Headline

IT Support Specialist | Technical Support & Troubleshooting | Web Hosting · Help Desk · Desktop Support | BCA Graduate | Open to Full-Time IT/Technical Roles in Delhi NCR

About

I fix things, explain things clearly, and make sure technology doesn't get in people's way. I'm a BCA graduate (Information Technology) with hands-on experience in technical support, web hosting, troubleshooting, and IT product demonstrations. I've worked across a cybersecurity/e-learning company, an industrial services firm, and a web development internship — which means I've supported users in fast-moving, resource-light environments where you have to figure things out quickly. What I actually do well: — Diagnose and resolve technical issues (hardware, software, web-based tools) — Set up and configure web hosting environments and LMS platforms — Create technical documentation and demo content that non-technical users can actually follow — Communicate crisply between technical teams and end users I hold a Certificate of Merit in IT & Career Readiness (Anudip Foundation × EY, Grade A1 — 49 hours) and an IBM SkillsBuild credential in Professional Skills for the Digital World. Currently a Technical Support Executive Intern at AD Forklift Services (New Delhi) and actively looking for a full-time IT Support, Desktop Support, or Help Desk role in Delhi NCR — on-site, hybrid, or remote. If you're hiring for someone who's technically capable, quick to learn, and easy to work with — let's talk. 📩 Open to work | Delhi NCR | India

Location

Delhi

Work experience

Technical Support Executive Intern at AD Forklift Services, Sep 2025 - Present · 10 mos, New Delhi, Providing day-to-day IT and technical support for operations at an industrial services company, acting as the go-to person for resolving hardware, software, and connectivity issues across the team. Diagnose and resolve technical issues reported by staff, reducing downtime and keeping operations running smoothly Maintain and support internal IT systems, ensuring equipment and software are configured correctly and updated Coordinate with vendors and escalate unresolved issues to appropriate channels, ensuring timely resolution Document recurring issues and resolutions to build an internal knowledge base for faster future fixes

Technical Assistant intern at Cehpoint (E-Learning, IT Solutions, Cybersecurity), Jul 2025 - Aug 2025 · 2 mos, India, Supported technical operations at a cybersecurity and e-learning company, working directly on product setup, user-facing issues, and internal tooling. Assisted users with troubleshooting technical issues across the HRMS platform and other internal tools Identified and resolved source code issues, improving platform stability and usability Built a product demo video to help users understand key features — bridging the gap between technical capability and user comprehension Coordinated with the team to ensure smooth platform setup and operations

Web Development Intern at Go Business India, Jun 2024 - Aug 2024 · 3 mos, Delhi, India, Built and maintained front-end web interfaces for a business services company, gaining practical experience in translating requirements into functional, user-friendly web pages. Developed and styled responsive web pages using HTML, CSS, JavaScript, and Bootstrap Contributed to WordPress-based projects including design customization and content integration Worked in an on-site team environment, learning to deliver to deadlines and incorporate feedback quickly Strengthened understanding of how web infrastructure and hosting connect to front-end delivery

Education

Bachelor of computer Application (BCA), Information Technology, Trinity Institute of Professional Studies (TIPS,Dwarka)