Tarun Daga profile photo 1 on Tal

Tarun Daga

Product Manager @ project44, Ex-Sprinklrite

Bengaluru

8+ years of work experience

project44
Dec 202510 mosPresent

Bengaluru, Karnataka, India

project44
Oct 20241 yr 2 mosNov 2025

Drive customer success and operational excellence through the Elite Support premium offering, focused on optimizing workflows and accelerating adoption. Partner with customers to identify pain points, build data-driven, scalable solutions, and influence product strategy through actionable insights. Develop proactive monitors that enable 24x7 Command Center visibility, preventing outages and ensuring seamless operations. Collaborate with Product and Engineering to prioritize high-impact initiatives and translate customer feedback into roadmap features. Lead AI-driven automation initiatives that reduce manual effort, boost efficiency, and deliver measurable business impact.
project44
Feb 20231 y 7 moSep 2024

Bengaluru, Karnataka, India

Managed a $5M+ ARR portfolio of strategic accounts, driving adoption, satisfaction, and retention through proactive engagement. Partnered cross-functionally with Product, Engineering, and Operations teams to ensure seamless go-lives and customer success. Led automation and enablement initiatives to streamline troubleshooting and enhance team capability on complex product areas. Achieved top CSAT and lowest TTR performance twice, earning Best Performer Awards and the Q1 2024 Company-wide Townhall Award for internal engineering enablement.
YOP Digital Developments India PL
Aug 20226 mosJan 2023

Bengaluru, Karnataka, India

Led as L2 Team Coordinator, guiding the L2 team on complex tickets escalated by L1 support to ensure timely and high-quality issue resolution. Performed in-depth technical troubleshooting using Network Console, Postman, Swagger, and code-level debugging to identify and fix bugs efficiently. Collaborated directly with customers and internal teams, leading a dedicated taskforce to address priority issues and deliver custom solutions. Conducted knowledge transfer and enablement sessions to strengthen team troubleshooting capabilities and maintain consistency in problem resolution. Drove improvements in resolution time and key support KPIs, enhancing platform reliability and overall customer satisfaction.
Sprinklr
Jul 20193 yrs 1 moJul 2022

Bengaluru, Karnataka, India

Handled critical and escalated tickets, providing advanced technical assistance to resolve complex customer issues efficiently. Trained and mentored the support team on technical concepts, product architecture, and best practices to improve troubleshooting quality. Collaborated closely with Product Managers and Product Owners to share insights from ticket analysis, improving UX and reducing ticket inflow. Resolved 2,100+ customer tickets and raised 1,000+ JIRA bugs, directly contributing to faster product improvements and enhanced stability. Recognized as Best Performer within the Customer Support team for outstanding technical expertise, collaboration, and customer impact.
Huawei Technologies India
Feb 20193 mosApr 2019

Bengaluru, Karnataka, India

During my internship, I was part of the OSS department. I developed web services over OWS Studio for the Huawei's clients, and also developed JavaScript based scripts for workflow automation.
Jan 20171 yr 1 moJan 2018

Bengaluru Area, India

Founded Biteabook with a couple of my friends. Our organisation provided an online portal to Lend or Borrow books from people around us for free. Developed the portal for my organisation. Focused the product majorly for College Students.

Tarun’s AI Stack

claude code
claude code
claude
claude
openai
openai
perplexity
perplexity
claudecode
claudecode
ChatGPT
ChatGPT

Education

CMR Institute Of Technology

Bachelor of Technology (BTech), Computer Science

CMR Institute Of Technology

20154 yrs2019

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Headline

Product Manager @ project44, Ex-Sprinklrite

About

Experienced in product development, testing and support. Enjoy turning ideas to useful products. Always excited and motivated to work and contribute to products that serves greater purpose and adds value to the world.

Location

Bengaluru

AI stack

claude code

claude

openai

perplexity

claudecode

ChatGPT

Work experience

Product Manager at project44, Dec 2025 - Present · 10 mos, Bengaluru, Karnataka, India

Technical Program Manager at project44, Oct 2024 - Nov 2025 · 1 yr 2 mos, Drive customer success and operational excellence through the Elite Support premium offering, focused on optimizing workflows and accelerating adoption. Partner with customers to identify pain points, build data-driven, scalable solutions, and influence product strategy through actionable insights. Develop proactive monitors that enable 24x7 Command Center visibility, preventing outages and ensuring seamless operations. Collaborate with Product and Engineering to prioritize high-impact initiatives and translate customer feedback into roadmap features. Lead AI-driven automation initiatives that reduce manual effort, boost efficiency, and deliver measurable business impact.

Premier Support Account Manager at project44, Feb 2023 - Sep 2024 · 1 y 7 mo, Bengaluru, Karnataka, India, Managed a $5M+ ARR portfolio of strategic accounts, driving adoption, satisfaction, and retention through proactive engagement. Partnered cross-functionally with Product, Engineering, and Operations teams to ensure seamless go-lives and customer success. Led automation and enablement initiatives to streamline troubleshooting and enhance team capability on complex product areas. Achieved top CSAT and lowest TTR performance twice, earning Best Performer Awards and the Q1 2024 Company-wide Townhall Award for internal engineering enablement.

Software Engineer at YOP Digital Developments India PL, Aug 2022 - Jan 2023 · 6 mos, Bengaluru, Karnataka, India, Led as L2 Team Coordinator, guiding the L2 team on complex tickets escalated by L1 support to ensure timely and high-quality issue resolution. Performed in-depth technical troubleshooting using Network Console, Postman, Swagger, and code-level debugging to identify and fix bugs efficiently. Collaborated directly with customers and internal teams, leading a dedicated taskforce to address priority issues and deliver custom solutions. Conducted knowledge transfer and enablement sessions to strengthen team troubleshooting capabilities and maintain consistency in problem resolution. Drove improvements in resolution time and key support KPIs, enhancing platform reliability and overall customer satisfaction.

Product Support Engineer III at Sprinklr, Jul 2019 - Jul 2022 · 3 yrs 1 mo, Bengaluru, Karnataka, India, Handled critical and escalated tickets, providing advanced technical assistance to resolve complex customer issues efficiently. Trained and mentored the support team on technical concepts, product architecture, and best practices to improve troubleshooting quality. Collaborated closely with Product Managers and Product Owners to share insights from ticket analysis, improving UX and reducing ticket inflow. Resolved 2,100+ customer tickets and raised 1,000+ JIRA bugs, directly contributing to faster product improvements and enhanced stability. Recognized as Best Performer within the Customer Support team for outstanding technical expertise, collaboration, and customer impact.

Project Intern at Huawei Technologies India, Feb 2019 - Apr 2019 · 3 mos, Bengaluru, Karnataka, India, During my internship, I was part of the OSS department. I developed web services over OWS Studio for the Huawei's clients, and also developed JavaScript based scripts for workflow automation.

Founder at Biteabook, Jan 2017 - Jan 2018 · 1 yr 1 mo, Bengaluru Area, India, Founded Biteabook with a couple of my friends. Our organisation provided an online portal to Lend or Borrow books from people around us for free. Developed the portal for my organisation. Focused the product majorly for College Students.

Education

Bachelor of Technology (BTech), Computer Science, CMR Institute Of Technology