Headline

Key Account Manager

About

At Swiggy, my role as Sales Manager revolves around elevating client service through education on visibility strategies, both organic and inorganic, and meticulous analysis of account details to optimize our business offerings. Our team has successfully hit Ad-sales and OPD count targets, maintaining serviceability standards that align with emerging trends and customer preferences. With a solid educational foundation in Finance, I've honed skills in Business Development and Ad Tech, while managing Key Accounts has been a cornerstone of my approach. In collaboration with my colleagues, we've ensured customer satisfaction through effective communication and stringent adherence to company protocols.

Location

Bengaluru

AI stack

ChatGPT

Work experience

Key Account Manager at Swiggy, Apr 2025 - Present · 1 yr 6 mos, • Educate clients on organic and inorganic visibility and update account information to maintain high standards of client service. • Train and educate new restaurant partners ways to improve visibility and conversion funnel rate to improve sales. • Analyze account details such as Listing sessions, L-M, M-C, M-O, Page traffic and client's comments to plug need cap effectiveness. • Capitalize on emerging trends in customer preferences and e-commerce marketplaces by developing and implementing targeted solutions. Liaising between account holders and various departments by communicating effectively to maintain customer satisfaction and a company protocols. • Ensuring to achieve Ad-sales, discounting and OPD count while maintaining the guardrails of cancellations and serviceability • Ensuring longevity of city accounts by providing individualized partner service and developing relationships with account holders. • Identifying key entry points to align market penetration and effectively analyze data to optimize client satisfaction and increase profitability.

Sales Manager at Swiggy, Apr 2022 - Jan 2025 · 2 yrs 10 mos, Bangalore Rural, Karnataka, India, • Educated clients on organic and inorganic visibility, maintaining high client service standards. • Analyzed account details to optimize effectiveness and capitalize on emerging trends. • working with account holders and departments, ensuring customer satisfaction and company protocols. • Achieved Ad-sales, discounting, and OPD count targets while maintaining serviceability guardrails.

Account Manager at Swiggy, Aug 2019 - 2022 · 2 yrs 6 mos, Bengaluru, Karnataka, India, Capitalized on emerging trends in customer preferences and e-commerce marketplaces by developing and implementing targeted solutions. Collaborated effectively with account holders and various internal departments to maintain high customer satisfaction and adherence to company protocols. Ensured the longevity of city accounts by providing individualized partner service and nurturing deep-rooted relationships with stakeholders.

Sales Officer at Canara HSBC Oriental Bank of Commerce Life Insurance Company, Jul 2018 - Aug 2019 · 1 yr 2 mos, bangalore

Sales Officer at Canara HSBC Oriental Bank of Commerce Life Insurance Company, Jun 2018 - Aug 2019 · 1 yr 3 mos, Managed cross-selling initiatives and delivered exceptional, ongoing service to an existing portfolio of high-value clients.

Financial Service Consultant at ICICI Prudential Life Insurance Company Limited, Aug 2016 - Jul 2018 · 2 yrs, India

Education

al ameen degree college, Finance, General, Rips

Bachelor of Commerce, Business/Commerce, General, bangalore university