Headline

In Search of Sustainable Solutions

About

As a Client Growth Manager at OnlineSales.ai, I leverage my expertise in business development, strategy, and technology to empower enterprises with centralized and decentralized demand generation capabilities. I have successfully managed large OEMs and brands, achieving revenue growth through up-sale and cross-sale opportunities within record time. Prior to this, I was an Associate at Raftaarr, where I contributed to the onboarding of over 700 clients in 40 industrial clusters in India and facilitated the listing of over 2500 marketplace listings within 5 months. I've also worked with Swiggy since its very early days, in Pune and Hyderabad. Through my career in Swiggy, I've worked in various capacities, from acquiring key brands to managing City P&L. I also co-founded Happy Soul, a D2C online beauty and cosmetics brand, where I developed and executed the business plan, revenue model, app and web development, and go-live strategy. I hold a Bachelor of Technology degree in Production Engineering from Vishwakarma Institute Of Technology.

Location

Bengaluru

AI stack

claude code

gemini

hugging face

ChatGPT

Work experience

Industry Lead at Vahan.ai, May 2025 - Present · 1 y 6 mo, Bengaluru, Karnataka, India, • Own the full 2W-demand industry vertical as single point of commercial ownership - 11 of India's largest on-demand platforms across quick-commerce (Instamart, Blinkit, Zepto, Flipkart Minutes, BigBasket), food delivery (Swiggy, Zomato, Swish, Ownly) and bike taxi (Rapido, Uber) - consolidated under one industry lead in an org restructuring. • Lead a seven-person cross-functional pod reporting into me: three AMs owning the Food, Grocery and Bike Taxi verticals, with a dedicated enterprise accounts team of finance, technology, data and customer-support leads - running revenue, delivery and support as one unit across my portfolio. • Sold and deployed AI Voice Bot solutions to enterprise clients including Swiggy and Flipkart - positioning AI-driven automation to qualify leads, reduce telecaller headcount and deliver measurable cost savings. Translating technical AI capability into ROI-driven business cases for CXOs. • Acquired 2 new enterprise logos within first 5 months, generating $250K+ in annual revenue impact through consultative, data-driven selling and tailored solution scoping. • Drive deep product adoption - guiding clients through AI voice bot deployment, workflow configuration and performance optimisation. Conduct regular account reviews and strategy sessions. • Achieve 100% client retention across the vertical through C-suite relationship management, structured account reviews and end-to-end escalation ownership as primary strategic contact for senior stakeholders.

Customer Success Manager at OnlineSales.ai, Jul 2023 - Mar 2025 · 1 yr 9 mos, Pune District, Maharashtra, India, • Directly managed Meta and Google as enterprise clients, partnering with their hyperlocal advertising teams up to Director level - developing first-hand understanding of platform value-proposition selling, ad monetization, and vertical account strategy from the inside. • Owned a portfolio of leading automotive brands: Mahindra, Volkswagen India, Skoda India, Bajaj, Ashok Leyland (India, UAE, Kenya, South Africa), Hyundai India and TVS, across regional and cross-border digital advertising strategy. • Built and managed C-suite relationships across enterprise digital-advertising clients, achieving 95% retention and positioning OnlineSales.ai as a trusted growth partner in the Asian automotive market. • Led go-to-market launch of 3 advertising/marketing products across 7 enterprise clients, growing platform revenue 50% to $1.5M within 4.5 months. • Drove upsell/cross-sell through strategic advertising pricing and monetization models, delivering 17% revenue growth and a $250K ARR increase. • Identified expansion opportunities through data-driven revenue analysis; built 2 customized solution pitches generating $500K in incremental revenue.

Manager – Business Development, Strategy & Tech at Raftaarr, Dec 2020 - May 2023 · 2 yrs 6 mos, www.raftaarr.com, • Developed go-to-market strategy and launch Demand Generation Marketplace for Enterprise & SME sized manufacturing companies in 4 Indian cities, achieving 1st year revenue of $350K within 7 months of going live • P&L Ownership and Channel Development for the Manufacturing Marketplace • Custom ERP solution sale to Enterprise & SME manufacturing - scope: Accounting, HR, Invoicing & Project Management

Manager - Sales & Strategy at Aker Foods, Jul 2020 - Oct 2020 · 4 mos, Pune Division, Maharashtra, India, • Led the strategic shift from B2B to D2C model at Aker Foods, resulting in 40 new stores and EBITDA positivity in 45 days. • Analyzed revenue streams and crafted a turnaround plan to achieve company goals. • Orchestrated the successful launch of 40 stores and drove profitability within a short timeframe.

Co-Founder at Happy Soul, Jul 2019 - Aug 2022 · 3 yrs 2 mos, Mumbai, Maharashtra, India, • Co-founded and managed The Rolling Concept, an Online D2C Brand, achieving 4th Best Seller status on Nykaa in 2021. • Successfully listed products on Nykaa, Amazon, and Myntraa, expanding sales in domestic and international markets. • Developed strategic partnerships and marketing initiatives to drive brand awareness and increase revenue. • Implemented innovative strategies to optimize operations and enhance customer experience.

Education

Bachelor of Technology - BTech, Production Engineering, Vishwakarma Institute of Technology

INITIATIVES & EXTRACURRICULAR ACTIVITIES

Public links

github: https://github.com/chikya1