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Theetshitha Prakash

SaaS Sales & Customer Success | Solution Consulting | Zoho Expense SME | B2B Enterprise Onboarding | Fintech | CRM | ERP | HRMS

Salem

2+ years of work experience

Zoho
Jun 202411 mosApr 2025

Palladam

Served as technical solution engineer primarily and for Zoho Expense across global markets — handling inbound inquiries, conducting product demonstrations, and guiding customers from initial evaluation through full implementation. Key responsibilities: * Conducted product demos and discovery sessions for prospects and enterprise customers, tailor application according to specific business requirements * Led end-to-end onboarding and SaaS implementation for clients — including requirement gathering, workflow configuration, policy setup, and approval hierarchy design. * Managed long-term relationships with global accounts across India, the Middle East, Australian clients via calls, emails, and virtual meetings * Supported integrations with Zoho Books, Zoho CRM, Zoho Payroll, Zoho People, QuickBooks Online, Xero, Tally, Uber, and MyBiz * Identified upsell opportunities within the existing customer base and collaborated with cross-functional teams to drive expansion * Partnered with product and engineering teams to resolve complex enterprise-level issues and maintain SLA compliance.
RRK Motors
Jun 20239 mosFeb 2024

Salem

Managed daily operations across sales, finance, and service teams in a high-volume business environment. Drove process standardization, coordinated stakeholder communication, and resolved operational issues — building strong organizational, communication, and cross-functional collaboration skills directly applicable to enterprise account management.
Spark Engineer Pvt Ltd
Jun 20221 yr 1 moJun 2023

Salem

Drove lead generation, prospect engagement, and pipeline management in a B2B sales environment — supporting the full sales cycle from initial outreach through proposal and product finish. * Generated and converted inbound leads through outreach, and events * Conducted customer discovery calls to understand business needs and qualify fit * Assisted in preparing client proposals, presentations, and sales collateral * Managed lead follow-ups to maintain a healthy sales pipeline * Coordinated with marketing, product, and delivery teams to align prospect expectations * Supported post-deal closure, bridging handover between sales and delivery * Contributed to monthly lead generation and conversion targets through disciplined opportunity management

Theetshitha’s AI Stack

claude code
claude code
openai
openai
ChatGPT
ChatGPT

Education

Karunya Institute of technology and sciences

Bachelor of Technology

Karunya Institute of technology and sciences

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Headline

SaaS Sales & Customer Success | Solution Consulting | Zoho Expense SME | B2B Enterprise Onboarding | Fintech | CRM | ERP | HRMS

About

I help B2B companies onboard, adopt, and get lasting value from SaaS platforms. At Zoho, I worked as an Technical Support Engineer (Expense SME) — running product demos, gathering business requirements, leading enterprise onboarding, and managing customers. I regularly worked with finance, HR, enterprise clients with their queries and supported integrations with QuickBooks, Xero, Zoho CRM, Zoho Books, and other Zoho applications. Before that, I handled lead qualification, discovery calls, and pipeline management in a B2B sales role at Spark Engineer. What I bring: → Enterprise client handling across global markets → SaaS demos, onboarding, technical support and solution consulting → Fluent in English, Tamil, Malayalam, Hindi, and Kannada Exploring roles in SaaS Sales, Customer Success, and Business Development at B2B tech companies.

Location

Salem

AI stack

claude code

openai

ChatGPT

Work experience

Technical Support Engineer at Zoho, Jun 2024 - Apr 2025 · 11 mos, Palladam, Served as technical solution engineer primarily and for Zoho Expense across global markets — handling inbound inquiries, conducting product demonstrations, and guiding customers from initial evaluation through full implementation. Key responsibilities: * Conducted product demos and discovery sessions for prospects and enterprise customers, tailor application according to specific business requirements * Led end-to-end onboarding and SaaS implementation for clients — including requirement gathering, workflow configuration, policy setup, and approval hierarchy design. * Managed long-term relationships with global accounts across India, the Middle East, Australian clients via calls, emails, and virtual meetings * Supported integrations with Zoho Books, Zoho CRM, Zoho Payroll, Zoho People, QuickBooks Online, Xero, Tally, Uber, and MyBiz * Identified upsell opportunities within the existing customer base and collaborated with cross-functional teams to drive expansion * Partnered with product and engineering teams to resolve complex enterprise-level issues and maintain SLA compliance.

Operations Manager at RRK Motors, Jun 2023 - Feb 2024 · 9 mos, Salem, Managed daily operations across sales, finance, and service teams in a high-volume business environment. Drove process standardization, coordinated stakeholder communication, and resolved operational issues — building strong organizational, communication, and cross-functional collaboration skills directly applicable to enterprise account management.

Sales and Marketing Executive at Spark Engineer Pvt Ltd, Jun 2022 - Jun 2023 · 1 yr 1 mo, Salem, Drove lead generation, prospect engagement, and pipeline management in a B2B sales environment — supporting the full sales cycle from initial outreach through proposal and product finish. * Generated and converted inbound leads through outreach, and events * Conducted customer discovery calls to understand business needs and qualify fit * Assisted in preparing client proposals, presentations, and sales collateral * Managed lead follow-ups to maintain a healthy sales pipeline * Coordinated with marketing, product, and delivery teams to align prospect expectations * Supported post-deal closure, bridging handover between sales and delivery * Contributed to monthly lead generation and conversion targets through disciplined opportunity management

Education

Bachelor of Technology, Karunya Institute of technology and sciences