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Th Issac

Assistant Manager at EXL

New Delhi

13+ years of work experience

EXL
Apr 20233 yrs 4 mosPresent

EXL
Apr 20233 yrs 4 mosPresent

Lead and mentor a team of fraud analysts, ensuring high-quality investigations and SLA compliance. Review suspicious activities, identify fraud trends, and implement preventive controls. Improve investigation quality while minimizing customer impact. Drive process improvements and ensure compliance with internal policies and regulatory requirements. Collaborate with cross-functional teams to strengthen fraud prevention strategies.
TELUS Digital
Sep 20228 mosApr 2023

Managed customer relationships and the complete sales cycle. Identified new business opportunities through consultative selling. Conducted customer needs assessments and maintained long-term client relationships.
WNS
Apr 20175 yrs 4 mosJul 2022

Conducted AML/KYC reviews for institutional clients. Performed customer due diligence, sanctions screening, and client risk assessments. Verified client information using internal and external databases. Led a team of six analysts and handled complex compliance escalations. Maintained audit-ready KYC records and ensured regulatory compliance.
TP
Jan 20134 yrs 3 mosMar 2017

Performed credit risk assessments and financial analysis. Investigated chargebacks and suspected fraudulent transactions. Evaluated customer creditworthiness and supported fraud investigations. Supervised a small operational team handling fraud-related cases.

Education

Don Bosco

High School Diploma

Don Bosco

Hill College

Bachelor's Degree

Hill College

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Headline

Assistant Manager at EXL

About

Over 13 years of progressive experience in the Banking & Financial Services (BFSI) industry, with expertise in Customer Service, Operations, AML/KYC, Sales Operations, and Team Management. Demonstrated career growth through increased responsibilities and leadership roles, with a strong track record of driving operational excellence, ensuring regulatory compliance, improving process efficiency, and delivering exceptional client service.

Location

New Delhi

Work experience

Assistant Manager at EXL, Apr 2023 - Present · 3 yrs 4 mos

Fraud Manager at EXL, Apr 2023 - Present · 3 yrs 4 mos, Lead and mentor a team of fraud analysts, ensuring high-quality investigations and SLA compliance. Review suspicious activities, identify fraud trends, and implement preventive controls. Improve investigation quality while minimizing customer impact. Drive process improvements and ensure compliance with internal policies and regulatory requirements. Collaborate with cross-functional teams to strengthen fraud prevention strategies.

Salesperson at TELUS Digital, Sep 2022 - Apr 2023 · 8 mos, Managed customer relationships and the complete sales cycle. Identified new business opportunities through consultative selling. Conducted customer needs assessments and maintained long-term client relationships.

Anti-Money Laundering Associate at WNS, Apr 2017 - Jul 2022 · 5 yrs 4 mos, Conducted AML/KYC reviews for institutional clients. Performed customer due diligence, sanctions screening, and client risk assessments. Verified client information using internal and external databases. Led a team of six analysts and handled complex compliance escalations. Maintained audit-ready KYC records and ensured regulatory compliance.

Customer Service Advisor at TP, Jan 2013 - Mar 2017 · 4 yrs 3 mos, Performed credit risk assessments and financial analysis. Investigated chargebacks and suspected fraudulent transactions. Evaluated customer creditworthiness and supported fraud investigations. Supervised a small operational team handling fraud-related cases.

Education

High School Diploma, Don Bosco

Bachelor's Degree, Hill College

Th Issac - Assistant Manager in New Delhi | Tal