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Tarun ujjaini

Customer support specialist(BPO/KPO)

Indore

5+ years of work experience

Q Connect Business Ltd.
- NowPresent

6 month experience in Q Connect Business Ltd. as a Executive
Hotel Amaltas International
- NowPresent

1 year experience in Hotel Amaltas International as a Supervisor
TaskUs
Dec 20223 yrs 7 mosPresent

Indore, Madhya Pradesh, India

As a Customer Support Specialist at TaskUs, I have successfully handled multiple Lines of Business (LOBs), showcasing adaptability and strong communication skills across various client accounts. My key responsibilities have included: • Account Verification: • Performed thorough identity and account verification processes to ensure customer security and compliance with client protocols. • Maintained high accuracy in sensitive data handling, minimizing risk and fraud. • Chat Support: • Delivered real-time assistance to customers via chat, resolving technical, billing, and general inquiries efficiently. • Maintained high customer satisfaction scores by providing friendly, clear, and effective communication. Key Achievements: • Adapted quickly to different client requirements and tools across multiple LOBs. • Consistently exceeded performance metrics such as CSAT, AHT, and QA scores. • Recognized for excellent multitasking, empathy, and professionalism in high-volume environments.
TaskUs
Dec 20223 yrs 7 mosPresent

TP
Mar 20229 mosNov 2022

Indore, Madhya Pradesh, India

As a B2B Customer Support Specialist, I served as the primary point of contact for business clients, ensuring exceptional service and timely resolution of technical and account-related issues. My role involved building strong relationships with stakeholders, understanding their unique needs, and delivering customized solutions to support their success.
QCONNECT SOLUTIONS LIMITED
Apr 20216 mosSep 2021

Indore, Madhya Pradesh, India

Education

Maharishi

Bachelor of Commerce, Business/Commerce, General

Maharishi

Motherland

12th, Business/Commerce, General

Motherland

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Headline

Customer support specialist(BPO/KPO)

About

Hello, LinkedIn community! I am thrilled to introduce myself as a candidate for the role of KPO/BPO (Knowledge Process Outsourcing/Business Process Outsourcing) Executive. With a proven track record of delivering exceptional results and driving operational excellence, I am passionate about leveraging my skills to enhance client success and organizational growth. Here are some key qualities and experiences that set me apart as a candidate: 1. Extensive KPO/BPO Expertise: I bring 1 year of experience in the KPO/BPO industry, where I have successfully managed complex projects, streamlined processes, and optimized performance. 2. Problem-Solving Skills: I have a track record of resolving complex problems, mitigating risks, and implementing effective solutions that drive positive outcomes. 3. Adaptability and Continuous Learning: The KPO/BPO industry is dynamic, and I embrace change and adapt quickly to evolving business needs. If you are searching for a results-oriented and client-centric KPO/BPO Executive who can drive operational excellence, optimize processes, and deliver exceptional value to clients, I would be thrilled to connect and explore how I can contribute to your organization's success

Location

Indore

Work experience

Executive at Q Connect Business Ltd., 6 month experience in Q Connect Business Ltd. as a Executive

Supervisor at Hotel Amaltas International, 1 year experience in Hotel Amaltas International as a Supervisor

Task us at TaskUs, Dec 2022 - Present · 3 yrs 7 mos, Indore, Madhya Pradesh, India, As a Customer Support Specialist at TaskUs, I have successfully handled multiple Lines of Business (LOBs), showcasing adaptability and strong communication skills across various client accounts. My key responsibilities have included: • Account Verification: • Performed thorough identity and account verification processes to ensure customer security and compliance with client protocols. • Maintained high accuracy in sensitive data handling, minimizing risk and fraud. • Chat Support: • Delivered real-time assistance to customers via chat, resolving technical, billing, and general inquiries efficiently. • Maintained high customer satisfaction scores by providing friendly, clear, and effective communication. Key Achievements: • Adapted quickly to different client requirements and tools across multiple LOBs. • Consistently exceeded performance metrics such as CSAT, AHT, and QA scores. • Recognized for excellent multitasking, empathy, and professionalism in high-volume environments.

Non voice at TaskUs, Dec 2022 - Present · 3 yrs 7 mos

Customer Service Representative at TP, Mar 2022 - Nov 2022 · 9 mos, Indore, Madhya Pradesh, India, As a B2B Customer Support Specialist, I served as the primary point of contact for business clients, ensuring exceptional service and timely resolution of technical and account-related issues. My role involved building strong relationships with stakeholders, understanding their unique needs, and delivering customized solutions to support their success.

Customer Service Representative at QCONNECT SOLUTIONS LIMITED, Apr 2021 - Sep 2021 · 6 mos, Indore, Madhya Pradesh, India

Education

Bachelor of Commerce, Business/Commerce, General, Maharishi

12th, Business/Commerce, General, Motherland