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Tashfeen khan

Office Administrator | CRM & Client Handling | Data Entry Operator | Marketing Support | Content Creator

Kolkata

5+ years of work experience

Kolkata Municipal Corporation (KMC)
Jan 20215 yrs 6 mosPresent

Kolkata, West Bengal, India

As a specialized Trade License Consultant, I help startups, SMEs, and established commercial entities navigate the complexities of local municipal regulations. I take the hassle out of legal compliance by managing the entire process—from filing new applications and renewals to making necessary corrections for trade licenses.
Gulshan Tour N Travels
Jan 202511 mosNov 2025

Kolkata, West Bengal, India

Manage day-to-day administrative tasks and client coordination. Create professional flyers, presentations, and business cards for marketing. Maintain and update social media accounts and online branding content. Organize files, records, and documentation for efficient office workflow. Assist management in reporting, data handling, and document preparation.
Tech Mahindra Ltd.
Aug 202310 mosMay 2024

Kolkata metropolitan area, West Bengal, India

Handled high-volume customer queries through chat and calls. Maintained a 98% customer retention rate through effective communication. Logged and resolved customer issues using internal CRM tools. Collaborated with teams to improve customer resolution time and workflow.
ThenX
Jan 20224 mosApr 2022

Kolkata metropolitan area, West Bengal, India

Collected, verified, and organized large data sets. Prepared and updated Excel sheets for daily tracking and reporting. Assisted with data cleaning, validation, and analysis. Supported administrative and record-keeping tasks.

Education

Indira Gandhi National Open University

Bachelor of Commerce - BCom, Business/Commerce, General

Indira Gandhi National Open University

20213 yrs2024

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Headline

Office Administrator | CRM & Client Handling | Data Entry Operator | Marketing Support | Content Creator

About

Detail-orientated data entry & customer support professional with 2+ years of experience handling high-volume data, CRM systems, and customer interactions with 99–100% accuracy and 98% CSAT. Skilled in Excel reporting, data validation, documentation, and confidential information handling. Actively seeking data entry, customer support, or operations roles (on-site, hybrid, or remote).

Location

Kolkata

Work experience

Trade License Consultant at Kolkata Municipal Corporation (KMC), Jan 2021 - Present · 5 yrs 6 mos, Kolkata, West Bengal, India, As a specialized Trade License Consultant, I help startups, SMEs, and established commercial entities navigate the complexities of local municipal regulations. I take the hassle out of legal compliance by managing the entire process—from filing new applications and renewals to making necessary corrections for trade licenses.

Administrative Assistant at Gulshan Tour N Travels, Jan 2025 - Nov 2025 · 11 mos, Kolkata, West Bengal, India, Manage day-to-day administrative tasks and client coordination. Create professional flyers, presentations, and business cards for marketing. Maintain and update social media accounts and online branding content. Organize files, records, and documentation for efficient office workflow. Assist management in reporting, data handling, and document preparation.

Trainee Associate at Tech Mahindra Ltd., Aug 2023 - May 2024 · 10 mos, Kolkata metropolitan area, West Bengal, India, Handled high-volume customer queries through chat and calls. Maintained a 98% customer retention rate through effective communication. Logged and resolved customer issues using internal CRM tools. Collaborated with teams to improve customer resolution time and workflow.

Data Entry Operator at ThenX, Jan 2022 - Apr 2022 · 4 mos, Kolkata metropolitan area, West Bengal, India, Collected, verified, and organized large data sets. Prepared and updated Excel sheets for daily tracking and reporting. Assisted with data cleaning, validation, and analysis. Supported administrative and record-keeping tasks.

Education

Bachelor of Commerce - BCom, Business/Commerce, General, Indira Gandhi National Open University

Tashfeen khan - Trade License Consultant in Kolkata | Tal