---
title: "Tejas Padalkar - Technical Support Engineer in Pune District | Tal"
description: "Meet Tejas Padalkar, System Administrator | MCA | CCNA | Microsoft based in Pune District."
image: "https://tal.club/meet/tejas-28/share-image"
---

# Tejas Padalkar on Tal

## Headline

System Administrator \| MCA \| CCNA \| Microsoft

## About

Certified IT Support and Network Engineer with 5\+ years of experience in troubleshooting hardware, software, and network issues for enterprise\-scale environments\. Proven track record of providing high\-quality technical support to 2000\+ users, managing escalations, and driving resolution within strict SLAs\. Strong knowledge of LAN/WAN, routing and switching, and IT infrastructure operations\. Eager to leverage skills in IT Service Management, network troubleshooting, and customer support to deliver seamless IT solutions

## Location

Pune District

## Work experience

Technical Support Engineer at Reliance Jio, Sep 2022 \- Aug 2023 · 1 yr, Remote, ● Provide L1 support for domestic end\-users and field engineers to resolving hardware, software, and network connectivity issues for desktops, laptops, and printers\. ● Diagnose and troubleshoot complex network issues including account setups, system migrations, and switch/router configurations\. ● Escalate critical incidents to L2 support teams, ensuring 100% SLA compliance for issue resolution\. ● Document technical procedures, maintain knowledge base articles, and generate periodic performance reports\. ● Consistently recognized for reducing average resolution time by 15% through effective issue triaging\.

Network Engineer at Reliance Jio, Aug 2019 \- Aug 2022 · 3 yrs 1 mo, On\-site, ● Managed and maintained robust network infrastructure for a user base of 2,000\+, ensuring minimal downtime\. ● Provided on\-site and remote customer support for lease line connections and enterprise LAN/WAN systems\. ● Troubleshot hardware/software faults in switches, routers, and end\-user devices\. ● Drafted user communications for new system deployments and critical alerts\.

System Administrator at Blue Ocean Resort and Spa, Dec 2017 \- Aug 2019 · 1 yr 9 mos, Ratnagiri, ● Installed, configured, and maintained operating systems, application software, and network management tools\. ● Oversaw procurement, asset management, and vendor coordination for IT hardware/software\. ● Administered mail servers and ensured reliable communication systems\. ● Consults on specific application issues or hardware/software problems ● Provided AV and banquet hall systems support, including audio/video setups and projector configurations\. ● Delivered front office IT support, ensuring uninterrupted guest and staff services\. Dec 2017 – Aug 2019 Additional Front Office Responsibilities\- o Responsible for receiving visitors by greeting them in person or on the telephone; answering or referring inquiries o Offers beverage to guests where necessary o Operates telephone switchboard; answers and transfers calls to appropriate units o Takes messages and communicates them to appropriate enquirers o Drafts, reviews, and proofreads office documents o Responsible for basic data entry as assigned o Ensures compliance with company rules and regulations in the reception area

## Education

Master of Computer Applications \- MCA, Yashwantrao Chavan Maharashtra Open University

Bachelor's degree, Economics and Rural development, University of Mumbai

[View the original profile](https://tal.club/meet/tejas-28)

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