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Tejas Padalkar

System Administrator | MCA | CCNA | Microsoft

Pune District

5+ years of work experience

Sep 20221 yrAug 2023

Remote

● Provide L1 support for domestic end-users and field engineers to resolving hardware, software, and network connectivity issues for desktops, laptops, and printers. ● Diagnose and troubleshoot complex network issues including account setups, system migrations, and switch/router configurations. ● Escalate critical incidents to L2 support teams, ensuring 100% SLA compliance for issue resolution. ● Document technical procedures, maintain knowledge base articles, and generate periodic performance reports. ● Consistently recognized for reducing average resolution time by 15% through effective issue triaging.
Aug 20193 yrs 1 moAug 2022

On-site

● Managed and maintained robust network infrastructure for a user base of 2,000+, ensuring minimal downtime. ● Provided on-site and remote customer support for lease line connections and enterprise LAN/WAN systems. ● Troubleshot hardware/software faults in switches, routers, and end-user devices. ● Drafted user communications for new system deployments and critical alerts.
Blue Ocean Resort and Spa
Dec 20171 yr 9 mosAug 2019

Ratnagiri

● Installed, configured, and maintained operating systems, application software, and network management tools. ● Oversaw procurement, asset management, and vendor coordination for IT hardware/software. ● Administered mail servers and ensured reliable communication systems. ● Consults on specific application issues or hardware/software problems ● Provided AV and banquet hall systems support, including audio/video setups and projector configurations. ● Delivered front office IT support, ensuring uninterrupted guest and staff services. Dec 2017 – Aug 2019 Additional Front Office Responsibilities- o Responsible for receiving visitors by greeting them in person or on the telephone; answering or referring inquiries o Offers beverage to guests where necessary o Operates telephone switchboard; answers and transfers calls to appropriate units o Takes messages and communicates them to appropriate enquirers o Drafts, reviews, and proofreads office documents o Responsible for basic data entry as assigned o Ensures compliance with company rules and regulations in the reception area

Education

Yashwantrao Chavan Maharashtra Open University

Master of Computer Applications - MCA

Yashwantrao Chavan Maharashtra Open University

20194 yrs2023
University of Mumbai

Bachelor's degree, Economics and Rural development

University of Mumbai

20172 yrs2019

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Headline

System Administrator | MCA | CCNA | Microsoft

About

Certified IT Support and Network Engineer with 5+ years of experience in troubleshooting hardware, software, and network issues for enterprise-scale environments. Proven track record of providing high-quality technical support to 2000+ users, managing escalations, and driving resolution within strict SLAs. Strong knowledge of LAN/WAN, routing and switching, and IT infrastructure operations. Eager to leverage skills in IT Service Management, network troubleshooting, and customer support to deliver seamless IT solutions

Location

Pune District

Work experience

Technical Support Engineer at Reliance Jio, Sep 2022 - Aug 2023 · 1 yr, Remote, ● Provide L1 support for domestic end-users and field engineers to resolving hardware, software, and network connectivity issues for desktops, laptops, and printers. ● Diagnose and troubleshoot complex network issues including account setups, system migrations, and switch/router configurations. ● Escalate critical incidents to L2 support teams, ensuring 100% SLA compliance for issue resolution. ● Document technical procedures, maintain knowledge base articles, and generate periodic performance reports. ● Consistently recognized for reducing average resolution time by 15% through effective issue triaging.

Network Engineer at Reliance Jio, Aug 2019 - Aug 2022 · 3 yrs 1 mo, On-site, ● Managed and maintained robust network infrastructure for a user base of 2,000+, ensuring minimal downtime. ● Provided on-site and remote customer support for lease line connections and enterprise LAN/WAN systems. ● Troubleshot hardware/software faults in switches, routers, and end-user devices. ● Drafted user communications for new system deployments and critical alerts.

System Administrator at Blue Ocean Resort and Spa, Dec 2017 - Aug 2019 · 1 yr 9 mos, Ratnagiri, ● Installed, configured, and maintained operating systems, application software, and network management tools. ● Oversaw procurement, asset management, and vendor coordination for IT hardware/software. ● Administered mail servers and ensured reliable communication systems. ● Consults on specific application issues or hardware/software problems ● Provided AV and banquet hall systems support, including audio/video setups and projector configurations. ● Delivered front office IT support, ensuring uninterrupted guest and staff services. Dec 2017 – Aug 2019 Additional Front Office Responsibilities- o Responsible for receiving visitors by greeting them in person or on the telephone; answering or referring inquiries o Offers beverage to guests where necessary o Operates telephone switchboard; answers and transfers calls to appropriate units o Takes messages and communicates them to appropriate enquirers o Drafts, reviews, and proofreads office documents o Responsible for basic data entry as assigned o Ensures compliance with company rules and regulations in the reception area

Education

Master of Computer Applications - MCA, Yashwantrao Chavan Maharashtra Open University

Bachelor's degree, Economics and Rural development, University of Mumbai