Headline

Digital Marketing Associate at Kipenzi

About

Driven operations and HR support professional with experience in recruitment coordination, onboarding, customer operations, and stakeholder communication across fast-paced environments. I have worked across HR, customer experience, and operational support roles, developing strong skills in workflow coordination, employee onboarding, problem-solving, and cross-functional collaboration. My experience includes supporting recruitment processes, handling escalations, maintaining operational efficiency, and improving customer and employee experiences. Previously, I’ve worked with organizations including Zomato, Distil Ventures, AECC Global, and Ferns N Petals, where I contributed to HR operations, customer support, event coordination, and process management initiatives. I’m passionate about building efficient systems, supporting people-focused operations, and continuously learning in dynamic work environments. Known for adaptability, communication, and a solution-oriented mindset, I thrive in roles that require coordination, organization, and execution excellence. Currently open to opportunities in: • HR Operations • Recruitment Coordination • Talent Acquisition Support • Operations & Employee Experience Roles Let’s connect and collaborate.

Location

Greater Delhi Area

AI stack

aistudio

claude

grok

notion

openai

Canva Magic Studio

Work experience

Digital Marketing Specialist at Kipenzi, Aug 2026 - Sep 2026 · 2 mos, Delhi, India, • Managed and optimized Amazon marketplace advertising, generating ₹3,06,569.05 in sales over 24 days at 14.17% ACOS and 7.06 ROAS. • Analyzed campaign performance, identifying 11 campaigns running out of budget and opportunities representing up to ₹3,00,995 in estimated missed sales .• Used daily Sales, Cost, ROAS, and ACOS trends to identify performance gaps and recommend budget and scaling actions. • Collaborated with brand stakeholders on performance dashboards, marketplace best practices, inventory considerations, and budget planning.

Key Account Executive at Avsar HR Services, Jan 2026 - Apr 2026 · 4 mos, · Coordinated recruitment workflows, interview scheduling, onboarding, and client communication. · Maintained hiring trackers and ensured timely staffing coordination with internal teams. · Resolved client concerns and supported operational reporting and workflow updates.

Associate at Zomato, Jul 2024 - May 2025 · 11 mos, Gurugram, Haryana, India, ZAAP Program ⏬️ Customer Service Excellence: Delivered exceptional service by resolving customer concerns through chat, calls, and emails, ensuring positive experiences with empathy and understanding. Cross-functional Collaboration: Collaborated with cross-functional teams to identify key customer issues, offering insights for improved solutions and service enhancements. Analytical Thinking: Leveraged an analytical mindset to troubleshoot and resolve customer issues, using data-driven insights for timely resolutions. Effective Communication: Exhibited strong communication skills by addressing complex queries with clarity and professionalism, both written and verbal. Recognition: Received recognition for applying a solution-oriented approach to resolve top customer concerns and Gold Escalations! And later worked on higher Escalations.

Management Trainee Human Resources at Distil Ventures India Ltd., Apr 2024 - Jun 2024 · 3 mos, Delhi, India, Managed project tasks for onboarding new employees, ensuring smooth and timely execution. Maintained project timelines, documentation, and clear communication with stakeholders. Demonstrated a positive and organized approach to project coordination. Supervised and supported a team of interns, ensuring adherence to company policies and timely project completion. Developed communication and leadership skills through team management.

Intern at FNP, Jan 2024 - Feb 2024 · 2 mos, Gurugram, Haryana, India, Worked directly with customers and vendors to resolve service issues and support smooth order fulfillment in a time-sensitive environment.

Education

Bachelor's degree, Economics and psychology, Maharaja Agrasen Himalayan Garhwal University

Certificate, Generative AI, Qwiklabs