

Greater Bengaluru Area

Work experience

Infra Managed Service Analyst at Accenture in India, Mar 2025 - Present · 1 yr 4 mos, - Monitor and manage production batch workflows on CA Workload Automation (ESP dSeries) — job scheduling, failure resolution, dependency validation, and schedule checks across enterprise environments - Primary point of contact for application teams and stakeholders on CA WA-related queries — triage requests, provide guidance, and resolve scheduling and connectivity questions - Handle Sev1/Sev2 production incidents — triage scheduler and agent status, analyze logs, validate database connectivity, coordinate bridge calls, and restore batch processing - Supported monitoring platform migration (Nagios → CA WA → PagerDuty) through end-to-end alert flow testing and procedure documentation - Designed a ServiceNow ticket template adopted by the full team — achieved 100% audit compliance for a full month; template remains in active use - Deployed and maintain an internal Django-based migration tracking tool (Gunicorn + Nginx + SSL on Linux), reducing manual coordination with application teams - Transitioned access provisioning from manual BMR-based handling to a role-based model using CAWA groups; built REST API token handling and POST request automation - Manage patching and outage windows — coordinate safe shutdowns, validate post-reboot services, databases, and monitoring tools, and capture operational artifacts - Maintain KEDB articles and published two technical findings on Broadcom Community (CA WA ESP dSeries), including a validated workaround and a platform behaviour flagged to Broadcom for investigation

Infra Managed Service Associate at Accenture in India, Jun 2023 - Feb 2025 · 1 yr 9 mos, Gurugram, Haryana, India, - Supported CA Workload Automation (ESP dSeries) operations — job monitoring, schedule checks, dependency validation, and incident handling across production managed services environments - Installed and configured CA WA distributed execution agents via Git and Chef pipelines; diagnosed connectivity issues across ports, firewall, and VPN layers; updated agent parameters and managed start/stop operations - Reviewed and validated change requests for batch application migrations from non-production to production; assessed migration readiness and coordinated implementation with application teams - Participated in Sev1/Sev2 incident handling — checked scheduler health, agent status, and database connectivity; escalated and coordinated resolution with cross-functional teams - Managed ITSM workflows in ServiceNow across incidents, change requests, and service requests with consistent SLA adherence - Executed monthly patch windows: stopped batch services, coordinated with Unix and DBA teams, validated post-reboot component health, and confirmed operations restoration - Maintained SOPs, runbooks, and a CA WA onboarding guide; contributed to team training and knowledge transfer sessions