Headline

Senior Technical Documentation & Content Leader | Managing Editor | People & Stakeholder Leadership Driving Content Strategy, Documentation Excellence, Process Transformation & AI-Powered Innovation

About

I am a seasoned Technical Documentation and Content Leader with extensive experience driving documentation strategy, editorial excellence, and high-performing teams within the IT industry. As a UX Manager, I have led teams, shaped content practices, managed complex documentation portfolios, and partnered with product and business stakeholders to deliver high-quality content aligned with organizational and product goals. My leadership experience spans people management, performance and compensation reviews, cross-functional collaboration, stakeholder engagement, and continuous process improvement. I have also championed the adoption of generative AI through ChatGPT, Microsoft Copilot, and custom GPT solutions to modernize content creation and streamline documentation workflows. I bring a strategic, people-focused approach to building scalable content operations, improving efficiency, and enabling teams to deliver greater business and customer impact.

Location

Greater Bengaluru Area

AI stack

gemini

metaai

openai

perplexity

ChatGPT

Microsoft Copilot

Work experience

Manager UX Technical Writing at Greenway Health, May 2022 - Sep 2026 · 4 yrs 5 mos, Bangalore, Led and managed a team of technical writers responsible for creating and maintaining product documentation and learning content. Authored, reviewed, edited, and approved technical content to ensure accuracy, clarity, consistency, and adherence to organizational standards. Managed the end-to-end documentation lifecycle, from content planning and authoring through review, publication, and maintenance. Collaborated with cross-functional teams, including Product Management, Engineering, Quality Assurance, Customer Support, and Training, to gather and validate technical information. Participated in performance appraisals, providing structured feedback on team members' performance, strengths, development areas, and career growth. Participated in annual compensation reviews, contributing performance-based assessments and recommendations for team members. Provided demonstrations of documentation workflows, processes, and best practices to Product Managers and other key stakeholders. Managed and coordinated multiple documentation projects and deliverables simultaneously while balancing team capacity and business priorities. Leveraged generative AI tools, including ChatGPT and Microsoft Copilot, to improve documentation workflows, content creation, and editorial processes. Designed and developed custom GPT-based solutions to streamline the creation of release notes and initial content drafts, reducing manual effort and improving consistency. Refined and optimized AI-generated content to ensure accuracy, clarity, appropriate tone, style, and alignment with documentation standards. Evaluated and refined prompts and AI-assisted workflows to improve the quality and usefulness of generated documentation content. Explored opportunities to incorporate AI into existing documentation processes to improve efficiency, content quality, and team productivity.

Documentation Analyst II at NextGen Healthcare, Jul 2015 - May 2022 · 6 yrs 11 mos, Bangalore, Tracked requirements and defects on HP ALM Quality Center Analyzed specifications and user stories and reproducing use cases for understanding workflow Conducted interviews with Business Analysts, Product Owners, Developers, and QA Analysts to build quality end-user content Tracked requirements generated for upcoming release Identified documentation needs for new requirements and incorporating them into respective guides Fixed defects and hot fixes impacting documentation Documented over 200 Quick Reference Guides (QRGs) Wrote release notes for internal and client-facing documentation Peer-reviewed documents and fixed editorial review documents Published release-ready documents and release notes. Demonstrated respect, friendliness and willingness to help wherever needed. Created plans and communicated deadlines to ensure projects were completed on time.

Technical Writer at Trigent Software, Oct 2013 - May 2015 · 1 yr 8 mos, Bangaon, West Bengal, India, Created new documentation to aid software usage Accessed mortgage software to build quality content Standardized over 100 legacy documents to adhere to latest template Wrote and reviewed release notes Developed team communications and information for meetings

Systems Engineer at Tata Consultancy Services, Mar 2011 - Nov 2011 · 9 mos, Bangalore, Planned, organized, and interpreted specifications of documentation Maintained existing documents, records, and reports Cleared backlogs of peers during tight deadlines Created and published documents for new procedures Conducted active peer review process

Specialist - Technical Writer at Fidelity Investments, Aug 2007 - Mar 2011 · 3 yrs 8 mos, Bangalore, Edited and rewrote online procedures for processes Created and published documents for new procedures Interacted with respective domain experts to exchange review feedbacks for document enhancement Created User Guides for company's intranet sites Built simulations for demonstrating usage of tools and applications Attended training programs to deepen professional skillset and assisted in training peers on training procedures Proofread documents to correct spelling, punctuation and grammar

Education

Master's Degree, Human Resources Management/Personnel Administration, General, Sikkim Manipal University - Distance Education

Bachelor's Degree, Biotechnology, Vivekananda College of Education, Dr. Rajkumar Road, Rajajinagar 2nd Stage, Bangalore -55