Tarun Singh Rajput profile photo 1 on Tal

Tarun Singh Rajput

Front Office Manager at lebua Udaipur Daulatgarh

Udaipur

4+ years of work experience

lebua Udaipur Daulatgarh
Apr 20251 yr 2 mosMay 2026

Udaipur, Rajasthan, India

• Lead daily front office operations, ensuring exceptional guest experiences aligned with luxury hospitality standards. • Manage guest relations, service recovery, and escalation handling to maintain high levels of guest satisfaction and loyalty. • Coordinate closely with Housekeeping, Food & Beverage, Engineering, and Security teams to ensure seamless resort operations. • Develop and manage departmental duty rosters, optimizing manpower allocation and operational efficiency. • Design and implement structured staff training programs covering SOPs, software systems, guest engagement, and service excellence. • Monitor operational incidents, prepare detailed reports, conduct root cause analysis, and implement preventive action plans. • Support departmental leadership in achieving service quality goals, operational consistency, and team development objectives.
Daulatgarh resort and spa
Jan 20253 mosMar 2025

Udaipur, Rajasthan, India

• Supervised daily resort operations and acted as the primary escalation point during assigned shifts. • Ensured smooth coordination across departments while maintaining service standards and guest satisfaction. • Managed guest concerns and operational challenges with a proactive, solution-focused approach. • Monitored team performance, shift execution, and adherence to operational procedures. • Contributed to maintaining a safe, efficient, and guest-centric resort environment.
Hotel Lakend
Apr 20231 yr 10 mosJan 2025

• Managed end-to-end guest arrival and departure experiences, ensuring efficient check-in and check-out processes while maintaining exceptional service standards. • Coordinated room reservations, guest requests, and operational communications to deliver a seamless guest journey. • Developed strong guest relationships by proactively addressing concerns and delivering personalized hospitality experiences. • Collaborated with Housekeeping, Reservations, and Food & Beverage teams to ensure smooth daily operations and guest satisfaction. • Maintained accuracy in billing, guest records, and reservation management systems while adhering to hotel policies and procedures. • Contributed to departmental revenue and guest satisfaction goals through effective upselling and service excellence initiatives.
Hotel Lakend
May 202211 mosMar 2023

• Supervised front office operations during assigned shifts, ensuring adherence to service standards and operational procedures. • Led and mentored front office associates, providing guidance, coaching, and support to enhance team performance. • Assisted in onboarding and training new team members, ensuring alignment with brand standards and guest service expectations. • Managed guest concerns and service recovery situations with professionalism and a guest-centric approach. • Coordinated closely with cross-functional departments to optimize operational efficiency and enhance the overall guest experience. • Supported management in monitoring service quality, staff productivity, and departmental performance metrics.
Ananta Hotels and Resorts
Jun 20214 mosSep 2021

Udaipur, Rajasthan, India

Completed professional front office training focused on guest handling, reservation procedures, and luxury hospitality standards. Gained exposure to hotel operations, guest relations, and interdepartmental coordination within a premium hospitality environment.
Hotel Lakend
Jul 20199 mosMar 2020

Udaipur, Rajasthan, India

• Delivered exceptional guest service at the front desk, serving as a key point of contact throughout the guest journey. • Assisted guests with check-in, check-out, reservations, room allocations, and special requests while maintaining a welcoming and professional environment. • Handled guest inquiries and concerns promptly, contributing to positive guest feedback and satisfaction scores. • Maintained accurate guest records and ensured compliance with operational procedures and service standards. • Developed strong communication and problem-solving skills while working in a fast-paced hospitality environment. • Built a solid foundation in luxury hospitality operations, guest engagement, and front office administration.

