Headline

Solving Mis-selling of Life Insurance in India | Program Manager - CEO Office Projects | Ex-Consulting

About

I'm a turnaround specialist, I lead operations that are bleeding money and build systems that don't break. My work sits at the cross-section of strategy, customer experience, and operational constraints. That combination has let me lead high-stakes mandates across industries early in my career. At Axis Max Life, I was handed a critical payout operation which was crores in losses, zero automation, no clear solution. I built a modern infrastructure from scratch: forecasting tools, customer-facing digital journeys, governance controls, and exception-handling workflows. Youngest person at the organisation to lead a mandate at this scale, directly accountable to the CTO, COO, and CDIO. Before that, I stepped into a loss-making fitness business as an operator and turned it around where I fixed the debt, rebuilt the margins, and made it profitable. If you're losing market share, bleeding on margins, or struggling to build a customer-first operation, I'd like to hear about it.

Location

Delhi

AI stack

antigravity

kiro

manus

claudecode

Supabase

Wispr Flow

Work experience

Strategy & Operations at Policy Bazaar, Oct 2026 - Present · 1 mo, Gurugram, Strategy and Ops program manager in business unit

Program Manager at Axis Max Life Insurance Limited, Jun 2026 - Oct 2026 · 4 mo, Hybrid, The objective is to solve the toughest problem in Life Insurance distribution - Mis-selling. the role demands extensive data skills involving big data analysis, hypotheses structuring, iterative problem solving, and change management through consistent business innovations by aligning the right incentives across all functions.

POD lead - CEO Project at Axis Max Life Insurance Limited, Apr 2025 - Jun 2026 · 1 yr 3 mos, On-site, Achievements: - Best Squad award, Utkarsh FY26 (CEO Transformation program) - Best Debutant Award, FY26 - Star of the Quarter Award, Apr’25 - Jun’25 - Achieved 99.5% target for success KPIs and MoS Handpicked by CXOs to reimagine Customer Payouts for 50L+ customers Role description: Leading a 20+ member squad (POD) of senior IT product owners, business & finance managers, UI/UX specialists, and comms marketers to build a fully automated payouts lifecycle for a 50L+ customer base. I drive scope, prioritization, and decision-making to meet program MoS and shift the KPIs that matter, while reporting directly to CXOs and senior leadership on the why, what, and when. Basically: aligning grown-up stakeholders, removing friction, and getting things shipped.

Manager - Customer Experience Transformation at Axis Max Life Insurance Limited, Mar 2025 - Jun 2026 · 1 yr 4 mos, Hybrid, As part of the Control Tower team, my focus is on identifying the root causes of systemic issues and leading initiatives that drive meaningful, long-term improvements. I work at the intersection of customer experience, change management, and digital transformation—ensuring seamless processes across the policy lifecycle.

Business and Operations Manager at Hudle, Nov 2023 - Dec 2023 · 2 mos, Delhi, India

Junior Consultant at Brainworks, Nov 2022 - Nov 2023 · 1 yr 1 mo, Remote, As a junior consultant, I'm experienced in working with early startups and Venture Capitalist firms across the US and Eastern countries. Project 1: Qualitative Risk Assessment for deep tech startup creating offshore Solar plants Conducted risk assessment for a US-based VC firm investing in a Floating Photovoltaic (solar cells) Deep-tech startup for a mix of 6 financial and technological risks. Project 2: Market Intelligence for a US-based gas & convenience store giant Did comprehensive market intelligence research and store gamification plan for a US-based retailer with 100+ retail and gas stores seeking to enter the $202B gaming and e-sports market Project 3: Market research for UAE based new age insurance startup Consulted a UAE-based startup entering a $900M market to develop a new-age insurance product.

Business Development Intern at Credenc, Jul 2020 - Dec 2020 · 6 mos, Delhi, India

Strategic Analyst at Fitness Technology Startup, Mar 2020 - Jan 2022 · 1 yr 11 mos, Delhi, India, My role consists of two business verticals B2B and D2C. In B2B, I'm a strategy consultant for manufacturers and importers of gym equipments. I help businesses from prototype design to product launch in the desired market, covering product design, market positioning, manufacturing, branding, and distribution. In D2C, I initiated in-house manufacturing for selected equipments. This further helped us lower product costs and quality control. It is a customer-facing role where the customization of gym equipment and complete gym setups for commercial and domestic clients is done in alignment with the client's budget, space constraints, and the workout style.

Education

Bachelor of Engineering, Chemical Engineering, Thapar Institute of Engineering & Technology

General Management Program, Stoa