---
title: "Theetshitha Prakash - Technical Support Engineer in Salem | Tal"
description: "Meet Theetshitha Prakash, SaaS Sales & Customer Success | Solution Consulting | Zoho Expense SME | B2B Enterprise Onboarding | Fintech | CRM | ERP | HRMS based in Salem. AI stack includes claude code, openai, and ChatGPT."
image: "https://tal.club/meet/theetshitha/share-image"
---

# Theetshitha Prakash on Tal

## Headline

SaaS Sales & Customer Success \| Solution Consulting \| Zoho Expense SME \| B2B Enterprise Onboarding \| Fintech \| CRM \| ERP \| HRMS

## About

I help B2B companies onboard, adopt, and get lasting value from SaaS platforms\. At Zoho, I worked as an Technical Support Engineer \(Expense SME\) — running product demos, gathering business requirements, leading enterprise onboarding, and managing customers\. I regularly worked with finance, HR, enterprise clients with their queries and supported integrations with QuickBooks, Xero, Zoho CRM, Zoho Books, and other Zoho applications\. Before that, I handled lead qualification, discovery calls, and pipeline management in a B2B sales role at Spark Engineer\. What I bring: → Enterprise client handling across global markets → SaaS demos, onboarding, technical support and solution consulting → Fluent in English, Tamil, Malayalam, Hindi, and Kannada Exploring roles in SaaS Sales, Customer Success, and Business Development at B2B tech companies\.

## Location

Salem

## AI stack

claude code

openai

ChatGPT

## Work experience

Technical Support Engineer at Zoho, Jun 2024 \- Apr 2025 · 11 mos, Palladam, Served as technical solution engineer primarily and for Zoho Expense across global markets — handling inbound inquiries, conducting product demonstrations, and guiding customers from initial evaluation through full implementation\. Key responsibilities: \* Conducted product demos and discovery sessions for prospects and enterprise customers, tailor application according to specific business requirements \* Led end\-to\-end onboarding and SaaS implementation for clients — including requirement gathering, workflow configuration, policy setup, and approval hierarchy design\. \* Managed long\-term relationships with global accounts across India, the Middle East, Australian clients via calls, emails, and virtual meetings \* Supported integrations with Zoho Books, Zoho CRM, Zoho Payroll, Zoho People, QuickBooks Online, Xero, Tally, Uber, and MyBiz \* Identified upsell opportunities within the existing customer base and collaborated with cross\-functional teams to drive expansion \* Partnered with product and engineering teams to resolve complex enterprise\-level issues and maintain SLA compliance\.

Operations Manager at RRK Motors, Jun 2023 \- Feb 2024 · 9 mos, Salem, Managed daily operations across sales, finance, and service teams in a high\-volume business environment\. Drove process standardization, coordinated stakeholder communication, and resolved operational issues — building strong organizational, communication, and cross\-functional collaboration skills directly applicable to enterprise account management\.

Sales and Marketing Executive at Spark Engineer Pvt Ltd, Jun 2022 \- Jun 2023 · 1 yr 1 mo, Salem, Drove lead generation, prospect engagement, and pipeline management in a B2B sales environment — supporting the full sales cycle from initial outreach through proposal and product finish\. \* Generated and converted inbound leads through outreach, and events \* Conducted customer discovery calls to understand business needs and qualify fit \* Assisted in preparing client proposals, presentations, and sales collateral \* Managed lead follow\-ups to maintain a healthy sales pipeline \* Coordinated with marketing, product, and delivery teams to align prospect expectations \* Supported post\-deal closure, bridging handover between sales and delivery \* Contributed to monthly lead generation and conversion targets through disciplined opportunity management

## Education

Bachelor of Technology, Karunya Institute of technology and sciences

[View the original profile](https://tal.club/meet/theetshitha)

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