TEJAS THAKUR
Sr. Network Technician
Nasik
5+ years of work experience
Aug 20214 yrs 10 mosPresent
· Manage network configurations and troubleshoot technical issues.
· Enhance customer satisfaction with prompt support and resolution.
· Collaborate with technical teams to streamline service delivery.
· Provide second or third-level support for complex technical issues.
· Work with end-users to resolve software or system problems.
· Maintain system documentation and user manuals
· Install, configure, and upgrade hardware components (e.g., CPUs, motherboards, memory, storage devices).
· Diagnose and repair hardware issues in desktops, laptops, servers, and peripheral devices (printers, scanners, etc.).
· Maintain hardware inventory and ensure timely replacement or upgrades.
· Provide technical support to users for hardware and network issues.
· Educate staff on safe hardware usage and best practices for network security.
· Collaborate with IT support teams and other departments.
· Coordinate with hardware and networking vendors for procurement and repairs.
· Evaluate and recommend new hardware or networking products.
· Track warranties and service agreements.
· Install and manage server hardware and related infrastructure (rack-mounted systems, UPS systems, etc.).
· Assist in setting up and maintaining file servers, DNS, DHCP, and Active Directory.
20202 yrs2022
· Provided desktop support (L1 & L2), resolving hardware and software issues.
· Installed, configured, and maintained computer hardware, networking equipment, CCTV systems, and printers.
· Troubleshot LAN/WAN issues and coordinated with vendors for hardware repairs.
· Maintained inventory and documented all IT assets.
Education
Bachelor of computer science, Electrical and Electronics Engineering
Savitribai Phule Pune University
202312 yrs2035
Bachelor of Computer Science
HAL Audio
20223 yrs2025
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