Education

Bachelor of Hotel Management, Hospitality Administration/Management

BN University

20175 yrs2022
Mohanlal Sukhadia University (MLSU), Udaipur

Bachelor of Commerce, Business Administration and Management, General

Mohanlal Sukhadia University (MLSU), Udaipur

20143 yrs2017

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Headline

Front Office Manager at lebua Udaipur Daulatgarh

About

Hospitality professional with progressive experience in luxury hotels and boutique resorts, currently leading front office operations in Udaipur's premium hospitality sector. Over the years, I have grown from Front Office Associate to Duty Manager and Assistant Front Office Manager, developing expertise in guest experience management, front office operations, team leadership, and service excellence. My career has been built around creating memorable guest journeys, resolving complex operational challenges, and ensuring seamless coordination between Front Office, Housekeeping, Food & Beverage, and other operational departments. I have hands-on experience in SOP development, staff training, duty roster planning, incident reporting, service recovery, and guest satisfaction management. I am particularly passionate about building high-performing teams through structured training programs and operational discipline. In addition to my hospitality background, I bring strong technical expertise in IT systems, biometric solutions, automation workflows, and digital operations, enabling me to bridge the gap between technology and hospitality efficiency. Key Areas of Expertise: • Front Office Operations • Guest Relations & Service Recovery • Luxury Hospitality Standards • Team Leadership & Staff Development • SOP Creation & Implementation • Duty Management • Revenue & Reservation Systems • Incident & Safety Reporting • Interdepartmental Coordination • Hospitality Technology & Automation I am always interested in connecting with hospitality professionals, luxury hotel brands, and organizations seeking passionate leaders who can elevate guest experiences while driving operational excellence.

Location

Udaipur

Work experience

Front Office Manager at lebua Udaipur Daulatgarh, Apr 2025 - May 2026 · 1 yr 2 mos, Udaipur, Rajasthan, India, • Lead daily front office operations, ensuring exceptional guest experiences aligned with luxury hospitality standards. • Manage guest relations, service recovery, and escalation handling to maintain high levels of guest satisfaction and loyalty. • Coordinate closely with Housekeeping, Food & Beverage, Engineering, and Security teams to ensure seamless resort operations. • Develop and manage departmental duty rosters, optimizing manpower allocation and operational efficiency. • Design and implement structured staff training programs covering SOPs, software systems, guest engagement, and service excellence. • Monitor operational incidents, prepare detailed reports, conduct root cause analysis, and implement preventive action plans. • Support departmental leadership in achieving service quality goals, operational consistency, and team development objectives.

Duty Manager at Daulatgarh resort and spa, Jan 2025 - Mar 2025 · 3 mos, Udaipur, Rajasthan, India, • Supervised daily resort operations and acted as the primary escalation point during assigned shifts. • Ensured smooth coordination across departments while maintaining service standards and guest satisfaction. • Managed guest concerns and operational challenges with a proactive, solution-focused approach. • Monitored team performance, shift execution, and adherence to operational procedures. • Contributed to maintaining a safe, efficient, and guest-centric resort environment.

Front Office Executive at Hotel Lakend, Apr 2023 - Jan 2025 · 1 yr 10 mos, • Managed end-to-end guest arrival and departure experiences, ensuring efficient check-in and check-out processes while maintaining exceptional service standards. • Coordinated room reservations, guest requests, and operational communications to deliver a seamless guest journey. • Developed strong guest relationships by proactively addressing concerns and delivering personalized hospitality experiences. • Collaborated with Housekeeping, Reservations, and Food & Beverage teams to ensure smooth daily operations and guest satisfaction. • Maintained accuracy in billing, guest records, and reservation management systems while adhering to hotel policies and procedures. • Contributed to departmental revenue and guest satisfaction goals through effective upselling and service excellence initiatives.

Front Office Supervisor at Hotel Lakend, May 2022 - Mar 2023 · 11 mos, • Supervised front office operations during assigned shifts, ensuring adherence to service standards and operational procedures. • Led and mentored front office associates, providing guidance, coaching, and support to enhance team performance. • Assisted in onboarding and training new team members, ensuring alignment with brand standards and guest service expectations. • Managed guest concerns and service recovery situations with professionalism and a guest-centric approach. • Coordinated closely with cross-functional departments to optimize operational efficiency and enhance the overall guest experience. • Supported management in monitoring service quality, staff productivity, and departmental performance metrics.

Front Office Intern at Ananta Hotels and Resorts, Jun 2021 - Sep 2021 · 4 mos, Udaipur, Rajasthan, India, Completed professional front office training focused on guest handling, reservation procedures, and luxury hospitality standards. Gained exposure to hotel operations, guest relations, and interdepartmental coordination within a premium hospitality environment.

Front Office Associate at Hotel Lakend, Jul 2019 - Mar 2020 · 9 mos, Udaipur, Rajasthan, India, • Delivered exceptional guest service at the front desk, serving as a key point of contact throughout the guest journey. • Assisted guests with check-in, check-out, reservations, room allocations, and special requests while maintaining a welcoming and professional environment. • Handled guest inquiries and concerns promptly, contributing to positive guest feedback and satisfaction scores. • Maintained accurate guest records and ensured compliance with operational procedures and service standards. • Developed strong communication and problem-solving skills while working in a fast-paced hospitality environment. • Built a solid foundation in luxury hospitality operations, guest engagement, and front office administration.

Education

Bachelor of Hotel Management, Hospitality Administration/Management, BN University

Bachelor of Commerce, Business Administration and Management, General, Mohanlal Sukhadia University (MLSU), Udaipur