Headline

Application & Production Support Engineer (L2) | Linux | SQL | Grafana | Dynatrace | Incident Management | Telecom Billing & Payment Applications | ITIL | Monitoring & Observability

About

I am an Application Production & Support Engineer with 3+ years of experience working on business-critical applications in a 24×7 production environment. My daily work includes L1 and L2 support, monitoring applications, analysing alerts, and troubleshooting issues using Linux logs and SQL queries. I regularly validate data, check transactions, and support issue analysis to ensure systems remain stable and meet SLA requirements. I have hands-on experience with monitoring tools like Grafana, Dynatrace, and Prometheus and follow ITIL processes for Incident, Problem, and Change Management using ServiceNow and Jira. I independently handle P2 and P3 incidents and support P1 incidents through monitoring, coordination, and escalation. I work closely with DevOps, SRE, and development teams during deployments, incident calls, and post-incident discussions. I have also automated small day-to-day operational tasks using shell scripting, which helped reduce manual effort. Currently, I am improving my knowledge of AWS (EC2, S3), Docker, and Git/GitHub and looking to grow further in Production Support / SRE-focused roles where system stability and reliability are critical. ⭐ Career Highlights: • Recognized by manager and stakeholders for reliable incident handling during peak operations • Appreciated for strong troubleshooting and quick turnaround on production issues • Acknowledged for automation efforts that improved operational efficiency

Location

Amravati

Education

Bachelor's degree, Electronics And Telecommunication Engineering, Sant Gadge Baba Amravati University, Amravati

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